Country Flame HR-01 Benutzerhandbuch

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APPENDIX A:  TROUBLESHOOTING GUIDE
 
(CONT’D)
 
 
Firepot Lid Lifts during the lighting 
cycle. 
This may happen until the corn has started to burn. 
This is normal and may occur at other times.  This 
aids in keeping the corn from sticking to the stirring 
paddles until the fire is established. 
 
Stirring Paddles do not turn 
The chain drive for the stirring paddles needs to be 
checked after the first 8 hours of operation as it can 
loosen.  It is located by opening the left side door 
(the one with the control panel).  Inspect the tension 
of the chain.  It should have approximately 1/2” 
play.  If the chain is too loose, adjust the chain drive 
motor by loosening the 4 bolts securing it and 
sliding it back until there is proper play in the chain.  
Re-tighten the bolts securely.  This should be 
checked monthly or if you notice the stirring 
paddles not turning or binding. 
Fire Goes out 
Ash Build Up 
The ash pan must be emptied every day, to prevent 
the build up of ash under the firepot blocking the air 
flow to the fire pot putting the fire out. 
 
Fire goes out during cleaning of the 
ash pan 
Do not leave the ash pan out for more than three 
minutes or you may have to restart fire. Remove the 
ash pan using gloves.  
 
Build up of Corn 
Your Firepot may need additional cleaning as 
extended burning on the high setting may cause a 
build-up of corn 
Stove Smokes 
Your Corn/Pellet Stove Smokes 
Your fuel may be damp or you may be using the 
incorrect fuel. 
 
Your Corn/Pellet Stove Smokes 
You have used the incorrect starter fluid.  Only use 
the approved pellet starter gel.  Your Country Flame 
Dealer can advise you on where to find this. 
 
Your Corn/Pellet Stove Smokes 
Check that the chimney is clean and free of soot and 
fly-ash build-up.  Your stove
 
exhaust system works 
with a negative combustion chamber pressure and a 
low positive chimney pressure.  It is very important 
that the exhaust system be completely airtight and 
properly installed.  
Cleaning 
Cleaning is messy and difficult 
Clean the Heat Exchanger more frequently. This 
cleaning procedure should be done daily. If buildup 
is allowed to go unattended, cleanup will be much 
more difficult and the efficiency of your stove will 
be adversely affected. 
Glass 
Glass Breaks 
Use care not to slam or strike door, this could result 
in glass breakage.  If the glass in your heater is 
broken or cracked, DO NOT operate your stove 
until the glass has been replaced. 
Doors  
Luster on Gold Doors Fades 
Always use an approved glass cleaner (ie. Windex, 
Glass Plus) and a lint free soft cloth to polish the 
door frame.  Do not use abrasives like steel wool, 
brass polish or adhesive cleaners like comet, as 
these will scratch the finish.  If the Gold Doors are 
scratched they will have to be replaced or returned 
to Country Flame for refinishing.  This is expensive 
and during this time you will not be able to use your 
stove. 
 
Doors are not airtight 
The doors need alignment or need to have the 
gaskets replaced.  This needs to be inspected on a 
regular basis.