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Placing a Call While Talking on Another 
Line
To place a call without hanging up on the first call:
1. Press the 
Hold button to put the first call on hold.
2. Press the available line button to get a dial tone. Press the 
Speaker button if the speakerphone indicator is off and you are 
using the speakerphone.
3. Dial the number you want to call.
Receiving A Call While Talking on Another 
Line
When you receive a call while you are talking on another line, you 
will hear the phone ring.
1. Press the 
Hold button to put the first call on hold.
2. Press the 
Line button next to the flashing red indicator.
3. If the speakerphone indicator is off and you are using the 
speakerphone, press the 
Speaker button.
NOTE: You must always put the first call on hold before answering a 
second call or you will hang up on the first call. If you want to disconnect 
from the first call, don’t press the Hold button (skip step 1) and press the 
flashing line button. 
Additional Telephone Features
Redial 
You may redial the last number you called by pressing the 
Redial/
Pause button after you hear a dial tone.
NOTE: The redial feature holds the last number (up to 32 digits) 
that you dialed in memory. If you pressed any other numbers after 
dialing the phone number (for example, when accessing a voice-
menu system) then those numbers are also dialed.
If you get a busy signal, press 
Redial/Pause again without hanging 
up.
Hold
Hold allows you to suspend the active line(s) and replace the handset 
in the cradle without hanging up, then resume the conversation on 
the same phone or from a different phone connected to the same 
line.
1. Press the 
Hold button to place a call on hold (the line indicator is 
red).
2. Press the 
Line button and pickup the handset or press the Speaker 
button to resume the conversation.
Conference Calls
You can use the conference call feature when you have calls on both 
lines and want to have a three-way conversation.
To connect and conference:
1. Press the 
Line button for the line you want to use, then call the 
first party.
2. Press the 
Hold button to put the first party on hold.
3. Call the second party, or receive a call, on the other line, then 
press the 
Conference button.
4. Begin speaking to both parties.
To disconnect one of the parties:
Press the line button of the person you want to continue talking to, 
and the other party will automatically be disconnected.
To disconnect both parties:
Hang up the handset, or press 
Speaker.
NOTE: If you have two lines on hold, and you want to conference 
with both parties, simply press the Conference button and pick up 
the handset or press Speaker button.
NOTE: To put both parties on hold, press the Hold button.
NOTE: To speak to one party individually, press the Hold button, 
then press the line of the party to whom you want to speak (the 
second party remains on hold.)  If the speakerphone indicator is off 
and you are using the speakerphone, press the Speaker button to 
continue the conversation on the speakerphone.
Flash
Press 
Flash/Exit to activate special features of your telephone 
network, such as call transfer, or special services from your local 
telephone company, such as call waiting.
Mute
Use the 
Mute button to interrupt a phone conversation to talk 
privately with someone else in the room. A conversation can be 
muted while using the speakerphone or handset.
1. Press the 
Mute button. The mute indicator comes on.
2. Press 
Mute again to turn it off.
Temporary Tone Dialing
If you have pulse (rotary) service and want to access customer 
calling services (such as telebanking and long distance services) that 
require tone dialing, you can use this feature to temporarily change 
from pulse to tone service. 
After dialing the telephone number and connecting to the customer 
calling service,
1. Press and release the 
*Tone button.
2. When you hang up, the telephone automatically returns to pulse 
dialing mode.
TIP: Temporary Tone can also be used while storing numbers in 
memory by pressing *Tone at the necessary point in the storage 
sequence.
Message Waiting
IMPORTANT: In order to use this feature, you must subscribe 
to voice messaging service from your phone company. 
Message Waiting displays on the screen when you receive a 
new message.
Provided your phone company offers voice messaging service and 
you subscribe to it, the message “Message Waiting” shows on the 
display when the phone is not in use to indicate there is a message 
waiting. The display clears when you listen to the new voice message 
or you may clear the display by pressing the 
Delete button during 
idle mode. 
Memory
You may store information in any of the following memory 
locations: 0 to 9, A, B, and C keys. See “Storing a Pause in Memory” 
and “Temporary Tone Dialing.”
Storing a Name and Number in Memory 
1. Press the 
Store button. LOCATION? shows in the display.
2. Press the desired memory location (0 through 9, A, B, or C).
NOTE: You may select memory locations by pressing Review 5 or 
6
 buttons to scroll through the memory locations or press the 0 
- 9, A, B, or C buttons.
3. Press the 
Store button again to confirm the memory location.
NOTE: If necessary, to erase existing memories, or if you make a 
mistake, use the Delete button.
4. Use the number keys to enter the telephone number (up to 32 
digits) and press the 
Store button to save. (The unit will not dial 
a phone number in this mode.) The cursor automatically moves to 
the text line for name entry.
5. Use the number keys to enter the name of the person associated 
with the telephone number you just entered. More than one letter 
is stored in each of the number keys.
For example, to enter the name BILL SMITH, press the 2 key twice for 
the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 
times for the letter L.
