Benutzerhandbuch für Cisco Cisco WebEx Event Center WBS29.11

Inhaltsverzeichnis

• WebEx Event Center Release Notes and FAQs

  1
  • Contents

    1
• Event Center Release Notes

  1
  • What's New in Version WBS28.12.1

    2
  • Known Issues/Limitations

    3
• Event Center FAQs

  7
  • General

    8
  • System Requirements

    9
  • Hosting Events

    9
  • Teleconferencing Options

    10
  • Flash Client

    11
  • Other

    12
• Cross-platform Features and Known Issues

  15
  • Language Support

    15
  • OS and Browser Support

    16
  • Citrix XenDesktop and XenApp Support

    17
  • Cross-platform Features

    17
  • Known Issues/Limitations

    25
• Audio Broadcast Release Notes

  28
  • Overview

    27
  • Frequently Asked Questions

    28
• WebEx Audio Release Notes

  31
  • Features

    30
• Integrated VoIP Audio FAQs

  36
• Video Release Notes

  41
  • What's New in WBS28.8?

    40
  • High-Definition Video Features

    40
  • Cisco Medianet Integration—Performance Monitoring Support with Network Management Systems

    42
  • Requirements

    42
  • High-Quality Video Supported Cameras

    43
  • High-Definition Video Supported Cameras

    44
  • Known Issues/Limitations

    44
• Recording and Playback FAQs

  47
• My WebEx Release Notes

  59
• UCF Toolkit FAQs

  61
• Productivity Tools Release Notes

  66
  • What's New in WBS28.11?

    64
  • WebEx Productivity Tool Support

    65
  • Known Issues/Limitations

    68
• Productivity Tools FAQs

  75
• Site Administration Release Notes

  82
  • Features

    80
  • Known Issues/Limitations

    81
• Global Site Backup Release Notes

  84
• Global Site Backup FAQs

  85

Inhaltsverzeichnis

• WebEx Event Center Release Notes and FAQs

  1
  • Contents

    1
• Event Center Release Notes

  1
  • What's New in Version WBS29

    2
  • Known Issues/Limitations

    2
• Event Center FAQs

  7
  • General

    8
  • System Requirements

    9
  • Hosting Events

    9
  • Teleconferencing Options

    10
  • Flash Client

    11
  • Other

    12
• Cross-platform Features and Known Issues

  15
  • Language Support

    15
  • OS and Browser Support

    16
  • Citrix XenDesktop and XenApp Support

    17
  • Cross-platform Features

    17
  • Known Issues/Limitations

    25
• Audio Broadcast Release Notes

  28
  • Overview

    27
  • Frequently Asked Questions

    28
• WebEx Audio Release Notes

  31
  • Features

    30
• Integrated VoIP Audio FAQs

  36
• Video Release Notes

  41
  • What's New in WBS28.8?

    40
  • High-Definition Video Features

    40
  • Cisco Medianet Integration—Performance Monitoring Support with Network Management Systems

    42
  • Requirements

    42
  • High-Quality Video Supported Cameras

    43
  • High-Definition Video Supported Cameras

    44
  • Known Issues/Limitations

    44
• Recording and Playback FAQs

  47
  • General Questions

    47
  • Network-Based Recording

    49
  • Playing Recordings

    51
  • Creating and Publishing Recordings

    52
  • Editing Recordings

    55
  • WebEx-enabled TelePresence Meetings

    56
  • Known Issues and Workarounds

    56
• My WebEx Release Notes

  59
• UCF Toolkit FAQs

  61
  • General Questions

    60
  • Working with UCF Files

    61
  • Known Issues and Workarounds

    63
• Productivity Tools Release Notes

  66
  • What's New in WBS29?

    65
  • WebEx Productivity Tool Support

    65
  • Known Issues/Limitations

    68
• Productivity Tools FAQs

  75
  • General Questions

    75
  • Installation and Configuration

    75
  • Scheduling Meeting using Productivity Tools Questions

    77
  • Instant Meetings using Productivity Tools Questions

    78
  • Site Administration

    79
• Site Administration Release Notes

  82
  • What's New in Version WBS29.1

    81
  • Features

    81
  • Known Issues/Limitations

    82
• Global Site Backup Release Notes

  85
• Global Site Backup FAQs

  86

Inhaltsverzeichnis

• WebEx Event Center Release Notes and FAQs

  1
  • Contents

    1
• Event Center Release Notes

  1
  • What's New in Feature Release 23

    2
  • Known Issues/Limitations

    2
• Event Center FAQs

  6
  • General

    7
  • System Requirements

    7
  • Hosting Events

    8
  • Teleconferencing Options

    8
  • Flash Client

    9
  • Other

    11
• Cross-platform Features and Known Issues

  13
  • Language Support

    13
  • OS and Browser Support

    14
  • Citrix XenDesktop and XenApp Support

    15
  • Cross-platform Features

    15
  • Known Issues/Limitations

    21
• Audio Broadcast Release Notes

  24
  • Overview

    23
  • Frequently Asked Questions

    24
• WebEx Audio Release Notes

  27
  • New Features

    26
• Integrated VoIP Audio FAQs

  32
• Video Release Notes

  37
  • What's New in Feature Release 29?

