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Introduction 
CentreVu® CMS R3V8 Database Items and Calculations
Database Table Names
1-15
hcwc
CWC data for each intrahour interval.
dcwc
CWC data summarized by day.
wcwc
CWC data summarized by week.
mcwc
CWC data summarized by month.
call_rec
Call record data.
agex
Agent exceptions.
spex
Split exceptions.
tgex
Trunk group exceptions.
vecex
Vector exceptions.
vdnex
VDN exceptions.
linkex
Link down exceptions.
mctex
Malicious call trace exceptions.
f_cday
Forecast current day configuration data by split/skill.
f_cdayrep
Current day forecast data by split/skill.
haglog
Agent login and logout information.
ag_actv
Agent activity trace data.
Name
Data Stored