TiVo SDOC-00091-002 Benutzerhandbuch

My DVR’s phone connection to the TiVo service is 
failing.

• First, verify that your phone line is working by connecting a 

phone to it, then listening for a dial tone. Make sure the phone 
cord is connected to both the DVR and the phone jack. If the 
phone line is working, continue with the troubleshooting here. If 
it is not working, contact your telephone service provider.

• You must use a standard, analog phone line for connections to 

the TiVo service. Voice Over IP (VOIP) and digital PBX phone 
systems are not supported.

• The following tips require changing your Phone Dialing 

Options. To change Phone Dialing Options, go to the TiVo 
Central

®

 screen and select Messages & Settings, then Settings, 

then Phone & Network, then Change Phone Settings, then Phone 
Dialing Options. After you change a Phone Dialing Option, the 
DVR will make a test connection to verify whether or not your 
problem was solved.

• Try another local dial-in number. Select Set Dial-In Number. 

Confirm your area code, then select a new number from the 
list of available numbers for your area. 

• If you have voice mail on this phone line or use another non-

standard dial tone, turn off Dial Tone Detection. (Select Set 
Dial Tone Detection, then select Off.)

• Make sure the correct dialing format is selected (7, 10, or 11 

digits).

• If you dial a prefix for outside lines, be sure it is entered on 

the Phone Dialing Options screen. To enter or change a 
prefix, select Set Dial Prefix, then follow instructions on the 
screen. For example, if you must dial 9 to reach an outside 
line, select Set Dial Prefix, then press 9 then the PAUSE 

 button. (This enters a 9 followed by a comma. Each 

comma inserts a 2 second pause.)

• If you have call waiting, be sure it is disabled during the 

daily phone call. (Select Set Call Waiting Prefix, then enter 
the correct prefix, usually *70,. You would enter *70, by 
pressing CLEAR to enter the * then 7 then 0 then the PAUSE 

 button to enter a comma.)

• Your phone line may have low voltage. Select Availability 

Detection, then select Off. If you have a cordless telephone, 
fax machine, or computer modem connected to the same 
line, try turning Availability Detection off, as well. When 
Availability Detection is off, you may hear a click on the line