Benutzerhandbuch für Aastra Telecom 1600IP

Inhaltsverzeichnis

• Ascotel Office 1600IP

  1
  • Document no.:eud-0002, Version 2.0

    3
• Security information

  3
  • Notes on these instructions

    3
  • Notes on the product

    3
• Before you get started

  5
  • Topics overview

    5
  • Flexible use of Office1600/1600IP

    5
    • Use Office1600/1600IP on an individual workstation

      5
    • Use of Office1600/1600IP as a group tool

      6
    • Use Office1600/1600IP on multiple workstations

      6
    • Use Office1600IP on a portable PC

      6
    • Use Office1600/1600IP together with a mobile system terminal

      6
    • Alternative destination if your Office1600/1600IP is not started

      7
  • Operating Office1600/1600IP

    7
    • Starting Office1600/1600IP

      7
    • Learn about the graphical user interface

      8
    • Learn about the Media device (Office1600)

      9
    • Familiarizing yourself with the media device (Office1600IP)

      9
    • Learn about Operation keys/Foxkeys

      10
    • Learn about key combinations

      11
• Customise the phone to meet your needs

  13
  • Topics overview

    13
  • Make general settings

    14
    • Change PIN

      14
    • Determine view behaviour

      14
    • Change user language

      15
    • Enter address of Internet phone book

      15
    • Enter own email address

      15
  • Make media settings (Office1600IP only)

    16
    • Select voice reproduction

      16
    • Select ring devices

      16
    • Set volume

      16
  • Make advanced media settings (Office1600IP only)

    17
    • Select bandwidth area

      17
    • Make media stack settings

      17
  • Set tones and melodies (Office1600IP only)

    18
  • Setting up the voice mailbox

    19
    • Activate / deactivate greeting

      19
    • Playing back a personal greeting

      19
    • Record personal greeting

      19
• Telephony made simple

  20
  • Topics overview

    20
  • You are receiving a call

    21
    • Suppress ringing signal (discrete ringing) - (Office1600IP only)

      21
    • Answer a call

      22
    • Adjust volume of voice reproduction (Office1600IP only)

      22
    • End a call

      22
    • Save the caller's name and call number

      23
  • You want to place a call

    24
    • Dial with the call number

      24
    • Dial by name

      25
    • Dial from the phone book (contacts)

      26
    • Dial from an external phone book

      27
    • Dial with a number key

      28
    • Dial from the journal

      28
    • Call a subscriber again

      29
    • Respond to unanswered calls

      29
  • During the call

    31
    • Set the call volume (Office1600IP only)

      31
    • Microphone on/off (Office1600IP only)

      31
    • Open listening mode (Office1600IP only)

      32
  • Learn about the journal

    33
    • Understand journal entries

      33
    • Sort journal entries

      34
    • Save a journal entry as private contact

      34
    • Retain journal entries

      35
    • Delete journal entries manually

      35
• Use the phone like a professional

  36
  • Topics overview

    36
  • Use convenience functions

    37
    • Request a callback

      37
    • Answer callback request

      37
    • Reply or reject call waiting

      38
    • Send a call waiting signal to a subscriber

      38
  • Use functions during a call

    39
    • Enquiry calls during a call

      39
    • Broker between the enquiring party and the call party

      39
    • Transfer a call party with prior notification

      40
    • Transfer a call party without prior notification

      40
    • Put call party on hold

      41
    • Make a conference call

      41
  • Manage absence

    42
    • Forward call (call forwarding)

      42
    • Take back call forwarding

      42
    • Provide information for initiator of call forwarding

      42
  • Cope with special situations

    44
    • Activate/deactivate DTMF mode (tone selection)

      44
    • Deflect a call during the calling phase

      44
    • Reject a call during the calling phase

      44
  • Use number keys

    45
    • Define and assign number keys

      45
    • Delete number key

      46
  • Use team keys

    47
    • Define and assign team keys

      47
    • Delete team key

      48
    • Understand team key status

      48
    • Call team partner

      49
    • Pick up call for team partner

      49
  • Use function keys

    50
    • Define and assign function keys

      50
    • Understand functions

      51
    • Use function key

      53
    • Delete function key

      53
  • Use function codes

    54
• Use text messages

  58
  • Topics overview

    58
  • Send text messages

    59
    • Send text messages to subscribers

      59
    • Send text messages as email

      60
  • Receive text messages

    61
    • Receive text messages

      61
    • Reply to text messages

      61
    • Forward text messages

      61
    • Read unread text messages

      62
• Maintain contacts

  63
  • Topics overview

    63
  • Create a new contact

    64
    • Create a new contact

      64
    • Enter personal details

      64
    • Enter the address

      65
    • Enter phone numbers, email, and URL

      65
    • Save a private contact

      66
  • Edit a contact

    67
    • Edit a contact

      67
    • Delete a private contact

      67
  • External phone book

    68
    • Dial from an external phone book

      68
• Call within the group

  69
  • Topics overview

    69
  • Member in a workgroup

    70
    • Log into a workgroup

      70
    • Open the group overview (busy lamp key)

      71
    • Understand call distribution

      71
    • Answer calls

      72
    • Finish wrap up time

      73
    • Activate / deactivate break

      73
    • Dial from a workgroup

      74
    • Log out of workgroup

      74
  • Enter phone calls

    75
    • Create new ticket

      75
    • Add call log to existing work ticket

      76
  • Manage workgroups

    77
    • Create workgroup

      77
    • Workgroup settings:

      78
    • Monitor status and log members in/out

      78
    • Delete work ticket

      79