HP 72GB 512545-B21 Benutzerhandbuch

Support Services

Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.

A full range of HP Care Pack hardware and software services are available including:

Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 ours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call-To-Repair.
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials, and
VMWare-based IT solutions helping to deliver high level of application availability. Response times
ranging from 30 minutes for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution

NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or
resellers or visit our worldwide Web site on the internet at: 

NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us
at: 

NOTE: Additional information regarding worldwide limited warranty and technical support is available
at: 

QuickSpecs

HP SAS Enterprise and SAS Midline Hard Drives

Service and Support, HP Care Pack, and Warranty Information

DA - 12244   Worldwide QuickSpecs — Version 20 — 7.14.2009

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