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TiVo Inc. (“TiVo”) is committed to protecting the privacy of your personal 
information. The TiVo Privacy Policy is published on the World Wide Web 
at www.tivo.com/privacy. We have printed it here for your convenience, 
but we encourage you to check the web site or call us for a copy of the 
current Privacy Policy. 

This Privacy Policy applies to your use of the TiVo service (also known as 
the TiVo Plus service) and/or the TiVo Basic service, as the case may be. 
For purposes of convenience only, the TiVo service (also known as the 
TiVo Plus service) and the TiVo Basic service are each referred to 
individually as the “TiVo service” in this Privacy Policy. Where the Privacy 
Policy differs depending on the type of service you have, that difference 
will be noted. Use of your TiVo

®

 Digital Video Recorder (referred to in this 

Privacy Policy as your “TiVo DVR”) with the TiVo service will signify 
your acceptance of this Privacy Policy. Thank you for using the TiVo 
service!

TiVo knows how important personal privacy is to you, so we have designed 
our system and established strict policies to help protect the privacy of your 
Personally Identifiable Viewing Information. In summary, we want you to 
know that:
•

The TiVo DVR collects certain types of information from its users, 
including Anonymous Viewing Information, Diagnostic Information, 
Commerce Information, and Service Information (each as defined 
below).

•

TiVo does NOT collect or access any Personally Identifiable Viewing 
Information (as defined below) from your TiVo DVR, UNLESS YOU 
SPECIFICALLY GIVE PRIOR CONSENT. Absent your consent, 

TiVo does not keep track of what shows you

—as an individual or 

household

—have watched, recorded, or rated with “Thumbs Up” or 

“Thumbs Down.” NOTE: If your TiVo DVR is receiving the TiVo 
Basic service, you may not be able to consent to TiVo’s collection of 
your Personally Identifiable Viewing Information from that TiVo DVR.

•

TiVo does collect Anonymous Viewing Information; that is, 
information about viewing choices made while using your TiVo DVR, 
BUT THAT DOES NOT IDENTIFY YOU AS AN INDIVIDUAL OR 
HOUSEHOLD. In other words, there is no personally identifiable 
information associated with your Anonymous Viewing Information that 
could identify the Anonymous Viewing Information as coming from 
you or your household. You can elect to block TiVo from collecting 
Anonymous Viewing Information.

•

TiVo also collects Diagnostic Information from a small number of 
randomly sampled TiVo DVRs for quality control purposes. If you 
subscribe to the TiVo Plus service and don't want your Anonymous 
Viewing Information and Diagnostic Information used in any way, 
simply tell us by writing to us or calling us at 1-877-367-8486.

•

If you affirmatively elect to engage in a commercial transaction such as 
by responding to an advertisement or promotion, TiVo will collect and 
disclose your Commerce Information (as defined below) to the 
commerce partner fulfilling the transaction. 

•

If you affirmatively elect to use the Online Scheduling feature of the 
TiVo Plus service or download content to your TiVo DVR using a TiVo 
content delivery service (“CDS”), TiVo will collect the Personally 
Identifiable Viewing Information associated with fulfillment of your 
individual request(s). Use of the Online Scheduling feature or content 
delivery service does not change your privacy preferences with respect 
to viewing choices made in the privacy of your household. Use of other