Benutzerhandbuch für Avaya 15-601063

Avaya

Benutzerhandbuch (English)

Benutzerhandbuch

Inhaltsverzeichnis

Voicemail Pro
9
Installing Voicemail Pro
18
Configuring Voicemail Pro
98
- IP Office Configuration
  98
- Voicemail Pro Preferences
  106
  - System Preferences
    107
    - General
      107
    - Directories
      109
    - MAPI
      110
    - Housekeeping
      111
    - SNMP Alarm
      112
    - Outcalling
      113
    - VPNM
      114
  - Control Panel Options
    117
    - IMS Logging Level
      117
    - IMS Host Server Name
      118
    - Configuring Email Settings
      119
    - Configuring SMTP Email Settings
      120
- Fax Server Configuration
  121
Administration
132
- Starting the Voicemail Pro Client
  132
  - Logging in to the Voicemail Pro Server
    132
    - Changing Between Offline and Online Mode
      133
    - Continue Offline Message Window
      133
    - Logging Out
      134
    - Closing Down
      134
- Administrator Configuration
  135
- General Administration
  138
- Routing Calls to Voicemail
  141
- User Voicemail Access
  149
- Mailbox Access Controls
  154
  - Telephony Operation Mode
    154
  - Automatic Message Deletion
    155
  - Personal Distribution Lists
    155
- Hunt Group Voicemail
  156
- Recording Calls
  168
  - Call Recording Warning
    169
  - Changing the Recording Time
    170
  - Voice Recording Library (VRL)
    170
  - Manual Call Recording
    171
    - Setting Manual Recording Options
      173
    - Customizing Manual Recording
      174
  - Automatic Call Recording
    175
    - Setting Automatic Recording Options
      176
    - Customizing Auto Recording
      180
- Announcements
  181
  - Mandatory Announcement Example
    181
  - Personal Announcements
    182
- Support for Callers with Impaired Hearing
  183
- Changing Language
  187
- Mobile Twinning
  190
  - Example Call Flow
    191
- Remote Voicemail Notification
  193
  - Callback
    194
    - Using a Play Configuration Menu Action
      195
  - Outcalling
    196
    - Setting the Outcalling Preferences
      197
Using the Voicemail Pro Client
200
- The Main Voicemail Pro Window
  201
- Toolbar Icons
  202
- Saving Changes and Making them Live
  203
- Importing and Exporting Call Flows
  203
- Including Other Files
  204
- Start Points
  205
  - Default Start Points
    207
  - Using Start Points
    208
  - Viewing Call Flows as Text
    210
- System Variables
  211
  - User Defined Variables
    213
- Creating Modules
  215
  - Running a Module
    215
- The Conditions Editor
  216
  - Using the Condition Editor
    217
  - Calendar
    220
  - Week Planner
    221
  - Condition
    222
  - Compare
    222
Voicemail Pro Actions
224
- Connections
  225
- Available Actions
  226
- Standard Action Tabs
  229
  - General
    229
  - Entry Prompts
    230
  - Using the Wave Editor
    231
  - Specific
    233
  - Reporting
    233
  - Results
    234
- Basic Actions
  235
  - Generic
    236
  - Speak Text
    239
  - Menu
    240
  - Goto
    242
  - Disconnect
    243
  - Home
    243
  - Module Return
    243
- Mailbox Actions
  244
  - Get Mail
    245
  - Leave Mail
    246
  - Listen
    247
  - Voice Question
    248
  - Campaign
    249
- Configuration Actions
  250
  - Edit Play List
    251
  - Record Name
    251
  - Play Configuration Menu
    252
  - Select System Prompt Language
    253
- Telephony Actions
  254
  - Variable Routing
    255
  - Route Incoming Call
    257
  - Route by Call Status
    257
  - Transfer
    258
  - Whisper
    259
  - Call List
    260
  - Dial by Name
    261
  - Conferencing Center
    262
  - Assisted Transfer
    263
  - Alphanumeric
    265
- Miscellaneous Actions
  267
  - eMail
    268
  - Open Door
    269
  - Alarm Set
    270
  - Clock
    270
  - Post Dial
    271
  - VB Script
    272
  - Remote Call Flow
    273
- Condition Actions
  274
  - Test Condition
    275
  - Set User Variable
    276
