Samsung 10.1 Benutzerhandbuch

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Warranty Information       106
What is the procedure for resolving disputes?
ALL DISPUTES WITH SAMSUNG ARISING IN ANY WAY FROM THIS 
LIMITED WARRANTY OR THE SALE, CONDITION OR 
PERFORMANCE OF THE PRODUCTS SHALL BE RESOLVED 
EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND 
NOT BY A COURT OR JURY. Any such dispute shall not be 
combined or consolidated with a dispute involving any other 
person's or entity's Product or claim, and specifically, without 
limitation of the foregoing, shall not under any circumstances 
proceed as part of a class action. The arbitration shall be 
conducted before a single arbitrator, whose award may not 
exceed, in form or amount, the relief allowed by the applicable 
law. The arbitration shall be conducted according to the 
American Arbitration Association (AAA) Commercial Arbitration 
Rules applicable to consumer disputes. This arbitration provision 
is entered pursuant to the Federal Arbitration Act. The laws of the 
State of Texas, without reference to its choice of laws principles, 
shall govern the interpretation of the Limited Warranty and all 
disputes that are subject to this arbitration provision. The 
arbitrator shall decide all issues of interpretation and application 
of this arbitration provision and the Limited Warranty.
For any arbitration in which the Purchaser's total damage claims, 
exclusive of attorney fees and expert witness fees, are $5,000.00 
or less (“Small Claim”), the arbitrator may, if the Purchaser 
prevails, award the Purchaser's reasonable attorney fees, expert 
witness fees and costs as part of any award, but may not grant 
SAMSUNG its attorney fees, expert witness fees or costs unless it 
is determined that the claim was brought by the Purchaser in bad 
faith. In a Small Claim case, the Purchaser shall be required to 
pay no more than half of the total administrative, facility and 
arbitrator fees, or $50.00 of such fees, whichever is less, and 
SAMSUNG shall pay the remainder of such fees. Administrative, 
facility and arbitrator fees for arbitrations in which the 
Purchaser's total damage claims, exclusive of attorney fees and 
expert witness fees, exceed $5,000.00 (“Large Claim”) shall be 
determined according to AAA rules. In a Large Claim case, the 
arbitrator may grant to the prevailing party, or apportion among 
the parties, reasonable attorney fees, expert witness fees and 
costs. Judgment may be entered on the arbitrator's award in any 
court of competent jurisdiction.
This arbitration provision also applies to claims against 
SAMSUNG'S employees, representatives and affiliates if any 
such claim arises from the Product's sale, condition or 
performance.
Purchaser may opt out of this dispute resolution procedure by 
providing notice to SAMSUNG no later than 30 calendar days from