Benutzerhandbuch für Avaya IPO R9 CUSTMR SVC AGT 1 PLDS LIC

Avaya

Produktcode

273907

Benutzerhandbuch (English)

Benutzerhandbuch (273907)

Inhaltsverzeichnis

Introduction
7
- Avaya IP Office
  7
- Voice Communication Solution Features
  10
- Data Communication Solution Features
  11
- Applications Platform Features
  12
- Management Tools
  13
- Scaleable Platform
  14
- Telephone Options
  14
- Application and Feature Licensing
  14
What's New in IP Office Release 9.0
17
- Branch Consolidation and Centralization
  17
- Unified Communication Collaboration
  17
- Server Edition
  18
- Web Manager for Server Edition and Standard Mode
  20
- SIP Trunks
  20
- Automated On-Boarding and SSL VPN Enhancements
  21
- Phone and Hardware Enhancements
  21
- Communications Accessibility Support
  22
- Other IP Office Software Enhancements
  22
IP Office Basic Edition PARTNER® Mode
25
- Hardware
  27
- Telephones
  29
- System Administration
  36
- System Features
  39
  - 911 Emergency Dialing
    40
  - Abbreviated Ringing
    40
  - Absent Text Messaging
    40
  - Absent Text Message Inspect
    40
  - Account Code Entry
    40
  - Allowed Lists / Disallowed Lists
    40
  - Attendant Positions
    41
  - Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting
    41
  - Auto Dialing
    41
  - Automatic Callback
    41
  - Automatic Daylight Savings Time
    41
  - Automatic Extension Privacy
    41
  - Automatic Line Selection
    41
  - Automatic Voicemail Coverage
    42
  - Backup Failure Alarm
    42
  - Backup Programming - Automatic
    42
  - Backup Programming - Manual
    42
  - Bridging (Joining Calls)
    42
  - Call Coverage
    42
  - Call Forwarding - Internal
    42
  - Call Log - Digital Sets
    42
  - Call Logs - ETR sets
    42
  - Call Pickup
    43
  - Call Timer Display
    43
  - Call Waiting
    43
  - Caller ID Features
    43
  - CO Disconnect Time
    43
  - Conference Drop
    43
  - Conferencing
    43
  - Contact Closure Support for 2 Devices
    43
  - Copy Settings
    44
  - Dial Code Features
    44
  - Direct Inward Dialing (DID)
    45
  - Direct Inward Dialling (DID) to Auto Attendant
    45
  - Direct Line Pickup
    45
  - Display Language
    45
  - Display SD Card Feature Key ID
    45
  - Display System IP Address
    45
  - Display System Release
    45
  - Distinctive / Differentiated Ringing
    45
  - Do Not Disturb
    45
  - Do Not Disturb Override
    46
  - Doorphones
    46
  - Emergency Phone Number List
    46
  - Extension Hunt Groups
    46
  - Extension Name Display
    46
  - External Hotline
    46
  - Fax Machine Extensions
    46
  - Flexible Dial Plan
    46
  - Group Calling - Ring / Page
    46
  - Group Hunting - Ring / Page
    46
  - Group Pickup
    47
  - Hold Reminder
    47
  - Hot Dial
    47
  - Hotline
    47
  - Intercom Dial Codes
    47
  - Intercom Dial Tone
    47
  - Intercom Manual Dialing
    48
  - Line Coverage Extension
    48
  - Line Ringing Options
    48
  - Log All Calls
    48
  - Message Alert Notification
    48
  - Music on Hold
    48
  - Network Time Synchronization
    48
  - Night Service
    48
  - One-Touch Transfer
    48
  - Paging Features
    49
  - PBX Mode
    49
  - Personal Line Termination
    49
  - Personalized Station Ringing
    49
  - POTS (Plain Old Telephone Set) Support
    49
  - Privacy
    49
  - Recall
    49
  - Redialing Features
    49
  - Remote Call Forwarding / Mobile Twinninng
    49
  - Remote Access to the Built-in Modem
    50
  - Ring on Transfer
    50
  - Ringing Line Preference
    50
  - SD Card Start-up / Shut Down via TUI
    50
  - Speed Dial Options
    50
  - Station Lock / Unlock
    50
  - Station Message Detail Reporting (SMDR)
    51
  - System Groups
    51
  - System Password
    51
  - Transfer / Transfer Return
    51
  - Transfer Return to a Programmable Extension
    51
