Peerless Industries KX-TDA15 Benutzerhandbuch
1.2 Receiving Group Features
42
Feature Guide
1.2.2
Incoming Call Distribution Group Features
1.2.2.1
Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system
programming (
programming (
Incoming Call Distribution Group Member [620]). An incoming call
distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member
extensions in the group using a distribution method. When a preprogrammed number of
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a
supervisor (supervisor extension).
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member
extensions in the group using a distribution method. When a preprogrammed number of
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a
supervisor (supervisor extension).
*1
:
*2
:
*3
:
*4
:
*5
:
*6
:
*7
:
*8
:
*9
:
Tenant number is required to determine the time mode (day/lunch/break/night) (
2.2.4 Time Service) and the music source (for Music on Hold) for each group.
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Diagram
A through F in the table are described in the following diagram.
Group
No.
No.
1
2
3
:
2
3
:
3
Max.
Max.
Queuing
Call
Capacity
Call
Capacity
*5
Hurry-up
Level
Level
*6
3
8
8
Overflow
Time
Time
*7
60
90
90
Tenant
No.
No.
*9
1
5
5
Overflow Destination
*8
Day
100
200
200
...
...
...
...
...
...
...
...
Night
100
200
200
Group
Name
Name
*2
Sales
Engineering
Engineering
Floating
Extn. No.
Extn. No.
*1
290
291
291
Distribution
Method
Method
*3
Ring
UCD
UCD
A
B
C
D
E
F
5
11
11
Max. No. of
Busy
Extensions
Busy
Extensions
*4