3com S8520X-28S 0235A370 Benutzerhandbuch

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B-1 
Appendix B  Obtaining Support for your Product 
Register Your Product 
Warranty and other service benefits start from the date of purchase, so it is important to register your 
product quickly to ensure you get full use of the warranty and other service benefits available to you.  
Warranty and other service benefits are enabled through product registration. Register your product at 
http://www.h3cnetworks.com, go to SupportProduct Registration. Support services are based on 
accounts that you create or have authorization to access. First time users must apply for a user name 
and password that provides access to a number of eSupport features including Product Registration, 
Repair Services, and Service Request. If you have trouble registering your product, please contact 
3Com Global Services for assistance. 
Purchase Value-Added Services 
To enhance response times or extend warranty benefits, contact 3Com or your authorized reseller. 
Value-added services like Express
SM
 and Guardian
SM
 can include 24x7 telephone technical support, 
software upgrades, onsite assistance or advance hardware replacement. Experienced engineers are 
available to manage your installation with minimal disruption to your network. Expert assessment and 
implementation services are offered to fill resource gaps and ensure the success of your networking 
projects. More information on 3Com maintenance and Professional Services is available at 
http://www.h3cnetworks.com
Contact your authorized reseller or 3Com for a complete list of the value-added services available in 
your area. 
Troubleshoot Online 
You will find support tools posted on the web site at http://www.h3cnetworks.com/  under Support
Knowledgebase.  The Knowledgebase helps you troubleshoot H3C products. This query-based 
interactive tool contains thousands of technical solutions.  
Access Software Downloads 
Software Updates are the bug fix / maintenance releases for the version of software initially purchased 
with the product. In order to access these Software Updates you must first register your product on the 
web site at http://www.h3cnetworks.com, go to Support, Product Registration. 
First time users will need to apply for a user name and password. A link to software downloads can be 
found at http://www.h3cnetworks.com, under Support, Drivers and downloads.
 
Software Upgrades are the software releases that follow the software version included with your 
original product. In order to access upgrades and related documentation you must first purchase a 
service contract from 3Com or your reseller. 
Telephone Technical Support and Repair 
To enable telephone support and other service benefits, you must first register your product at 
http://www.h3cnetworks.com/