Hitachi US7070447-001 Benutzerhandbuch

HiSpeed Switch Troubleshooting Guide

1-2

US7070447-001, Rev 01

❒

Are all users affected? Or a certain group of users on a specific segment?

❒

Are all types of traffic affected? In other words, what protocols are failing?

❒

Is the problem consistent or intermittent?

❒

Can the users ping themselves? If so, can they ping the gateway and beyond?

❒

Have you tried resetting the switch?

For technical support, contact Hitachi’s Internetworking Solution Center:

Hours:

Monday - Friday, 7 a.m. to 6 p.m. Pacific Standard Time (PST)

Phone:

1-800-611-4551  or  408 -588-3119

Fax: 408 

-988 

-9156

E-mail:

hi-assist@hitachi.com

WWW:

http://www.internetworking.hitachi.com/solution.center

To expedite the troubleshooting process, please have the following information 
available when contacting Hitachi Technical Support.

❒

Model and serial number of the switch

❒

Version of firmware, boot prom

❒

File size of firmware

❒

Operational status of the following LEDs:

•

System

•

Power

•

Link

•

Diagnostics & Activity

❒

Error messages being reported to the console

❒

network diagram

❒

Sniffer trace on the affected segment (if required)

❒

dispcfg.dat