NOTE: The flashing cursor automatically moves to the next 
position or you may press the Review 5 or 6 buttons to move the 
cursor to the next position.
Press the 5 key 3 times for the second letter L. Press the 
Review 6 
button two times to insert a space, and press  the 7 key 4 times for 
the letter S. Press the 6 key once for the letter M. Press the 4 key 3 
times for the letter I. Press the 8 key for the letter T. Press the 4 key 
twice for the letter H. 
6. Press the 
Store button to save the name.
7. To enter another name and number in a different memory 
location, return to step 1 and repeat the process.
Changing a Stored Number
Repeat the storage sequence under Storing A Name and Number in 
Memory.
Erasing a Stored Number
1. Press the 
Store button.
2. Press the memory location (A, B, C, 0 - 9) to be erased.
3. Press the 
Delete button.
Copying Caller ID Memories to User 
Memory
1. Press the 
Review 5 or 6 buttons to view the caller number and 
name you want to copy.
2. Press the 
Store button.
3. Press 0-9, A, B, or C for the memory location. The memory 
location flashes in the display if there is a record occupying that 
memory location.
NOTE: You may select a different memory location by pressing 
Review 5 or 6 buttons to scroll through the memories or press A, 
B, or C or 0 - 9.
4. Press the 
Store button to enter the edit mode, and then press the 
Store button again to edit the name.
5. Press the 
Store button to confirm and save, and wait for three 
seconds to exit.
NOTE: If the name you want to enter is longer than 12 characters, 
only the first 12 characters will be copied into memory.
Copying Redial Numbers to Memory
1. Press the 
Redial/Pause button while the phone is on-hook. The 
display shows PICKUP PHONE.
2. Press the 
Store button.
3. Press 0-9, A, B, or C for the memory location. Press the 
Store 
button twice to confirm the location and the number. The cursor 
flashes in the display and you may enter the caller’s name.
4. Press the 
Store button to confirm and save, and wait for three 
seconds to exit.  
NOTE: If you want to edit the number, press the Store button 
within three seconds to enter the edit mode. 
Dialing a Number Stored in Memory While 
On-hook
1. Press a line button.
2. To select a memory, press A, B, or C, or 
Dial and 0 - 9. The number 
in that memory location displays.
NOTE: You may select a different memory location by pressing  
Review 5 or 6 buttons to scroll through the memories or press A, 
B, or C, or Dial and 0 - 9.
3. Press the 
Speaker button, or pick up the handset to dial the 
displayed number.
Dialing a Number Stored in Memory
1. Press a Line button, and lift the handset, or press the 
Speaker 
button.
2. Press A, B, or C, or 
Dial and 0 - 9.
IMPORTANT: If you make test calls to emergency numbers, 
remain on the line and explain the reason for the call. Also, 
make test calls in off-peak hours, such as early morning or 
late evening.
Chain Dialing
Chain dialing allows you to dial a sequence of stored numbers from 
separate memory locations.
For example 
Memory location
Local access number 
A
Long distance company 
B
Authorization code ID 
C
Long distance phone number
1. Select the line you want to use by pressing the corresponding line 
button.
2. Lift the handset, or press 
Speaker for speakerphone
3. Press 
Memory A button.
4. Press 
Memory B button.
5. Press 
Memory C button.
Storing a Pause in Memory
The 
Redial/Pause button has dual functionality and becomes a 
pause button when the 
Store button is pressed first. It is valid only 
when storing a number into memory locations. Use the 
Redial/Pause 
button to insert a pause when a delay is needed in an automatic 
dialing sequence. For example, when you must dial a 9 to get an 
outside line or when you enter codes to access your long distance 
company. 
You may need to adjust the length of the pause duration. It can 
be adjusted from 1 to 9 seconds in length. The default setting is 4 
seconds.
1. Press the 
Store button.
2. Press the 
Redial/Pause button. The current pause time displays.
3. Press the 
Review 5 or 6 buttons to scroll the pause time, or 
press the 1 to 9 key for one second to nine seconds respectively 
(i.e.; 1 = one second, 2 = two seconds).
4. Press the 
Store button to save.
Replacing the Batteries
IMPORTANT: You will have approximately 90 seconds to 
replace the batteries before the memories stored are lost. 
Please read the instructions before replacing the batteries 
and have the batteries ready to be inserted beforehand.
1. Press down and out on the snap tab located on the top of the 
mounting bracket. Lift the bracket off.
2. Release latch on battery 
compartment and remove 
cover.
3. Remove the 4 AA-size 
alkaline batteries from the 
battery compartment as 
shown on the diagram. 
4. Insert 4 AA-size alkaline 
batteries in the battery compartment.
5. Snap the battery compartment door back into place and replace 
the mounting bracket.
6. If the line cord was previously connected, re-attach it to the unit 
and check your memory locations.
Troubleshooting Tips
No Dial Tone
•  You must press a line button to get a dial tone.
