Toshiba Strata CIX Entwickleranleitung

Voice messaging features enable users to create, send, receive and save voice messages. Users can 
access their messages from any touchtone telephone and perform many voice messaging functions 
(e.g., play, edit, delete, or forward messages). Stratagy ES users can also use many of the same 
functions for an optional fax messaging application (feature to be added later).

The Stratagy ES system’s Automated Attendant application can be set up to solve various 
answering requirements.

Callers do not have to wait when the operator is busy with other calls. Company lines are answered 
quickly and courteously by customized, automated greetings. If callers have a rotary phone or do 
not know the extension, they are directed to an operator for assistance; or, if the Stratagy ES is 
equipped with ASR AA, the caller can say the user’s name and the ASR AA feature directs the call 
to the appropriate extension.

Callers can reach the Stratagy ES from any touchtone telephone 24-hours-a-day, 365-days-a-year.

Once a call is answered by voice mail, callers are routed to the extension, department, etc., they 
enter. If the extension number is not known, a company directory can be used by entering the first 
few letters of a user’s name on the dial pad. If Stratagy ES is equipped with ASR AA, callers can 
also say the user’s name and be routed to the extension they want.

Stratagy ES can also be set up to direct rotary callers to an operator for assistance. Additionally, if 
the line is unanswered or busy, the call can be routed to another extension or to the company 
operator.

If all extensions are unavailable, callers can hold or hang up. If they hold, they are placed in a queue. 
They are then periodically told of their position in the queue and can be offered options to hold for 
the next available assistant, leave a message or dial another extension.

If a fax tone is detected, voice mail automatically transfers the call to a fax machine connected to a 
telephone system extension.

Callers can receive prerecorded information such as the company address, directions, product 
specifications, service offerings and price information (also described as an Audiotex feature).

Stratagy ES offers comprehensive message taking capabilities by providing telephone answering 
when an individual is busy or unavailable.

Up to seven greetings per mailbox can be recorded and scheduled to play at various times of the 
day. This ensures coverage 24-hours-a-day, 7-days-a-week.

When extensions are busy or do not answer, the system plays the appropriate busy or personal 
greeting and offers the caller the choices of leaving a message, calling another extension, holding, 
call queuing, or receiving assistance.

See