    35
  • High-Definition Video Features

    35
  • Requirements

    36
  • High-Quality Video Supported Cameras

    37
  • High-Definition Video Supported Cameras

    38
  • Known Issues/Limitations

    38
• Recording and Playback FAQs

  41
• My WebEx Release Notes

  51
• UCF Toolkit FAQs

  53
• Productivity Tools Release Notes

  58
  • WebEx Productivity Tool Support

    56
  • Known Issues/Limitations

    58
• Productivity Tools FAQs

  65
• Site Administration Release Notes

  72
  • Features

    70
  • Known Issues/Limitations

    71
• Global Site Backup Release Notes

  74
• Global Site Backup FAQs

  75

Inhaltsverzeichnis

• Set up and Prepare for an Event

  13
  • System requirements for Event Center for Windows

    13
  • Check your system for UCF Compatibility

    14
  • Download WebEx Connect

    14
  • About sharing a remote computer

    15
• Plan an Event

  17
  • Security features

    17
  • Roles

    18
  • Event templates

    19
  • Set approval rules for registrants

    19
  • Create or edit an event template

    20
  • Customize the registration form

    20
    • Display lead scores and company names on the Attendee List

      21
  • Create an invitation list and invite attendees to your event

    22
  • Create an invitation list and invite panelists to your event

    23
  • Add a new contact to your invitation list

    23
  • Edit an invitation list

    24
  • Customize an email message for a specific event

    24
  • Customize an email message for future events

    25
  • About variables in an email template

    26
  • Set up an audio conference for an event

    28
  • Set up a VoIP-only audio conference for an event

    29
  • System requirements for Integrated VoIP

    30
  • Prevent event attendees from sharing rich media files

    30
  • Request participants to check their rich media players

    30
  • Create a post-event survey and add it to an event

    31
  • Allow panelists to upload documents

    32
  • About the Add Check Boxes window

    32
  • About the Add Option Buttons window

    33
  • About the Add Drop-Down List window

    33
  • About lead scores

    33
  • About the Add Text Box window

    34
• Schedule, Edit, Cancel, and Start an Event

  35
  • Schedule an event

    35
  • Start an event

    37
  • Edit an event

    38
  • Cancel an event

    38
• Manage Programs

  41
  • Create a program

    41
  • Add an event to a program

    42
  • Add a recorded event to a program

    42
  • View information about a program

    43
  • Obtain URLs for your event, program, or recording

    43
  • Edit a program

    43
  • Delete a program

    44
  • About the Create a Program page

    44
• Track Your Attendees

  47
  • Manually append a source ID to your URL

    47
  • Obtain URLs for your event, program, or recording

    48
  • Associate source IDs with vendors for an event

    48
  • Associate source IDs with vendors for a program

    49
  • Associate source IDs with vendors for an event recording

    49
• Manage Registration Requests

  51
  • Approve or reject registration requests

    51
  • Send email reminders to registrants

    52
• Conduct a Practice Session

  55
  • Event Center during a practice session

    55
  • Start a practice session

    58
• Join an Event As a Panelist

  61
  • Join an event from an email invitation

    61
  • Join an event from a URL

    62
  • Obtain event information

    62
  • Upload files

    62
  • Have trouble joining your first WebEx event?

    63
    • ActiveX download

      63
    • Attempt to join using Java

      64
    • Install an add-on for a Mac

      64
• Register for an Event

  65
  • Register for an event from your Event Center website

    65
  • Register for an event from a URL

    67
  • Search for an event

    68
  • Change the locale, language, or time zone for your site

    68
• The Event Window

  69
  • Access panel options

    70
  • Manage panels

    71
  • Restore the panel layout

    71
  • Overview of Event Controls Panel

    72
  • Resizing the content viewer and panels area

    72
  • Access the event window using the keyboard

    72
    • Work with the participant list

      73
    • Copy text from the Chat panel

      74
    • Enter text in an input box

      74
    • Access the Event Controls Panel during sharing

      75
• Assign Privileges During an Event

  77
  • Update attendee privileges during an event

    77
  • Update panelist privileges during an event

    78
• Manage an Event

  79
  • Quick reference tasks: manage an event

    79
  • Attendee list

    81
  • Track participant attention

    82
    • Turn attention tracking on or off (Mac)

      82
    • Turn attention tracking on or off (Windows)

      82
    • Grant attention tracking privilege

      83
  • Designate a panelist

    83
    • Panelist roles and privileges

      83
  • Leave an event as the host

    84
  • End an event

    84
• Question-and-Answer Sessions

  87
  • Turn Q & A on or off (Mac)

    87
  • Turn Q & A on or off (Windows)

    88
  • Set privacy views in Q & A sessions

    88
  • Open a tab on the Q & A panel

    89
  • Assign a Q & A question

    89
  • Set a priority for a question

    90
  • Answer a question

    90
  • Answer a question privately

    91
  • Dismiss a question

    91
  • Defer a question

    92
  • Save a Q & A session

    93
  • Ask a question in a Q & A session

    93
• Use WebEx Audio

  95
  • Use your telephone to connect to audio

    95
  • Use your computer to connect to audio

    96
    • Fine tune your microphone and speaker settings

      97
  • Leave an audio conference

    97
  • Switch from your computer connection to a phone connection

    98
  • Switch from your phone connection to a computer connection

    98
  • Connect to audio during sharing

    98
  • Mute and unmute microphones

    99
  • Ask to speak in an audio conference

    99
  • Schedule an audio conference with ANI/CLI authentication

    100
    • Specify call-in authentication for your host account

      101
    • Specify an authentication PIN

      102
  • Edit or update your stored phone numbers

    102
• Share Content

  105
  • Quick reference tasks: share content

    106
  • Share a file

    108
    • Choose an import mode for presentation sharing

      108
    • Navigate slides, pages, or whiteboards using the toolbar

      109
    • Advance pages or slides automatically

      110
    • Show slide animations and transitions in a shared presentation

      110
    • Add new pages to shared files or whiteboards

      111
    • Paste images in slides, pages, or whiteboards

      111
    • Save a presentation, document, or whiteboard

      112
    • Open a saved document, presentation, or whiteboard

      112
    • Print presentations, documents, or whiteboards

      113
  • Share web content

    113
    • Differences between sharing web content and sharing a web browser

      114
  • Share an application

    114
    • Share applications with detailed color (Windows)

      115
    • Share applications with detailed color (Mac)

      116
    • Tips for sharing software

      117
  • About sharing a remote computer

    118
    • Start remote computer sharing

      118
    • Share additional applications on a shared remote computer

      119
    • Stop remote computer sharing

      120
    • Manage a shared remote computer

      120
• Share Multimedia Content

  123
  • Share multimedia content in the media viewer

    123
• Take a Poll

  125
  • Designate the role of polling coordinator

    125
  • Create a questionnaire (for Windows)

    126
  • Create a questionnaire (for the Mac)

