DISH Network Duo 322 Benutzerhandbuch

The receiver may have temporarily 

lost the satellite signal.

Wait a few minutes to see if the message is removed. Make sure that 

all required cables are in place, and check that all cable connections 

are tight and dry (for outdoor cables).

Check that the Signal Strength bar in the QAM/Signal menu is 

green and displays the word Locked. If not, contact your MDU 

building manager.

The receiver may need to get new 

software before you can use it to 

order pay per view programs.

Turn the receiver off. Doing this allows the receiver to “download” 

new software via the satellite signal. The download may take 

several minutes; do not disturb or unplug the receiver during this 

time. When the download is done, you will be able to use it to order 

pay per view programs.

You may have interrupted the 

transmission (a “download”) of the 

latest operating software via the 

satellite signal.

It is very important for the receiver to get the latest operating 

software, so let the receiver do so. The “download” may take 

several minutes. Do not disturb or unplug the receiver during this 

time.

The receiver gives you three chances 

to enter the correct password. If you 

fail to do so, the receiver “times out” 

and will not allow you to try again 

for several minutes.

Wait a few minutes and then try again to enter the password.

 Note: The “time out” feature is designed to prevent someone from 

trying password after password until he or she happens to guess the 

right one and so gains unauthorized access to the receiver.

You may not have connected the 

receiver to an active telephone line. 

Or, the telephone line may be 

defective.

Maybe the receiver is connected to a 

DSL (Digital Subscriber Line) 

phone line.

Connect the receiver to an active telephone line.

Make sure that the telephone line to which you connect the receiver 

is working properly.

 Note: To be able to order pay per view programs, you must keep 

the receiver connected to an active telephone line at all times. If 

your setup includes more than one receiver, this applies to each 

receiver. The receiver uses the telephone line to make toll-free 

calls, usually in the middle of the night, to send information to the 

Customer Service Center.
Install a DSL filter between the receiver and the telephone

 wall jack.

You may have set up the receiver to 

reset itself back to the “factory 

defaults,” that is, the settings it had 

when it was shipped from the 

factory.

If you want to reset the receiver to its factory default settings, select 

the Yes option. If not, select the No option.

You cannot find the 

remote control.

N/A

Use the receiver front panel Control Buttons to control the 

receiver until you find the remote. If the remote control is 

permanently lost or too damaged to use, call the Service Center to 

order a replacement.

When you press a button 

on the remote control, the 

receiver does not do what 

you expect.

The remote control may be missing 

batteries, the batteries may be 

incorrectly placed in the remote, or 

the batteries may be weak or dead.
The remote address and the receiver 

address may not match.

If the batteries are missing or dead, insert fresh AAA-size batteries.

If the remote has fresh batteries, check whether they are placed 

according to the label diagram. If not, remove them and place 

correctly.
Press the SYS INFO button on the remote to bring up the 

Important System Information screen. Aim the remote at the 

receiver front panel and press the RECORD button to match up the 

code on the remote with the one in the receiver.

When you press the 

remote control Power 

button to turn the receiver 

ON, the green ON light on 

the receiver front panel 

does not light up.

Other lights are too bright. 
Remote control not operating 

properly or the batteries are weak or 

dead.

The receiver power cord not plugged 

into a power outlet, or there may be 

a problem with the power.

Try other remote control buttons to see if the receiver is responding.

Replace the remote batteries with fresh ones.

Check that the receiver power cord is not damaged, and that the 

plug is inserted correctly into the outlet.