  - Test User Variable
    277
  - Test Variable
    278
- Database Actions
  280
  - Database Open
    281
  - Database Execute
    281
  - Database Get Data
    282
  - Database Close
    282
- Queue Actions
  283
  - Queue ETA
    284
  - Queue Position
    285
Prompts
288
- US English Intuity Prompts
  288
- English Non-Intuity Prompts
  301
Voicemail Pro Examples
310
- Using VB Script
  310
  - VBScript Properties
    311
    - Overview
      311
    - CallingParty Property
      312
    - EstimatedAnswer Property
      312
    - LastAccessedMsg Property
      313
    - Locale Property
      313
    - Name Property
      314
    - NewMsgs Property
      314
    - OldMsgs Property
      314
    - PositionInQueue Property
      315
    - Result Property
      315
    - SavedMsgs Property
      316
    - SavedResult Property
      316
    - Variable Property
      316
  - VBScript Methods
    317
    - ForwardMsg Method
      317
    - ForwardMsgToMailbox Method
      317
    - FullFilename Method
      318
    - GetCallingParty Method
      318
    - GetDTMF Method
      319
    - GetEstimatedAnswer Method
      319
    - GetExtension Method
      320
    - GetLocale Method
      320
    - GetMailbox Method
      320
    - GetMailboxMessage Method
      321
    - GetMailboxMessages Method
      321
    - GetMessagePriority Method
      322
    - GetMessagePrivate Method
      322
    - GetMessageStatus Method
      322
    - GetName Method
      323
    - GetNewMsgs Method
      323
    - GetOldMsgs Method
      323
    - GetPositionInQueue Method
      324
    - GetRegister Method
      324
    - GetResult Method
      324
    - GetSavedMsgs Method
      325
    - GetSavedResult Method
      325
    - GetVariable Method
      325
    - MessageCLI Method
      326
    - MessageDisplay Method
      326
    - MessageLength Method
      326
    - MessageTime Method
      327
    - PlayDigits Method
      327
    - PlayLocaleWav Method
      328
    - PlayWav Method
      329
    - RecordMsg Method
      331
    - RecordRegister Method
      331
    - Register Method
      332
    - SetLocale Method
      332
    - SetMailboxMessage Method
      333
    - SetRegister Method
      333
    - SetResult Method
      334
    - SetSavedResult Method
      334
    - SetVariable Method
      334
    - Speak Method
      335
- IVR: Connecting Voicemail Pro to a Database
  336
  - Example
    337
- Dial by Name
  346
  - Example Call Flow
    347
  - Adding a Record Name Module
    348
  - Using the Name Table
    349
  - Changing Full Names
    349
- Campaigns
  350
  - Managing Campaigns
    351
  - Customer Prompts
    353
  - Customer Menu
    354
  - Campaign Identification
    355
  - Granting Access to a Campaign
    355
  - Using the Web Campaign
    357
Appendix
362
- Installing IMS
  362
  - IMS Limitations
    363
  - IMS Components
    364
  - IMS Client PC Requirements
    365
  - IMS Server PC Requirements
    366
  - IMS Server Installation
    367
  - IMS Client Installation
    380
    - IMS Client Requirements
      380
    - Adjusting DCOM Settings
      381
    - Installing the IMS Client Software
      392
    - Opening the Firewall
      393
    - Testing IMS Client Installation
      394
    - Observing Exchange Operation
      397
  - Maintenance
    398
    - Upgrading
      398
    - IMS Service Logging
      400
    - IMS Host Server Name
      401
    - IMS Email Settings
      402
    - Troubleshooting DCOM Issues
      403
    - Tracing in Debug
      404
    - IMS Installation Alternatives
      408
  - Known Issues
    409
- Installing VoiceMail Pro as an ACM Gateway
  418
- Installing Networked Messaging (VPNM)
  420
- IP Office to Avaya Interchange
  429

Benutzerhandbuch

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3,91 MB
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460
Language:

English

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