    127
  • Edit a questionnaire

    127
  • Display a timer during polling

    128
  • Specify options for poll results

    129
  • Open a poll

    129
  • Share poll results with participants

    130
  • Save a poll questionnaire in an event

    130
  • Save the results of a poll

    131
  • Open a poll questionnaire file

    132
• Publish a Recorded Event

  133
  • Upload a recording file

    134
  • Publish a recorded event

    134
  • Delete a published recording

    135
  • Edit information about a recorded event

    136
    • About the My Event Recordings page

      136
    • About the Add/Edit Event Recording page

      137
    • About the Recording Information page

      140
  • Send an email to share a recording

    141
  • Send an email to vendors and track viewing of recording

    141
• Send and Receive Video

  143
  • Minimum system requirements for video conferencing

    144
  • Quick reference tasks: video conferencing

    144
  • Lock focus on one participant

    145
  • Manage video display during sharing

    146
  • Obtain video and audio data during an event

    146
• Manage Information in My WebEx

  149
  • Register for a user account

    149
  • Log in to the WebEx site

    150
  • View your meetings list

    150
  • About the My WebEx Meetings page - Daily tab

    151
  • About the My WebEx Meetings page - Weekly tab

    152
  • About the My WebEx Meetings page - Monthly tab

    152
  • About the My WebEx Meetings page - All Meetings tab

    153
  • Use Access Anywhere (My Computers)

    154
  • Manage files in your personal folders

    154
  • Manage event recordings

    156
  • Manage miscellaneous recordings

    157
  • Maintain contact information

    158
    • Import contact information in a file to your address book

      159
    • Export contact information to a .csv file

      160
    • About the Contact Information CSV template

      160
    • Import contact information from Outlook to your address book

      162
    • Create a distribution list in your address book

      163
  • Edit your user profile

    164
  • Resetting the profile PIN for your Cisco Unified MeetingPlace audio conferencing account number

    165
  • Generate Reports

    165
  • About reports

    167
• View Recorded Events

  171
  • Play or download a recorded event

    171
• Index

  173

Inhaltsverzeichnis

• Overview of WebEx privacy

  1
• WebEx Site Administration

  1
• Feature

  1
• Benefits

  1
• Functionality

  3
• Feature

  3
• Benefit

  4
• During the Meeting

  6
• After the Meeting

  6
• WebEx Personal Conferencing (PCN Meetings)

  7
• Personal Conferencing (PCN) in site administration

  7
• Personal Conferencing security for hosts

  7
• Conclusion

  7

Inhaltsverzeichnis

• Configure Your Site

  13
  • Change what users see

    13
    • Specify a default service and page for your site

      13
    • Change the default page

      14
      • Event Center default page options

        14
      • Meeting Center default page options

        14
      • Training Center default page options

        15
    • Specify a default time zone

      16
    • Specify the number of items in lists

      16
    • Set the default meeting scheduler

      16
    • Change the meeting information window

      17
  • Specify Cisco TelePresence integration options

    17
  • Specify Cisco WebEx OneTouch options

    19
  • Specify Collaboration Meeting Room options

    20
  • Change the WebEx navigation links

    21
    • Change the top navigation links

      21
    • Customize the left navigation links

      22
    • Manage scheduling templates

      23
      • Change the default scheduling template

        23
      • Show or hide scheduling templates

        24
      • Delete scheduling templates

        24
    • Change the session end (landing) pages

      24
    • Hide WebEx promotional content

      25
    • Customize the Event Center enrollment form

      25
  • Change what users can do

    27
    • Set default teleconference options

      28
    • Set default audio technical support options

      29
    • Assign default call-in numbers

      30
    • Allow users to add session information to calendars

      30
    • Enable Cisco Media Services Interface for your site

      31
    • Allow internal call-back teleconferencing

      32
    • Allow users to identify internal participants

      33
    • Allow users to request additional services

      33
    • Allow Cisco Unified MeetingPlace users to join external meetings

      34
    • Allow users to download WebEx Productivity tools

      35
    • Allow users to download WebEx Connect or AIM Pro

      36
    • Allow users to use text messaging

      36
    • Allow users to use Cisco IP phone integration

      36
    • Allow users to choose an alternate host

      36
    • Allow users to schedule meetings for other users

      37
    • Allow users to personalize their Personal Meeting Rooms

      37
    • Configure the Chat Phrase Library for Remote Support

      37
      • Create frequently used sentences and groups

        38
      • Associate sentence groups with agents and queues

        38
  • Change site management options

    39
    • Receive a warning when site storage capacity is exceeded

      39
    • Transfer event host responsibilities to another person

      39
  • Configure site settings for Productivity Tools

    40
    • Installation options

      40
    • Integrations

      40
    • Productivity Tools awareness tips

      41
    • One-Click

      41
    • Templates

      41
• Manage Users

  43
  • About user accounts

    43
  • Allow users to request accounts from the site

    44
  • Process signup requests

    45
  • Add new user accounts

    46
    • Select Queues for WebACD

      48
  • Edit User List page

    49
    • How to access this page:

      49
    • What you can do on this page:

      49
    • About editing user accounts

      49
  • Edit single user accounts

    50
  • Enable a Personal Room for a User

    50
  • Add a single contact

    51
  • Activate and deactivate user accounts

    51
  • Reassign NBR recordings

    52
  • Delete NBR recordings from an account

    52
  • Set user account privileges

    53
    • Set privileges for individual accounts

      53
    • Set privileges for all user accounts

      55
  • Process password requests

    55
  • Process service requests

    56
  • Send email messages to all users

    56
  • About using tracking codes

    57
  • Specify tracking codes

    57
• Import and Export Users

  59
  • Batch Import/Export Users Page

    59
    • How to access this page:

      59
    • What you can do on this page:

      59
    • Options on Batch Import/Export Users pages

      59
  • Import accounts for Cisco Unified MeetingPlace users

    60
  • Add multiple user accounts

    60
  • Edit multiple user accounts

    61
  • Status of your Import or Export

    62
  • Add contacts to the company address book

    63
    • Import contacts from a CSV file

      63
    • Edit contact information

      64
    • Delete contact information

      64
    • Use distribution lists

      64
  • Import tracking code values

    65
• Manage Event Center

  67
  • Update Event Center Site Settings

    67
  • Manage Event Center scheduling templates

    68
    • About managing Event Center scheduling templates

      68
    • Show or hide Event Center scheduling templates

      69
    • Set the default Event Center scheduling template

      69
    • Delete Event Center scheduling templates

      70
  • Reassign an Event to a different host

    70
  • Customize the Event Center registration form

    71
  • Enable High-Quality Video for your site

    74
• Configure Meeting Center

  75
  • Change the end of meeting page

    75
  • About using WebEx Meetings on mobile devices

    76
    • Enable WebEx Meetings for mobile devices

      77
  • Manage Meeting Center scheduling templates

    77
    • About managing Meeting Center scheduling templates

      77
    • Show or hide Meeting Center scheduling template

      78
    • Set the default Meeting Center scheduling template

      78
    • Delete Meeting Center scheduling templates

      78
  • Set Maximum Video Bandwidth

    79
  • Enable High-Quality Video for your site

    79
  • Enable High-Definition Video for your site

    80
  • Media Monitoring

    80
• Set Remote Support Options

  81
  • Set Remote Support download options

    81
  • Allow customers to choose agents

    82
  • Configure the Video Feed for Remote Support

    82
  • Manage support session forms

    82
    • Customize items on the pre and post-session forms

      82
    • Embed the pre-session form

      84
  • Customize the Remote Support session window

    85
  • Specify options for sharing CSR applications

    88
  • Document and web content sharing

    89
  • Automatically record CSR sessions

    90
  • Allow chat contextual switching

    90
  • Automatically end inactive sessions

    91
  • Customize instructions for support representatives

    91
• Set Training Center Options

  93
  • Set up Training Center eCommerce

    93
    • Enter your online payment provider information

      93
      • Enter your PayPal Payflow Pro payment information

        93
        • Configuration Items—PayPal Payflow Pro

          94
      • Enter your PayPal Express Checkout (Canada)

        95
        • Configuration Items—PayPal Express Checkout (Canada)

          95
      • Enter your PayPal Express Checkout (US) payment information

        96
        • Configuration Items—PayPal Express Checkout (US)

          96
      • Enter your PayPal Website Payments Pro (UK) payment information

        96
        • PayPal Website Payments Pro (UK) Settings

          97
    • Switch between test and production modes

      98
    • Adding and deleting discount coupons

      98
    • Extend discount coupon dates

      99
    • Enter your company information

      99
    • Customize the Credit Card page

      100
  • Set the Training Center email options

    100
    • Customize your email templates

      101
  • Enable High-Definition Video for your site

    101
• Manage Email Templates

  103
  • Customize email templates

    103
  • Restore the default email template

    104
• Manage Site Security

  105
  • Set security options

    105
  • Specify Single sign-on Configuration

    109
  • View Certificates

    110
  • Specify strong password criteria

    110
    • Use specific characters in your passwords

      110
  • Enable digital certificates (PKI)

    113
    • Manage the root certificate

      113
    • Assign a certificate to a session type

      114
• Manage Session Types

  115
  • About session types

    115
  • Understand session type features

    116
  • Create custom session types

    119
  • Create a Cisco Unified Videoconferencing (CUVC) Session Type

    120
  • Enable a session type for a host account

    121
  • Change a custom session type

    121
  • Activate or deactivate a custom session type

    121
• Set Remote Access Options

  123
  • About Remote Access options

    123
  • Set up computers for Remote Access

    124
    • Set up the Remote Access Agent for your proxy server

      124
    • Set default installation options

      125
    • Send the Remote Access installer link to users

      127
    • Download the Remote Access Agent installer

      128
    • Use a silent installer to install Remote Access

      129
  • Specify Remote Access security options

    132
    • Change access code or phone authentication options for Remote Access groups

      133
    • Change access code or phone authentication options for Remote Access computers

      133
  • Change a remote computer description or alias

    134
  • Manage groups of Remote Access computers

    135
    • Create Remote Access groups

      135
    • Assign Remote Access groups and computers to support representatives

      135
    • Change the group name or description

      136
    • Rearrange computers or groups

      136
    • Delete a computer or group

      136
  • Monitor Remote Access sessions

    137
  • Specify Remote Access default view and colors

    137
• Set Access Anywhere Options

  139
  • Require approval to set up Access Anywhere

    139
  • Process Access Anywhere requests

    140
  • View a list of remote Access Anywhere computers

    141
  • End a user's Access Anywhere session

    141
  • Remove a remote computer from a user's account

    142
• Manage WebACD

  143
  • Manage WebACD queues

    143
    • Create a new queue

      144
      • Options on the Configuration tab

        144
      • Options on the Users tab

        147
      • Options on the Select Users page

        147
      • Options on the Entry Form tab

        148
    • Add new fields to the entry form

      149
    • Rearrange fields on the entry form

      150
      • Options on the Entry Link tab

        150
      • Options on the Rules tab

        151
    • Use Routing Rules

      152
    • Use Allocation Rules

      153
      • Rules options

        154
      • Select Queue options

        155
  • About the personal queue

    155
    • Edit the personal queue

      156
      • What you can do on this page

        156
      • Options on the Configuration tab (personal queue)

        157
  • Manage leave message forms

    158
    • How to access this page:

      158
    • What you can do on this page

      159
    • How WebACD uses the information customers enter

      159
    • Add new fields to the leave message form

      160
      • Create New Form Page Options

        160
      • Edit Form Page Options

        161
    • Rearrange fields on the leave message form

      161
      • Change Order Options

        162
      • Text Box Options

        162
      • Check Boxes Options

        163
      • Option Button Options

        163
      • Drop-Down List Options

        163
    • Assign a leave message form to a queue

      164
  • Manage Routing Settings

    164
• Generate Reports

  167
  • View usage reports

    167
  • View recording storage usage report

    168
  • View storage utilization by user reports

    168
  • View Access Anywhere reports

    169
  • Training Center Reports

    169
    • How to access this page:

      169
    • What you can do on this page:

      170
    • Fields on this page:

      170
    • Options on this page:

      171
  • Use Event Center Report Builder

    171
    • Open Report Builder

      172
    • Create an Event Center report

      172
      • Sort the order of report fields

        173
      • Refine your report query

        174
    • Open a saved Event Center report

      174
    • Save Event Center reports

      175
    • Download Event Center reports

      175
    • Edit Report Builder reports

      176
    • Delete Event Center reports

      176
• Use Secure HTML Tags and Attributes

  177
• CSV File Format Reference

  179
  • CSV File Format for User Accounts

    179
    • Notes and Considerations

      179
    • Creating a CSV File Template

      180
    • Account-Information Fields

      181
  • CSV File Format for Contacts

    202
    • Notes and Considerations

      202
    • Creating a CSV File Template

      203
    • Contact-Information Fields

      203
  • CSV File Format for Tracking Code Values

    205
    • Notes and Considerations

      205
    • Code-Value Information Fields

      206
  • Time Zones

    206
• Email Template Variables

  211
  • Email template variables for Meeting Center

    211
  • Email template variables for Enterprise

    215
• Index

  227

Inhaltsverzeichnis

• Примечания к выпуску Cisco WebEx Event Center (версия WBS29.11)

  1
• СОДЕРЖАНИЕ

  3
• Event Center

  5
  • Новые функции

    5
  • Выявленные проблемы и ограничения

    11
• Потенциальные проблемы

  19
  • Устраненные предостережения

    19
• Требования к системе и поддержка функций

  23
  • Поддержка языков

    24
  • Поддержка операционных систем и браузеров

    25
  • Уведомление о прекращении поддержки Windows XP и Internet Explorer 6

    26
  • Поддержка Citrix XenDesktop и XenApp

    27
  • Межплатформенные функции

    27
  • Межплатформенные известные проблемы и ограничения

    41
• Инструменты повышения производительности

  45
  • Новые функции

    45
  • Поддержка Инструментов повышения производительности WebEx

    47
  • Известные проблемы и ограничения для Windows

    52
  • Известные проблемы и ограничения для Mac

    58
• Аудио WebEx

  61
  • Функции

    61
  • Вопросы и ответы

    62
  • Параметры аудио

    62
  • Сравнение функций аудио

    65
• Video

  69
  • Новые функции

    69
  • Функции видео высокого разрешения

    69
  • Интеграция Cisco Medianet – поддержка контроля производительности в системах управления сетью

    72
  • Требования

    73
  • Камеры с поддержкой видео высокого качества

    74
  • Камеры с поддержкой видео высокого разрешения

    74
  • Выявленные проблемы и ограничения

    75
• Администрирование веб-сайта

  77
  • Новые функции

    77
  • Функции

    77
  • Выявленные проблемы и ограничения

    79

Inhaltsverzeichnis

• Release-opmerkingen van Cisco WebEx Event Center (versie WBS29.11)

  1
• Inhoud

  3
• Event Center

  5
  • Nieuw

    5
  • Bekende problemen en beperkingen

    11
• Waarschuwingen

  17
  • Opgeloste waarschuwingen

    17
• Systeemvereisten en functieondersteuning

  21
  • Ondersteunde talen

    22
  • Ondersteuning voor besturingssystemen en browsers

    23
  • Aankondiging van de beëindiging van de ondersteuning voor Windows XP en Internet Explorer 6

    24
  • Ondersteuning voor Citrix XenDesktop en XenApp

    24
  • Functies voor meerdere platforms

    25
  • Bekende problemen en beperkingen voor meerdere platformen

    35
• Productiviteitstools

  39
  • Nieuw

    39
  • Ondersteuning WebEx-productiviteitshulpprogramma's

    41
  • Bekende problemen en beperkingen voor Windows

    45
  • Bekende problemen en beperkingen voor Mac

    50
• WebEx-audio

  53
  • Functies

    53
  • Veelgestelde vragen

    54
  • Audio-opties

    54
  • Audiofuncties vergelijken

    55
• Video

  59
  • Nieuw

    59
  • Eigenschappen van HD-video

    59
  • Integratie van Cisco Medianet Integration-Ondersteuning voor Prestatiecontrole met Network Management Systems

    61
  • Vereisten

    62
  • Ondersteunde camera's voor video van hoge kwaliteit

    63
  • Ondersteunde camera's voor HD-video

    63
  • Bekende problemen en beperkingen

    64
• Sitebeheer

  65
  • Nieuw

    65
  • Functies

    65
  • Bekende problemen en beperkingen

    66

Inhaltsverzeichnis

• Notes de version Cisco WebEx Event Center (version WBS29.11)

  1
• Table des matières

  3
• Event Center

  5
  • Nouveautés

    5
  • Problèmes connus et limites

    11
• Explications aux problèmes rencontrés

  17
  • Problèmes résolus

    17
• Configuration minimale du système requise et Compatibilité des fonctionnalités

  21
  • Prise en charge linguistique

    22
  • Prise en charge du système d'exploitation et du navigateur

    23
  • Annonce de la fin de la prise en charge de Windows XP et Internet Explorer 6

    24
  • Compatibilité Citrix XenDesktop et XenApp

    24
  • Fonctionnalités multiplateformes

    25
  • Problèmes connus et limites multiplateformes

    35
• Outils de productivité

  39
  • Nouveautés

    39
  • Prise en charge des outils de productivité WebEx

    41
  • Problèmes connus et limites pour Windows

    47
  • Problèmes connus et limites pour Mac

    52
• WebEx Audio

  55
  • Fonctionnalités

    55
  • Foire aux questions

    56
  • Options audio

    56
  • Comparaison des fonctionnalités audio

    58
• Vidéo

  61
  • Quoi de neuf ?

