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Troubleshooting
■
Remove any line splitters or surge protectors from your telephone line, then check
for a dial tone by plugging a working telephone into the telephone jack.
for a dial tone by plugging a working telephone into the telephone jack.
■
If you have additional telephone services such as call waiting, call messaging, or
voice mail, make sure that all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone service to get the correct code
to temporarily disable the service. Also make sure that the modem dialing
properties are set correctly.
voice mail, make sure that all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone service to get the correct code
to temporarily disable the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties in Windows 2000 Server:
1
Click
Start
,
Settings
, then click
Control Panel
. The Control Panel window opens.
2
Double-click the
Modems
icon, then click
Dialing Properties
. The Dialing Properties
dialog box opens.
3
Make sure that all settings are correct.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines do
not work with your modem.
not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise is a
common problem that can cause the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem, the less line noise it can
tolerate and still work correctly.
common problem that can cause the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem, the less line noise it can
tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When the
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a
difference. Make sure that the connectors are free from corrosion and all screws in
the wall or telephone jack are secure.
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a
difference. Make sure that the connectors are free from corrosion and all screws in
the wall or telephone jack are secure.
You can also call your telephone service and have your telephone line checked for
noise or low line levels.
noise or low line levels.
■
Try connecting with the modem at a lower connection speed. If reducing the
connection speed lets you connect, contact your telephone service. The telephone
line may be too noisy.
connection speed lets you connect, contact your telephone service. The telephone
line may be too noisy.
■
Try another telephone line (either a different telephone number in your business
or a telephone line at a different location). If you can connect on this line, call
your telephone service to fix the original line.
or a telephone line at a different location). If you can connect on this line, call
your telephone service to fix the original line.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to
53K. Other factors, such as line noise, telephone service provider equipment, or ISP
limitations, may lower the speed even further.
53K. Other factors, such as line noise, telephone service provider equipment, or ISP
limitations, may lower the speed even further.