  - Unique Line Ringing / Override Line Ringing
    52
  - Visual Voice Messaging
    52
  - Voicemail Options
    52
  - VMS Cover
    53
  - VMS Cover Ring Interval
    53
  - VMS Hunt Delay
    53
  - VMS Hunt Schedule Interval
    53
  - Voice Mailbox Transfer - Direct
    53
  - Voice Messaging
    54
  - Wake-Up Service
    54
IP Office Basic Edition Norstar® Mode
56
- Hardware
  58
- Telephones
  60
- System Administration
  64
- System Features
  67
  - 911 Emergency Dialing
    68
  - Abbreviated Ringing
    68
  - Absent Text Messaging
    68
  - Absent Text Message Inspect
    68
  - Account Code Entry
    68
  - Allowed Lists / Disallowed Lists
    68
  - Attendant Positions
    69
  - Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting
    69
  - Auto Dialing
    69
  - Automatic Callback
    69
  - Automatic Daylight Savings Time
    69
  - Automatic Extension Privacy
    69
  - Automatic Line Selection
    69
  - Automatic Voicemail Coverage
    70
  - Backup Failure Alarm
    70
  - Backup Programming - Automatic
    70
  - Backup Programming - Manual
    70
  - Bridging (Joining Calls)
    70
  - Call Coverage
    70
  - Call Forwarding - Internal
    70
  - Call Log - Digital Telephones
    70
  - Call Logs - ETR Telephones
    70
  - Call Timer Display
    71
  - Call Waiting
    71
  - Caller ID Features
    71
  - CO Disconnect Time (Programmable)
    71
  - Conference Drop
    71
  - Conferencing
    71
  - Contact Closure Support for 2 Devices
    71
  - Copy Settings
    72
  - Dial Code Features
    72
  - Direct Inward Dialing (DID)
    73
  - Direct Inward Dialling (DID) to Auto Attendant
    73
  - Direct Line Pickup
    73
  - Display Language
    73
  - Display SD Card Feature Key ID
    73
  - Display System IP Address
    73
  - Display System Release
    73
  - Distinctive / Differentiated Ringing
    73
  - Do Not Disturb
    73
  - Do Not Disturb Exceptions
    74
  - Doorphones
    74
  - Emergency Phone Number List
    74
  - Extension Hunt Groups
    74
  - Extension Name Display
    74
  - External Hotline
    74
  - Fax Machine Extensions
    74
  - Flexible Dial Plan
    74
  - Group Calling - Ring / Page
    74
  - Group Hunting - Ring / Page
    74
  - Group Pickup
    75
  - Hold Reminder
    75
  - Hot Dial
    75
  - Hotline
    75
  - Intercom Dial Codes
    75
  - Intercom Dial Tone
    75
  - Intercom Manual Dialing
    76
  - Line Coverage Extension
    76
  - Line Ringing Options
    76
  - Log All Calls
    76
  - Message Alert Notification
    76
  - Music on Hold
    76
  - Night Service
    76
  - One-Touch Transfer
    76
  - Paging Features
    76
  - PBX Mode
    77
  - Personal Line Termination
    77
  - Personalized Station Ringing
    77
  - POTS (Plain Old Telephone Set) Support
    77
  - Privacy
    77
  - Recall
    77
  - Redialing Features
    77
  - Remote Call Forwarding
    77
  - Remote Access to the Built-in Modem
    78
  - Ring on Transfer
    78
  - Ringing Line Preference
    78
  - SD Card Start-up / Shut Down via TUI
    78
  - Speed Dial Options
    78
  - Station Lock / Unlock
    78
  - Station Message Detail Reporting (SMDR)
    79
  - System Groups
    79
  - System Password
    79
  - Transfer / Transfer Return
    79
  - Transfer Return to a Programmable Extension
    79
  - Unique Line Ringing / Override Line Ringing
    80
  - Visual Voice Messaging
    80
  - Voicemail Options
    80
  - VMS Cover
    81
  - VMS Cover Ring Interval
    81
  - VMS Hunt Delay
    81
  - VMS Hunt Schedule Interval
    81
  - Voice Mailbox Transfer - Direct
    81
  - Voice Messaging
    81
  - Wake-Up Service
    82
Supported Platforms
84
IP Office Server Edition
86
- IP Office Server Edition Overview
  86
- Server Edition Key Components
  88
- Server Edition Deployment Options
  88
- Server Edition Scalability
  89
- Server Edition Resiliency
  93
- Centralized Management