    61
  • Fonctionnalités de la vidéo haute définition

    61
  • Intégration de Cisco Medianet—Prise en charge du contrôle des performances avec les systèmes de gestion de réseau

    64
  • Pré-requis

    64
  • Caméras vidéo de haute qualité supportées

    65
  • Caméras vidéo haute définition prises en charge

    66
  • Problèmes connus et limites

    67
• Administration du site

  69
  • Nouveautés

    69
  • Fonctionnalités

    69
  • Problèmes connus et limites

    70

Inhaltsverzeichnis

• Note di rilascio di Cisco WebEx Event Center (versione WBS29.11)

  1
• Sommario

  3
• Event Center

  5
  • Novità

    5
  • Problemi noti e limitazioni

    11
• Avvertenze

  17
  • Avvertenze risolte

    17
• Requisiti di sistema e supporto delle funzioni

  21
  • Lingue supportate

    21
  • Supporto del sistema operativo e del browser

    22
  • Annuncio di fine supporto per Windows XP e Internet Explorer 6

    24
  • Citrix XenDesktop e XenApp Support

    24
  • Funzionalità multipiattaforma

    24
  • Problemi noti e limitazioni multipiattaforma

    35
• Strumenti di produttività

  39
  • Novità

    39
  • Aggiornamento di Strumenti di produttività WebEx

    41
  • Problemi noti e limitazioni per Windows

    45
  • Problemi noti e limitazioni per Mac

    50
• WebEx Audio

  53
  • Funzionalità

    53
  • Domande frequenti

    54
  • Opzioni audio

    54
  • Confronto delle funzioni audio

    55
• Video

  59
  • Novità

    59
  • Funzioni video ad alta definizione

    59
  • Integrazione di Cisco Medianet-Supporto monitoraggio delle prestazioni con sistemi di gestione della rete

    62
  • Requisiti

    62
  • Videocamere supportate per video di alta qualità

    63
  • Videocamere supportate per video ad alta definizione

    64
  • Problemi noti e limitazioni

    64
• Amministrazione sito

  67
  • Novità

    67
  • Funzionalità

    67
  • Problemi noti e limitazioni

    68

Inhaltsverzeichnis

• Cisco WebEx Event Center Release Notes (version WBS29.11)

  1
• Conteúdo

  3
• Event Center

  5
  • O que há de novo?

    5
  • Problemas conhecidos e limitações

    12
• Advertência

  19
  • Advertências solucionadas

    19
• Requisitos do Sistema e Suporte de Recursos

  23
  • Suporte para idiomas

    23
  • Sistema operacional e suporte do navegador

    24
  • Anúncio do fim do suporte do Windows XP e Internet Explorer 6

    26
  • Suporte à Citrix XenDesktop e XenApp

    26
  • Recursos de plataforma cruzada

    26
  • Problemas conhecidos de plataforma cruzada e limitações

    37
• Ferramentas de produtividade

  41
  • O que há de novo?

    41
  • Suporte às Ferramentas de Produtividade WebEx

    43
  • Problemas Conhecidos e Limitações para Windows

    49
  • Problemas Conhecidos e Limitações para Mac

    54
• Áudio WebEx

  57
  • Funcionalidades

    57
  • Perguntas Frequentes

    58
  • Opções de áudio

    58
  • Comparações de recursos de áudio

    62
• Vídeo

  65
  • O que há de novo?

    65
  • Funcionalidades de Vídeo em Alta Definição

    65
  • Integração com o Cisco Medianet—Suporte de Monitoramento de Desempenho com Sistemas de Gerenciamento de Rede

    68
  • Requisitos

    68
  • Câmeras Suportadas por Vídeo de Alta Qualidade

    69
  • Câmeras Suportadas por Vídeo de Alta Definição

    70
  • Problemas conhecidos e limitações

    70
• Administração do site

  73
  • O que há de novo?

    73
  • Funcionalidades

    73
  • Problemas conhecidos e limitações

    74

Inhaltsverzeichnis

• Notas de la versión de Cisco WebEx Event Center (versión WBS29.11)

  1
• Contenido

  3
• Event Center

  5
  • Novedades

    5
  • Limitaciones y problemas conocidos

    11
• Advertencias

  17
  • Advertencias resueltas

    17
• Requisitos del sistema y soporte de funciones

  21
  • Idiomas admitidos

    22
  • Soporte del sistema operativo y del explorador

    22
  • Anuncio de finalización de soporte de Windows XP e Internet Explorer 6

    24
  • Soporte de Citrix XenDesktop y XenApp

    24
  • Funciones multiplataforma

    24
  • Problemas conocidos y limitaciones de multiplataforma

    35
• Herramientas de productividad

  39
  • Novedades

    39
  • Compatibilidad de las herramientas de productividad de WebEx

    41
  • Problemas conocidos y limitaciones para Windows

    47
  • Problemas conocidos y limitaciones en Mac

    52
• Audio de WebEx

  55
  • Características

    55
  • Preguntas frecuentes

    56
  • Opciones de audio

    56
  • Comparaciones de las funciones de audio

    60
• Vídeo

  63
  • Novedades

    63
  • Funciones de vídeo de alta definición

    63
  • Integración en Cisco Medianet: Soporte de supervisión del rendimiento con sistemas de gestión de red

    66
  • Requisitos

    66
  • Cámaras con vídeo de alta calidad compatibles

    67
  • Cámaras con vídeo de alta definición compatibles

    68
  • Limitaciones y problemas conocidos

    68
• Administración del sitio

  71
  • Novedades

    71
  • Características

    71
  • Limitaciones y problemas conocidos

    72

Inhaltsverzeichnis

• Notas de la versión de Cisco WebEx Event Center (versión WBS29.11)

  1
• Contenido

  3
• Event Center

  5
  • Novedades

    5
  • Limitaciones y problemas conocidos

    11
• Advertencias

  17
  • Advertencias resueltas

    17
• Requisitos del sistema y soporte para las características

  21
  • Soporte de idiomas

    22
  • Soporte de sistemas operativos y exploradores

    22
  • Anuncio de finalización del soporte para Windows XP e Internet Explorer 6

    24
  • Soporte de Citrix XenDesktop y XenApp

    24
  • Características de varias plataformas

    24
  • Limitaciones y problemas conocidos en plataformas cruzadas

    36
• Herramientas de productividad

  39
  • Novedades

    39
  • Soporte para las Herramientas de productividad de WebEx

    41
  • Problemas conocidos y limitaciones de Windows

    47
  • Problemas conocidos y limitaciones de Mac

    52
• Audio WebEx

  55
  • Características

    55
  • Perguntas Frequentes

    56
  • Opciones de audio

    56
  • Comparaciones de las características de audio

    60
• Vídeo

  63
  • Novedades

    63
  • Características del vídeo de alta definición

    63
  • Integración con Cisco Medianet: soporte para la supervisión de rendimiento con los Sistemas de administración de red

