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Netopia ISDN Modem User’s Guide 
Environment profile
Locate the ISDN modem’s model number, product serial 
number, and firmware version. The serial number and the 
model number are on the back of the Netopia ISDN Modem. 
(The model number is also printed on the title page of this 
user’s guide.) The firmware version appears on the 
configuration software’s main screen.
Model number: _________________________
Serial number:  _________________________
Firmware version: _______________________
What kind of computer do you have?
______________________________________
How to reach us
We can help you with your problem more effectively if you have 
completed the Environment Profile in the previous section. If you 
contact us by telephone, please be at the site of the problem and 
prepared to reproduce it and to tr y some troubleshooting steps.
When you are prepared, contact Farallon Customer Ser vice by 
telephone, fax, or mail:
Phone: (800) 782-6449
Fax: (510) 814-5023
Farallon Communications, Inc.
Customer Ser vice
2470 Mariner Square Loop
Alameda, California 94501
U.S.A.
You can also contact us via the Internet:
info@farallon.com