Wilife V2.1 Benutzerhandbuch

Troubleshooting

WiLife User Guide

106

Maintenance Problem

Solution

Command Center does not

see my cameras



Reset the camera by unplugging the power supply and then replugging it in to the wall.



Verify that the camera ON/OFF button on the main Command Center window is set to

ON.



Verify that the camera power supply and the USB receiver have power by checking the

status lights, some of which flash and others which are solid on.



Verify that the camera power supply and the USB receiver are plugged directly into a

power outlet and not a power strip or UPS.



Ensure the Ethernet cable connecting the camera with the power supply is secure.



Ensure the USB receiver connected securely into the PC.



Verify that you have properly configured any PC firewalls by reviewing the chapter on

Configuring Your PC Firewall.



Close other applications that may be interfering with Command Center.



Test another power outlet for your camera, perhaps one closer to your PC.



Click the

Rediscover

button on the Setup > Advanced dialog.



Refresh your environment. To do this, 1) restart you computer, 2) reset your USB by

removing and reconnecting it PC-to-USB cable, and 3) reset your cameras by

unplugging and re-plugging them into the power outlet.



Reset each camera by pressing the reset button on the bottom of the camera by

gently inserting a paperclip into the small hole near the network connector.



From the Setup>Advanced dialog, execute the Add New and Rediscover camera

operations.

Command Center seems to

run slowly

Command Center is a 21

century application and is tuned for use on modern PCs.

Though we provide minimum system requirements for running Command Center, you

may find some functions operate slowly on underpowered machines.



Ensure you are running a PC that meets the minimum system requirements, and

preferably one that meets the recommended system requirements.



Close unneeded applications running on your computer.



Run virus and spyware detection software to ensure your computer is clean.

My camera is not recording

motion

Command Center uses two methods to record video: Camera Motion Detection and user

defined Recording Schedules. If you have disabled both of these options, cameras will

not record. Check the following to ensure recording is configured properly:



Check the Setup > Recording options page for each camera and ensure the camera

has defined motion zones.



Ensure the “Enable motion detection for camera” checkbox is checked.



Check your camera recording schedule to ensure the cameras are turned on (not

scheduled to be Off).



Increase your motion sensitivity settings.

Command Center is not

sending e-mail alerts

Command Center requires four elements to send an e-mail alert. Check the following

items on the Setup > Alerts dialog for each detected camera:



Ensure you have properly set the SMTP server settings and executed the

Test

button

operation.



Verify your “Send E-mail to” e-mail addresses are correct.



Choose the alert action for each camera.



Ensure the “Enable E-mail Alerts” option is checked.



Adjust the Minimum Motion time to meet your needs.



Check the Spam Blocking options for your receiving e-mail account.