    66
  • Requisitos

    66
  • Cámaras compatibles con vídeo de alta calidad

    67
  • Cámaras compatibles con vídeo de alta definición

    68
  • Limitaciones y problemas conocidos

    69
• Administración del sitio

  71
  • Novedades

    71
  • Características

    71
  • Limitaciones y problemas conocidos

    72

Inhaltsverzeichnis

• Cisco WebEx Event Center 發行說明（版本 WBS29.11）

  1
• 目錄

  3
• Event Center

  5
  • 新功能

    5
  • 已知問題和限制

    11
• 缺陷

  17
  • 已解決的缺陷

    17
• 系統需求和功能支援

  21
  • 語言支援

    22
  • 作業系統和瀏覽器支援

    23
  • Windows XP 和 Internet Explorer 6 結束支援公告

    24
  • Citrix XenDesktop 和 XenApp 支援

    24
  • 跨平台功能

    24
  • 跨平台已知問題和限制

    33
• 生產力工具

  37
  • 新功能

    37
  • 「WebEx 生產力工具」支援

    39
  • Windows 的已知問題和限制

    45
  • Mac 的已知問題和限制

    50
• WebEx 音訊

  51
  • 功能

    51
  • 常見問題及解答

    52
  • 音訊選項

    52
  • 音訊功能比較

    54
• 視訊

  57
  • 新功能

    57
  • 高解析度視訊功能

    57
  • Cisco Medianet 整合 — 透過網路管理系統提供效能監控支援

    59
  • 需求

    60
  • 支援高品質視訊的攝影機

    61
  • 支援高解析度視訊的攝影機

    61
  • 已知問題和限制

    62
• 網站管理

  63
  • 新功能

    63
  • 功能

    63
  • 已知問題和限制

    64

Inhaltsverzeichnis

• Cisco WebEx Event Center 发行说明（版本 WBS29.11）

  1
• 目录

  3
• Event Center

  5
  • 最近更新

    5
  • 已知问题和限制

    12
• 缺陷

  17
  • 已解决的缺陷

    17
• 系统要求和功能支持

  21
  • 语言支持

    22
  • 操作系统和浏览器支持

    23
  • Windows XP 和 Internet Exporer 6 终止支持公告

    24
  • Citrix XenDesktop 和 XenApp 支持

    24
  • 跨平台功能

    24
  • 跨平台已知问题和限制

    33
• 快捷会议工具

  37
  • 最近更新

    37
  • WebEx 快捷会议工具支持

    39
  • 针对 Windows 的已知问题和限制

    45
  • 针对 Mac 的已知问题和限制

    49
• WebEx 音频

  51
  • 功能

    51
  • 常见问题解答

    52
  • 音频选项

    52
  • 音频功能比较

    54
• 视频

  57
  • 更新内容

    57
  • 高清视频功能

    57
  • Cisco Medianet 集成 - 借助网络管理系统提供性能监控支持

    59
  • 要求

    59
  • 支持标清视频的摄像头

    60
  • 支持高清视频的摄像头

    61
  • 已知问题和限制

    61
• 站点管理

  63
  • 最近更新

    63
  • 功能

    63
  • 已知问题和限制

    64

Inhaltsverzeichnis

• Cisco WebEx Event Center リリースノート (バージョン WBS29.11)

  1
• 目次

  3
• Event Center

  5
  • 新機能

    5
  • 既知の問題と制限事項

    13
• 注意

  19
  • 解決済みのバグ

    19
• システム要件と機能サポート

  23
  • 対応言語

    24
  • OS およびブラウザの対応

    25
  • Windows XP および Internet Explorer 6 のサポート終了のお知らせ

    26
  • Citrix XenDesktop および XenApp の対応

    26
  • クロスプラットフォームの機能

    27
  • クロスプラットフォームの既知の問題と制限事項

    38
• 生産性向上ツール

  43
  • 最新機能

    43
  • WebEx 生産性向上ツールの対応

    45
  • Windows に関する既知の問題と制限

    51
  • Windows に関する既知の問題と制限

    57
• WebEx 音声

  59
  • 機能

    59
  • よくある質問

    60
  • 音声オプション

    60
  • 音声機能の比較

    64
• ビデオ

  67
  • 最新機能

    68
  • 高精細ビデオの機能

    68
  • Cisco Medianet 連携 — Network Management Systems によるパフォーマンスの監視

    70
  • システム要件

    71
  • 高画質ビデオ対応カメラ

    72
  • 高精細 (HD) ビデオ対応カメラ

    72
  • 既知の問題と制限事項

    73
• サイト管理

  75
  • 最新機能

    75
  • 機能

    75
  • 既知の問題と制限事項

    77

Inhaltsverzeichnis

• Cisco WebEx Event Center Versionshinweise (Version WBS29.11)

  1
• INHALTSVERZEICHNIS

  3
• Event Center

  5
  • Neuheiten

    5
  • Bekannte Probleme und Einschränkungen

    11
• Vorsichtsmaßnahmen

  17
  • Gelöste Vorsichtsmaßnahmen

    17
• Systemanforderungen und Funktionsunterstützung

  21
  • Unterstützte Sprachen

    22
  • Betriebssystem- und Browseranforderungen

    23
  • Bekanntmachung zum Ende des Supports für Windows XP und Internet Explorer 6

    24
  • Unterstützung für Citrix XenDesktop und XenApp

    24
  • Plattformübergreifende Funktionen

    24
  • Plattformübergreifende bekannte Probleme und Einschränkungen

    35
• Produktivitätswerkzeuge

  39
  • Neuheiten

    39
  • Unterstützung der WebEx-Produktivitätswerkzeuge

    41
  • Bekannte Probleme und Einschränkungen für Windows

    46
  • Bekannte Probleme und Einschränkungen für Mac

    51
• WebEx Audio

  53
  • Funktionen

    53
  • Häufig gestellte Fragen

    54
  • Audio-Optionen

    54
  • Vergleich der Audiofunktionen

    57
• Video

  61
  • Neuheiten

    61
  • High-Definition Videofunktionen

    61
  • Cisco Medianet-Integration – Leistungsüberwachungssupport mit Netzwerk-Verwaltungssystem