•  Check all cabling to make sure that all connections are secure and 
not damaged.
•  Check hook switch: Does it fully extend when handset is lifted 
from cradle?
No Display
•  Replace batteries.
•  Check for proper battery installation.
No Information is Shown After the Phone Rings
•  Did you order Caller ID service from your local telephone 
company? This unit requires that you subscribe to Caller ID service 
in order to work.
•  Be sure to wait until the second ring before answering.
Phone Dials in Pulse with Tone Service
•  Make sure TONE/PULSE DIAL MODE in the setup menu is set to 
TONE DIAL.
Phone Won’t Dial Out with Pulse Service
•  Make sure TONE/PULSE DIAL MODE in the setup menu is set to 
PULSE DIAL.
Phone Does Not Ring
•  Is the ringer switch in the OFF position?
•  Are you using too many phones on one line? (The total REN of all 
phones on the same line should not be greater than the maximum 
REN for your calling area. See paragraph 1 of the Equipment 
Approval Information section of this User’s Guide for more 
information).
•  See No Dial Tone.
Incoming Voice Volume Low
•  Are other phones off hook at same time? If so, this is normal 
condition as volume drops when additional phones are used at 
once.
•  Check the handset or speaker volume.
Telephone Continues to Ring After Handset is Picked Up or Speaker 
Button is Pressed
•  You must press the line number to answer a call.
Memory Dialing
•   Make sure you entered the numbers correctly into memory.
General Product Care
To keep your phone working and looking good, follow these 
guidelines:
•  Avoid putting it near heating appliances and devices that 
generate electrical noise (for example, motors or fluorescent 
lamps).
•  DO NOT expose to direct sunlight or moisture.
•  Avoid dropping and other rough treatment to the unit.
•  Clean with a soft cloth. 
•  Never use a strong cleaning agent or abrasive powder because this 
will damage the finish.
•  Retain the original packaging in case you need to ship it at a later 
date.
Warranty Assistance
If trouble is experienced with this equipment, for warranty 
information, please contact customer service at 
1-800-448-0329.  
If the equipment is causing harm to the telephone network, the 
telephone company may require that you disconnect the equipment 
until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly 
approved by Thomson Inc. could void the user’s authority to operate 
this product.  For instructions on how to obtain a replacement unit, 
refer to the warranty included in this guide or call customer service 
at 
1-800-448-0329.
Or refer inquiries to:
Thomson Inc. 
Manager, Consumer Relations 
P O Box 1976 
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot 
down the date this product was purchased or received as a gift. This 
information will be valuable if service should be required during the 
warranty period.
Purchase date 
Name of store
Push down 
to release 
the battery
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase. 
(The warranty period for rental units begins with the first rental or 
45 days from date of shipment to the rental firm, whichever comes 
first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The 
exchange unit is under warranty for the remainder of the original 
product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were 
originally provided with the product. We recommend using the 
original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice 
which is evidence that the product is within the warranty period, 
must be presented to obtain warranty service.” For rental firms, 
proof of first rental is also required.  Also print your name and 
address and a description of the defect. Send via standard UPS or its 
equivalent to:
   
Thomson Inc. 
 
11721 B Alameda Ave. 
 
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service 
not covered by the warranty.
• Insure your shipment for loss or damage. Thomson Inc. accepts no 
liability in case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information 
regarding operating instructions and user controls. Any additional 
information, should be obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other 
products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed 
with your unit. It will make it easier to contact you should it ever 
be necessary. The return of the card is not required for warranty 
coverage.
Limitation of Warranty:
•  THE WARRANTy STATED ABOVE IS THE ONLy WARRANTy APPLICABLE 
TO THIS PRODUCT. ALL OTHER WARRANTIES, ExPRESS OR IMPLIED 
(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITy OR 
FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBy DISCLAIMED. NO 
VERBAL OR WRITTEN INFORMATION GIVEN By THOMSON INC., ITS 
AGENTS, OR EMPLOyEES SHALL CREATE A GUARANTy OR IN ANy WAy 
INCREASE THE SCOPE OF THIS WARRANTy.
•  REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTy IS 
THE ExCLUSIVE REMEDy OF THE CONSUMER.  THOMSON INC. SHALL 
NOT BE LIABLE FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES 
RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANy 
BREACH OF ANy ExPRESS OR IMPLIED WARRANTy ON THIS PRODUCT. 
THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTy ARE 
GOVERNED By THE LAWS OF THE STATE OF INDIANA. ExCEPT TO THE 
ExTENT PROHIBITED By APPLICABLE LAW, ANy IMPLIED WARRANTy 
OF MERCHANTABILITy OR FITNESS FOR A PARTICULAR PURPOSE ON 
THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTy PERIOD SET 
FORTH ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental 
or consequential damages, or limitations on how long an implied 
warranty lasts so the above limitations or exclusions may not apply 
to you.
• This warranty gives you specific legal rights, and you also may have 
other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty 
information.