Sharp R519 Benutzerhandbuch

XMA technical helpline:  0844 335 2234

Section 6: Returns policy

By law, customers in the European Union have the right to withdraw from the purchase 

of an item within seven working days of the day after the date the item is delivered, this 

is to allow you to inspect the goods for suitability. You must take care of the goods whilst 

they are in your possession and make them available for us to collect if you wish to 

return.

 

To cancel your purchase within the seven-working-day cooling-off period, please contact 

our customer service team on 0115 846 4656 and we will arrange a collection from you.

 

Please note that a charge will be applied to the return, to cover the costs of collection 

unless we delivered the item to you in error, or if the item is damaged or defective. 

This cost will be taken from your chosen debit/credit card, prior to the return being 

authorised.

 

customer service team on the packaging of all items that need to be returned.

 

Please note that the cost of collection varies depending on the goods being returned, as a 

guide approximately £25.00 for a laptop/desktop.

As soon as we receive your returned item, we will refund the relevant part of the 

purchase price for that item to the payment method used to initially purchase the goods.

 

For more information on your right to withdraw from your purchase within the seven 

working days cooling-off period, visit the Department of Trade and Industry’s website at: 

Section 7: Reinstatement Service

Home Access package.
 

What is covered?
 

If Theft occurs, at XMA’s sole discretion:

a) will use reasonable endeavours to replace the equipment with equipment of an 

identical specification but is not obliged to do so where this is not possible.

b) will only pay for carriage costs within the UK. You must pay for any additional carriage 

costs if the equipment needs to be delivered outside the UK.

 

Claims Notifications & Requirements
 

In order to make a claim, you or your personal representative, must:

a) Within 14 days of the occurrence of the theft, call XMA

b) submit a claim form to XMA, and

c) notify the police and obtain a police crime number. This will be required to process 

your reinstatement claim.

 

 

Misrepresentation and Fraud
 

This re-instatement of service package shall be voidable in the event of:

a) Misrepresentation, mis-description, or non disclosure by you of any information 

relating to the claim you make.

b) Unless otherwise agreed by XMA in writing, this service shall be avoided in respect of 

any equipment which is altered after the commencement of this service in such a way 

that the risk or the occurrence of theft would be increased.

c) You must not act in a fraudulent manner. If you or anyone acting for you make a claim 

under the service knowing the claim to be false or fraudulently exaggerated in any 

respect, or make a statement in support of a claim knowing the statement to be false 

in any respect, or submit a document in support of a claim knowing the document to be 

forged or false in any respect, or make a claim in respect of any loss or damage caused 

by your wilful act or with your connivance then the XMA:

i) Will not replace your package

ii) Will not replace your package at any other point in the future, should theft  

actually occur

iii) May declare the service void

v) Will not make any refund

vi) May inform the police of the circumstances 

This service is designed to cover most eventualities of theft. However, as the owner of 

your Home Access package, You shall take all reasonable precautions to prevent the 

occurrence of theft. 

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