  95
  - Templates
    95
  - Backup and Restore
    95
  - Installation and Upgrades
    96
  - Ignition Process
    96
- Serviceability
  96
IP Office 500 Platform
98
- IP Office 500 Control Unit
  98
- IP500 Base Cards
  100
- IP500 Trunk Cards
  105
- External Expansion Modules
  109
  - IP500 Analog Phone Expansion Module
    109
  - IP500 Digital Station Modules
    110
    - DS16/DS30
      111
    - DS16A/DS30A
      111
    - DS16B/DS30B
      111
  - IP500 Analog Trunk 16 Module
    112
Telephones
114
- 9600 and 96x1 Telephones
  116
  - 9600 Series IP Telephones
    116
    - 9620L, 9620C IP Telephones
      117
    - 9630G, 9640, 9640G Telephones
      119
    - 9650, 9650C IP Telephones
      121
    - SBM24 Adapter Module
      123
  - 96x1 Series IP Telephones
    124
    - 9608 and 9611G IP Telephones
      124
    - 9621G and 9641G
      127
  - Accessories
    130
    - Bluetooth Adapter
      130
    - Gigabit Ethernet Adapter
      130
    - Power Options for IP Telephones
      131
- B100 Conference Telephones
  132
  - B149
    133
  - B159
    134
  - B179
    135
  - B100 Accessories
    136
  - B100 Feature Comparison
    137
- 9504 and 9508 Digital Telephones
  138
- 1600 Series IP Telephones and 1400 Series Digital Telephones
  142
- T3 Telephones
  150
  - T3 Compact
    150
  - T3 Classic
    152
  - T3 Comfort
    153
  - T3 DSS Expansion Modules
    154
- Wireless Phone Solutions
  155
  - D100
    156
    - Phone functionality
      156
    - Capacity and performance
      157
    - Hardware components
      158
  - Wireless - DECT R4
    161
  - 3720 DECT
    171
  - 3725 DECT
    172
  - 3740 Ruggedized DECT
    174
  - 3749 Intrinsically Safe DECT Handset
    175
  - DECT R4 Handset Summary
    176
  - DECT R4 Accessories and Site Survey Kits
    179
  - Wireless - Avaya IP DECT
    182
  - 3701 IP DECT
    184
  - 3711 IP DECT
    185
  - Wireless - WiFi (802.11)
    186
  - 3641 Ruggedized Wireless Telephone
    189
  - 3645 Ruggedized Wireless Telephone
    190
  - 3616 Wireless Telephone
    191
  - 3626 Ruggedized Wireless Telephone
    192
  - Digital Wireless 3810 Telephone
    193
  - Business Series Terminal T7406E Cordless Telephone
    195
- Other Phones Supported
  203
  - 5400/2400 Digital Deskphones
    204
  - 1100 and 1200 IP Phones
    211
  - BST T7000 and M7000 Series - Digital Deskphones
    221
    - T7000
      224
    - T7100
      225
    - T7208
      226
    - T7316E
      227
    - BST Central Answering Position (T7316E + T24)
      228
    - M7000
      229
  - Avaya Audio Conferencing Unit
    230
  - Button Modules
    231
- Analog Telephones
  232
- Headsets
  238
- Summary
  239
Features and Call Handling
243
- Basic Call Handling
  244
  - Tones
    244
  - Caller ID
    244
  - Call Screening
    244
  - Hold
    245
  - Toggle Calls
    245
  - Hold Call Waiting
    245
  - Hold Music (Music on Hold)
    245
  - Park
    245
  - Automatic Callback
    245
  - Direct Inward Dialing (DID/DDI)
    246
  - Transfer
    246
  - Distinctive and Personalized Ringing
    246
  - Personalized Ringing
    246
  - Message Waiting Indication
    246
  - Visual Voice
    247
- Advanced Call Handling
  248
  - Absence Text
    248
  - Call Tagging
    248
  - Reclaim Call
    249
  - Hunt Group Enable/Disable
    249
  - Call Waiting
    249
  - Do Not Disturb (DND)
    249
  - Dial Plan
    249
  - Paging
    250
  - Intrude
    250
  - Inclusion
    250
  - Private Call
    250
  - Hot Desking
    250
  - Remote Hot Desking
    250
  - Relay On/Off/Pulse
    251
  - Pickup
    251
  - Call Recording
    251
  - Telecommuter Mode
    252
  - Twinning and Mobility
    252
- Key and Lamp Operation
  254
  - Appearance Buttons
    254
  - Line Appearance
    254
  - Call Appearance Buttons
    254
  - Alerting/Ring Tone for Covered Calls
    255
  - Bridged Appearance Buttons
