Viking VGIQ554241 Handbuch
31
Pr
oduct Car
oduct Car
e
30
Pr
oduct Car
e
Problem
Possible cause and or remedy
Grill won’t light
when the ignitor
is pressed
when the ignitor
is pressed
Make sure the control knob is off (no gas is on). Remove
the grill rack and the ceramic briquette trays. Watch the
ignitor tip. You should see a spark jump from the tip of
the ignitor when the button is pressed. Do the other
burners work? Make sure the ignitor tip is clean and free
from debris.
the grill rack and the ceramic briquette trays. Watch the
ignitor tip. You should see a spark jump from the tip of
the ignitor when the button is pressed. Do the other
burners work? Make sure the ignitor tip is clean and free
from debris.
Burner flame is
yellow or orange
and a gas odor
is present
yellow or orange
and a gas odor
is present
Check the burner inlet for obstructions. Check the air
shutter for proper adjustment.
shutter for proper adjustment.
Low heat with
knob on
“HIGH”
knob on
“HIGH”
Is the fuel hose bent or kinked? Is there adequate gas
supply available? If only one burner appears low, does
the orifice or burner need cleaning? Are any other gas
appliances at the location below normal rate? Is the air
shutter too far open or closed? Is the gas supply or gas
pressure low?
supply available? If only one burner appears low, does
the orifice or burner need cleaning? Are any other gas
appliances at the location below normal rate? Is the air
shutter too far open or closed? Is the gas supply or gas
pressure low?
Infrared burner
will not light
will not light
Is there a spark at the thermocouple? Can you match
light the burner?
light the burner?
Infrared burner
lights, but will
not hold flame
once button is
released
lights, but will
not hold flame
once button is
released
Is the thermocouple kinked or bent away from the
burner? Readjust to lay flat against burner. Is the knob
being depressed long enough? Hold button in until
burner remains lit. Check for black spots on the infrared
screen.
burner? Readjust to lay flat against burner. Is the knob
being depressed long enough? Hold button in until
burner remains lit. Check for black spots on the infrared
screen.
If your grill
rotisserie should
fail to operate
rotisserie should
fail to operate
Is the electrical cord securely inserted in the electrical
outlet? Is the circuit breaker open, or is a fuse blown?
outlet? Is the circuit breaker open, or is a fuse blown?
Troubleshooting
Service Information
If service is required after checking the troubleshooting guide, call
your Viking dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
your Viking dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
When you make a service call, be sure to have the following
information handy:
information handy:
• Model Number
• Serial Number
• Date of Purchase
• Name of dealer from whom purchased
• Serial Number
• Date of Purchase
• Name of dealer from whom purchased
Be ready to clearly describe the problem that you are having with
your Viking refrigerator.
your Viking refrigerator.
If you are unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking Range,
LLC at (888) 845-4641 or write to:
or if you continue to have service problems, contact Viking Range,
LLC at (888) 845-4641 or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need it if
service is ever required.
service is ever required.
The serial number and model numbers for your grill is located
underneath the pullout drip tray on the left hand side
underneath the pullout drip tray on the left hand side
Model No. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Serial No. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Date of Purchase _ _ _ _ _ _ _ _ _ _ Date Installed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Dealer’s Name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
insure protection under the warranty.
Keep this manual with your grill for future reference.