Toshiba Strata CIX Entwickleranleitung

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Interactive Voice Response (IVR)
IVR User Agents
9-2
Strata CIX Voice Mail Programming    01/07
Create IVR User Agents
1. From the eManager Main menu, click Advanced Configuration > Voice Mail > IVR. The IVR 
screen displays.
2. Click Create. The Create User Agent screen displays.
3. Type a single User Agent number (e.g., 881), a range of numbers (e.g., 800-804) or a 
combination of both separated by commas (e.g., 800-802, 881, 888).
Note
The number you enter must be unique. If the number already exists, Voice Mail 
Administration indicates that the User Agent could not be created.
4. Click OK. The Creating dialog box displays while the program creates the User Agents. When 
the process is complete the screen indicates whether the creation of the User Agent(s) was 
successful.
5. Click Exit. The IVR User Agent screen displays (shown right).
6. (Optional) Click Comment field and type in comment.
7. (Option) Check “Application will answer call” box on the screen. 
8. In the Application field, select the Application from the drop-down menu.
9. In the Language field, select the Language from the drop-down menu.
10. Click on Parameter field and enter the Parameter.
Note
The file name can be entered with forward slashes (/) or backward slashes (\).
11. Click Submit. The data is saved. The IVR User Agent screen remains.
12. Repeat 
 for any other agents you created.
Table 9-1
IVR Screen Fields 
F
IELD
D
ESCRIPTION
User Agent
Type a user agent number.
Comment
(Optional) Any text that will help identify the user agent.
Application will answer call
(Optional) When selected, this option indicates that this User Agent is assigned to 
answer an incoming port in the Answer Methods screen (see 
). This option also indicates that the associated IVR application must:
Be programmed within its scripting to answer incoming calls.
Successfully complete its load process before answering the port.
By not selecting this option, the system answers the port and then starts the loading 
of the IVR application.
SES Application
Select an application from the drop-down list.
Languages
This option designates the language used for prompting. At present the only 
language available is English.
Parameter
The parameter consists of a file name and the file’s pathway. Example: source C:/
test/sample.tcl.