Mitel 5550 Merkblatt

Displays an electronic notepad where you can 

type messages from callers, reminders, ques-

tions, or anything else you would write on 

note paper. You can also use the Scratch Pad 

to store telephone numbers for speed dialing.

Displays an area where you can type messages 

that can be viewed by all other 5550 IP         

Consoles on the system.

Displays room status information and softkeys 

for managing guest services in a Hotel/Motel 

installation.

Accesses paging equipment for making 

announcements.

Raises an alarm at the console when an 

extension user places an emergency call, and 

identifies the extension that placed the call.

Opens Help, which provides information to 

help you accomplish your tasks.

Redisplays the main console screen.

Allows you to find and call an extension by 

typing the user’s name.

Starts another application that extends the 

capabilities of the 5550 IP Console. Your com-

munications department selects the 

application.

Displays information about trunk (outside line) 

usage.

Displays softkeys for setting or clearing the Mes-

sage Waiting indicator on the dialed extension.

Sends subsequently dialed digits as tones (used 

when dialing into voicemail systems.).

Transfers a recall to an extension user’s voicemail 

box.

The

 Console Status area 

shows you at 

a glance what state the console and the 

system are in – for example whether the 

console ringer is on or off and whether the 

system is in Day or Night Service.
The

 Application area

 is divided into four 

sections: The top left section displays infor-

mation about calls on hold; the top right, 

a Phone Book for finding users on the 

system and other tools such as an elec-

tronic scratch pad for taking notes. The 

bottom two areas display information on 

the Source (calling party) and Destination 

(called party) of all calls handled by the 

console.
The information displayed includes the 

name of the party, extension or trunk 

number or trunk label, type of extension 

(e.g., Superset), status of call (e.g., ringing), 

privileges assigned to the trunk or exten-

sion, and the type of call (e.g., 

Conference, Recall, Serial).
The

 Call Waiting area 

displays an icon 

(        ) as a visual indication of incoming 

calls. The icon appears above the softkey 

that’s used to answer the call.

Press...  

 

    

answer calls on either a “first come, 

 

 

first serve” basis (the default) or 

 

 

according t o priorities assigned 

 

 

using the Options command in the 

  Tools 

menu.

complete a call transfer.

    

  

 

put a call on hold. 

 

      

return a call you transferred to the 

 

 

wrong extension to the console. 

  

take a call off Hold.

  

   

clear misdialed numbers.

• Press  GUEST SERVICE   on the keypad.
•  Press the room. (How? See Searching for Rooms.)
• Press the [Check-in] or [Check-out] softkey.
• Press the [Save] softkey to save the changes.

• Press  GUEST SERVICE  on the keypad.
•  Do one of the following:

  –  To display information for a specific room, use the computer 
    keyboard to type the room number in the Room Number box.

  –  To find rooms by occupancy and condition status, click Room  
 Status, and then select states from the Occupancy and 
    Condition lists.

  –  To begin searching from a particular room, type the number of 
    the room in the Starting at room box.

  –  To find a guest’s room, click Last Name of Guest, and then type 
    the guest’s last name.

• Press the [Search] softkey.

  To view information for a room, click to select it, and then press the 
  [Select] softkey.

• Press  GUEST SERVICE  on the keypad.
•  Enter the room number using the computer keyboard.
• Press the [Search] softkey.
• In the Call Block list, select the option you want.
• Press the [Save] softkey.

• Select Guest Services on the Tools menu.
• Select Toggle Call Block.

 The 

Call Block indicator in the Console Status area appears  

dimmed when Call Blocking is turned off.

Changing Room Occupancy and Condition Status
•    Select the required states from the Occupancy and  
  Condition lists.
•   Press the [Save] softkey to save the changes.

Setting and Canceling Wake-up Calls
•    Click in the Wake-up box, and then type the hour and  
  minutes in 24-hour format. You must enter four digits 
    – for example 0630 for 6:30 AM (or 1830 for 6:30 PM).
•    To cancel a wake-up call, delete the time from the    
Wake-Up box.
•   Press the [Save] softkey to save the changes.

Setting and Canceling Do Not Disturb
•   Select Set Station DND or Cancel Station DND on the 
    Program menu.
•    Type the room number using the computer keyboard.
•   Click Yes, and then Quit.

Setting and Canceling Message Waiting
•    Press   MESSAGE   on the keypad.
•   Press the [Set MSG Waiting] or [Clear MSG Waiting] 
  softkey.

Setting Room Calling Restrictions
•   From the Call Restriction list, choose one of the          
 following:
    –   Internal to allow internal calls only.
    –   Local to allow internal and local calls.
    –   Long Distance to allow internal, local, and long  
       distance calls.
    –   Option 1, Option 2, Option 3 to impose special
          call restrictions determined by system programming.
•   Press the [Save] softkey to save the changes.

•   Press  GUEST SERVICE  on the keypad.
•    Type the room number in the Room Number box.

The 

 at the bottom of the 

screen and above the Destination area 

display the Softkey labels. The labels 

correspond to the Function keys on the 

computer keyboard.
The 

 at the bottom of the 

screen displays the date and time, the 

number of calls waiting to be answered,   

and messages received from the system.

Firmkeys

Call-

processing

keys

Ringer/

headset/

handset 

volume

adjustment

Mute