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Lucent Technologies Release 3 Version 8 Benutzerhandbuch

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Introduction 
CentreVu® CMS R3V8 Database Items and Calculations
Interactions with Switch Features and Tracking of Switch Capabilities
1-19
G3 (R3V2 and 
CentreVu CMS
I_ACDTIME
I_OTHERTIME
I_AUXOUTTIME
I_ACDTIME
DEFINITY ECS
I_ACDTIME
I_AUXTIME, 
I_ACDAUX_OUTTIME
I_AUXOUTTIME, 
I_ACDAUX_OUTTIME
I_ACDTIME
Agent answers ACD call
Agent holds call, 
Agent talks to supervisor
Agent reconnects to 
held ACD call
Call ends
dials supervisor