    255
  - Call Coverage
    255
  - External Call Lamp Indication
    255
- Outbound Call Handling Features
  257
  - Account Codes
    257
  - Authorization Codes
    257
  - Dial Emergency
    257
  - Call Barring
    257
  - Alternate Route Selection (ARS)
    258
  - Maximum Call Length
    258
  - Transferable Dial Out Privilege
    258
  - Idle Line Preference
    258
- Forwarding
  259
  - Coverage to Operator
    259
  - Forward on Busy
    259
  - Forward on No Answer
    259
  - Forward Unconditional
    259
  - Unconditional Forward to Voicemail
    259
  - Forward Hunt Group
    260
  - Follow Me
    260
- Avaya Telephone Features
  261
  - Programmable Buttons
    261
  - Busy Lamp Field (BLF) Indicators
    261
  - Call History
    261
  - Language
    262
  - Centralized Personal Directory
    262
  - Centralized System Directory
    263
  - Self-Administration
    264
  - On Hook Dialing
    264
- Inbound Call Handling
  265
  - Incoming Call Routing
    265
  - Hunt Groups
    265
  - Multi-site Networking/Small Community Networking (SCN) Distributed Hunt Groups
    266
  - Night Service
    266
  - Time Profiles
    266
  - Queuing
    266
  - Announcements
    266
- Contact Center Features
  267
  - Login
    267
  - Monitor Calls
    267
  - Acquire Call
    267
  - Queue Threshold Alert
    267
- Miscellaneous Features
  268
  - Conference Calls
    268
  - Coaching/Silent Intrusion/Whisper Page
    268
  - Dial On Pickup
    268
  - Off Hook Operation
    268
  - E911 / Emergency Call
    268
- System Short Codes
  269
IP Telephony
271
- Gateways, Gatekeepers and H.323 - Technology Overview
  273
- SIP - Session Initiation Protocol
  273
- IP Telephony Features
  274
- SIP Trunks
  276
  - SIP Trunk Capabilities
    276
- SIP Endpoint Support
  278
- IP Office Interoperability
  283
- Remote Phone Support
  287
  - Remote Working - NAT Traversal
    287
  - VPN Phone Functionality
    289
- Avaya Session Border Controller for Enterprise
  290
- VoIP FAQ
  290
Public and Private Voice Networks
295
- Private Circuit Switched Voice Networking
  296
- Public Voice Networking
  297
- E1R2 Channel Associated Signaling
  299
- Session Initiation Protocol (SIP)
  299
- Packet Based Voice Networking
  302
- Supplementary Services within IP Networks
  303
- Multi-Site Networking (Small Community Networking)
  304
- Internetworking with Other Avaya Products
  307
- Common Networking Features
  308
  - Alternate Route Selection
    308
  - Network Numbering Schemes
    309
Data Networking Services
311
- LAN/WAN Services
  311
- Internet Access
  311
- Remote Access Features
  312
- LAN to LAN Routing
  312
- SSL/VPN Remote Access
  313
- Data Networking Features
  313
  - Integral 10/100 Mbit Layer 3 Ethernet Switch
    313
  - DHCP Server
    314
  - Leased Line Support
    314
  - Dial-Up Circuit Support
    314
  - Point-to-Point Protocol (PPP)
    314
  - Multi-Link Point-to-Point Protocol (ML-PPP)
    314
  - Frame Relay
    314
  - Service Quotas
    314
  - Time Profiles
    315
  - Password Authentication Protocol (PAP)
    315
  - Challenge Handshake Authentication Protocol (CHAP)
    315
  - Data Header Compression
    315
  - Data Compression
    315
  - Bandwidth Allocation Control Protocol (BACP)
    315
  - Callback
    315
  - Domain Name Service (DNS) Proxy
    315
  - Network Address Translation (NAT)
    316
  - Proxy Address Resolution Protocol (ARP)
    316
  - Auto Connect
    316
  - Firewall
    316
  - Light-Weight Directory Access Protocol (LDAP)
    316
  - Remote Access Server (RAS)
    316
  - Routing Information Protocol (RIP)
    317
  - VPN: IPSec Tunneling
    317
  - VPN: Layer 2 Tunneling Protocol
    317
Unified Communications Module
319
Applications Server
322
User Call Control Applications
324
- one-X Portal for IP Office
  324
  - Calls Gadget
    325
  - Call Log Gadget
