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Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-43
BH_OOTHER-
CALLS
CALLS
2
Database tables
2
The BH_OOTHERCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing calls carried by the trunk group during the busy
hour that were not answered or abandoned as ACD calls.
BH_OOTHERCALLS include extension out calls, outbound call
management calls forced busy or forced disconnect, short outgoing calls,
and outgoing calls with unknown disposition.
hour that were not answered or abandoned as ACD calls.
BH_OOTHERCALLS include extension out calls, outbound call
management calls forced busy or forced disconnect, short outgoing calls,
and outgoing calls with unknown disposition.
This is a busy hour item.
BH_OTHER-
CALLS
CALLS
2
Database tables
2
The BH_OTHERCALLS item appears in the following database tables:
Trunk group tables
The number of incoming calls carried by the trunk group during the busy
hour that were not answered or abandoned. BH_OTHERCALLS include
extension in calls, calls forced busy or disconnected, calls that outflowed
off the switch, short inbound calls, and inbound calls of unknown
disposition. BH_OTHERCALLS includes BH_BUSYCALLS and
BH_DISCCALLS.
hour that were not answered or abandoned. BH_OTHERCALLS include
extension in calls, calls forced busy or disconnected, calls that outflowed
off the switch, short inbound calls, and inbound calls of unknown
disposition. BH_OTHERCALLS includes BH_BUSYCALLS and
BH_DISCCALLS.
This is a busy hour item.
VDN tables
The number of OTHERCALLS that completed during the busy hour.
BH_OTHERCALLS includes extension-in calls, calls forced busy or
disconnected, calls that outflowed off the switch, short inbound calls, and
inbound calls of unknown disposition.
BH_OTHERCALLS includes extension-in calls, calls forced busy or
disconnected, calls that outflowed off the switch, short inbound calls, and
inbound calls of unknown disposition.
This is a busy hour item.