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Troubleshooting

This section lists some common problems and offers suggestions for a solution. It

is important to remember that this modem is a Windows 95/NT based modem and

requires 32bit virtual device drivers. It therefore cannot work in Windows 3.1

which cannot use these drivers. The modem also cannot work in DOS regardless

of version. It is a software installed device and has no provisions for manual con-

figuration.

If you cannot find your particular symptom listed here, it is suggested that you

remove the modem and its drivers from the system  and reinstall them again (see

Uninstalling the Modem later in this section). This provides a “clean” installation

and can cure many temporary problems. Be sure to check the Do This First sec-

tion for important system preparation information before reinstalling the modem.

Most problems encountered during the Windows 95/NT  installation process are a

result of insufficient system preparation.  For this reason it is strongly recom-

mended that you carefully follow the preinstallation procedures outlined in the Do

This First section. These steps have been thoughtfully chosen to help minimize

difficulties during the installation of the modem in both Windows 95 and Win-

dows NT 4.00. Take seriously the recommendation to physically remove any pre-

viously installed modems from your system. This step alone can help prevent

many potential problems from occurring.

If your modem has installed but is not functioning, try the troubleshooting proce-

dure listed below. The information provided by following these steps can help

point the way to fixing your difficulty.

Windows 95

STEP 1: Check System Resources.

Go to Start-Settings-Control Panel and double-click the System icon.

Select the Device Manager tab. From the device tree, double-click the

Modems icon to show what modems are installed. If there is no Mo-

dems icon, your modem did not install (see Does Not Install section).  If

your modem is listed, check that there is no yellow exclamation mark or

red “X” over the modem’s telephone icon (if there is, go to STEP 2). If

any other modems are listed, highlight the modem by clicking once on

the telephone icon next to the listed modem and then click on the Re-

move button. Shutdown the system and turn off the power. Wait 5 sec-

onds and turn your computer back on and repeat STEP 1.