    325
  - Messages Gadget
    326
  - Directory Gadget
    327
  - World Clock Gadget
    329
  - Agent Control Gadget
    329
  - Personalizing the Layout
    329
  - Extensibility with 3rd Party Gadgets
    330
  - Profiles
    330
  - Call Assistant
    331
  - Feature Summary
    331
  - Avaya IP Office Plug-in for Microsoft Outlook
    332
  - Avaya IP Office Plug-in for Salesforce.com
    334
- IP Office Video Softphone
  335
  - Video Support
    337
  - Feature Overview
    338
    - Licensing and Provisioning
      338
    - Username and Twinning
      339
    - Supported Audio and Video Hardware
      339
    - Supported Audio and Video Codecs
      339
    - PC Requirements
      340
    - Mac Requirements
      340
- Flare Communicator
  340
  - Flare Communicator for Windows
    341
  - Flare Communicator for iPad
    344
Receptionist
347
- SoftConsole Options
  351
- SoftConsole Administration
  352
- SoftConsole PC Requirements
  353
Computer Telephony Integration
355
- CTI with IP Office
  355
- TAPILink Lite (1st Party TAPI Support)
  355
- TAPILink Pro (3rd Party TAPI Support)
  356
- Support for Developers
  356
- TAPI Functions Supported by IP Office
  356
  - TAPI 2.1 Functions Supported
    356
  - TAPI 3.0 functions supported
    357
  - Device-Specific Data
    357
  - DevLink Fields
    358
Messaging
360
- IP Office Essential Edition - Embedded Voicemail
  361
- IP Office Preferred Edition - Voicemail Pro
  362
- IP Office Preferred Edition - Voicemail Pro Resilience and Backup
  365
- Interaction of Voicemail with Email Systems
  368
- Unified Messaging Service (UMS)
  369
- Fax Messages
  372
- Text-to-Speech Email Reading (Microsoft Exchange only)
  373
- Networked Messaging
  374
- Auto Attendant
  375
- Personal Numbering
  376
- Accessing Database Information within Call Flows (IVR)
  377
- Using Text To Speech (TTS) Facilities within a Call Flow
  378
- Visual Basic (VB) Scripting
  379
- Extended Personal Greetings
  380
- Hunt Group Broadcast Messages
  381
- Personal Distribution Lists
  381
- Cascaded Out-Calling
  381
- Campaign Manager
  382
- Call Recording
  384
- Call Screening
  385
- IP Office Contact Recorder
  385
- Centralized Messaging with Avaya Communication Manager
  387
- Voicemail Feature Comparison
  387
Mobility
391
- one-X Mobile Preferred for IP Office
  391
- On-Site Mobility
  393
- External Mobility
  395
- 3rd Party Mobility Solutions for Use with IP Office
  398
Audio Conferencing
400
- IP Office Preferred Edition Meet-Me Conferencing Solution
  400
- IP Office Conferencing Capacity
  401
- IP Office Standard Conferencing Features
  401
The Contact Center
404
- Customer Call Reporter
  404
  - Dashboard
    406
    - Real Time Report/Monitor
      406
      - Call Statistics
        410
  - Historical Reporting
    411
  - Supervisor Wallboard
    413
  - Custom Reports
    414
  - Customer Map
    415
Management Utilities
418
- Web Manager
  418
  - Web Manager for Server Edition and Standard Mode
    418
  - Web Manager for Basic Edition
    420
- IP Office Simplified Manager
  421
- IP Office Monitor
  422
- Simple Network Management Protocol (SNMP)
  423
- System Status Application
  424
- Data Migration Manager
  425
IP Office Support Services and Automated On-Boarding
429
- Avaya Global Services
  429
- On-Boarding Automation
  430
Technical Specifications
432
- Interfaces
  435
- Protocols
  435
Licenses
439
- Basic Edition Licenses
  440
- Standard Mode Licenses
  440
- Server Edition Licenses
  442
- Small Community Network Licenses
  444
- Upgrade Licenses
  444
- Trunk Licenses
  445
- User Licenses
  446
- IP Endpoint Licenses
  449
- Other System Licenses
  449
- Trial Licenses
  450
Appendix
452

Benutzerhandbuch (273907)

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473
Language:

English

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