    63
  • Anforderungen

    64
  • Kameras mit Unterstützung für hochauflösendes Video

    65
  • Kameras mit Unterstützung für High-Definition-Video

    65
  • Bekannte Probleme und Einschränkungen

    66
• Site-Administration

  67
  • Neuheiten

    67
  • Funktionen

    67
  • Bekannte Probleme und Einschränkungen

    68

Inhaltsverzeichnis

• Часто задаваемые вопросы об Event Center (версия WBS29.11)

  1
• СОДЕРЖАНИЕ

  3
• Event Center

  5
  • Общие вопросы

    5
  • Требования к системе

    7
  • Организация event-совещаний

    7
  • Параметры телеконференций

    8
  • Клиент Flash

    9
  • Другое

    11
• Инструменты повышения производительности

  15
  • Общие вопросы

    15
  • Установка и настройка

    16
  • Планирование совещаний с использованием Инструментов повышения производительности

    18
  • Мгновенные совещания с использованием Инструментов повышения производительности

    19
  • Администрирование веб-сайта

    21
• Аудио WebEx

  25
  • Общие вопросы

    25
• Аудио встроенной IP-телефонии

  27
  • Общие вопросы

    27
  • Требования к системе и техническая информация

    28
  • Устранение неисправностей

    30
• Широковещательная аудиотрансляция

  33
  • Общие вопросы

    33
• Запись и воспроизведение

  37
  • Общие вопросы

    37
  • Сетевая запись или "Запись на сервер"

    40
  • Воспроизведение записей

    43
  • Создание и публикация записей

    44
  • Редактирование записей

    46
  • Запись совещаний TelePresence с использованием WebEx

    47
  • Известные проблемы и способы их решения

    48
• Глобальное дублирование сайтов

  51
  • Общие вопросы

    51
• Universal Communications Format

  57
  • Общие вопросы

    57
  • Работа с файлами UCF

    58
  • Известные проблемы и способы их решения

    60

Inhaltsverzeichnis

• Veelgestelde vragen over Event Center (versie WBS29.11)

  1
• Inhoud

  3
• Event Center

  5
  • Algemene vragen

    5
  • Systeemvereisten

    6
  • Gebeurtenissen hosten

    7
  • Teleconferentie-opties

    8
  • Flash-client

    9
  • Overige

    11
• Productiviteitstools

  13
  • Algemene vragen

    13
  • Installatie en configuratie

    14
  • Vergaderingen plannen met de Productiviteitstools

    16
  • Directe vergaderingen met de Productiviteitstools

    17
  • Sitebeheer

    19
• WebEx-audio

  21
  • Algemene vragen

    21
• Geïntegreerde VoIP-audio

  23
  • Algemene vragen

    23
  • Systeemvereisten en technische informatie

    24
  • Problemen oplossen

    26
• Geluidsuitzending

  29
  • Algemene vragen

    29
• Opnemen en afspelen

  31
  • Algemene vragen

    31
  • Netwerkopname of 'Opnemen op server'

    34
  • Opnamen afspelen

    37
  • Opnamen maken en publiceren

    37
  • Opnamen bewerken

    39
  • WebEx TelePresence-vergaderingen opnemen

    40
  • Bekende problemen en oplossingen

    41
• Algemene lokatieback-up

  43
  • Algemene vragen

    43
• Universal Communications Format

  47
  • Algemene vragen

    47
  • UCF-bestanden gebruiken

    48
  • Bekende problemen en oplossingen

    50

Inhaltsverzeichnis

• Perguntas frequentes do Event Center (versão WBS29.11)

  1
• Conteúdo

  3
• Event Center

  5
  • Perguntas gerais

    5
  • Requisitos do Sistema

    6
  • Organizando eventos

    7
  • Opções de teleconferência

    8
  • Cliente Flash

    9
  • Outro

    11
• Ferramentas de Produtividade

  13
  • Perguntas gerais

    13
  • Instalação e configuração

    14
  • Agendar reuniões usando ferramentas de produtividade

    16
  • Reuniões Instantâneas Utilizando as Ferramentas de Produtividade

    17
  • Administração do site

    19
• Áudio WebEx

  21
  • Perguntas gerais

    21
• Áudio integrado VoIP

  23
  • Perguntas gerais

    23
  • Requisitos de sistema e informações técnicas

    24
  • Solução de problemas

    26
• Difusão de Áudio

  29
  • Perguntas gerais

    29
• Gravação e reprodução

  31
  • Perguntas gerais

    31
  • Gravação baseada em rede ou "Gravação no Servidor"

    34
  • Reproduzindo gravações

    37
  • Criando e publicando gravações

    37
  • Editar Gravações

    39
  • Gravando reuniões do TelePresence habilitadas da WebEx

    40
  • Problemas conhecidos e soluções alternativas

    41
• Backup de site global

  43
  • Perguntas gerais

    43
• Universal Communications Format

  47
  • Perguntas gerais

    47
  • Trabalhando com arquivos UCF

    48
  • Problemas conhecidos e soluções alternativas

    50

Inhaltsverzeichnis

• Preguntas frecuentes de Event Center (versión WBS29.11)

  1
• Contenido

  3
• Event Center

  5
  • Preguntas generales

    5
  • Requisitos del sistema

    6
  • Organizar eventos

    7
  • Opciones de audio conferencia

    8
  • Cliente Flash

    9
  • Otro

    11
• Herramientas de productividad

  13
  • Preguntas generales

    13
  • Instalación y configuración

    14
  • Planificar reuniones mediante las herramientas de productividad

    16
  • Utilizar las herramientas de productividad para las reuniones instantáneas

    17
  • Administración del sitio

    19
• Audio de WebEx

  21
  • Preguntas generales

    21
• Audio para VoIP integrada

  23
  • Preguntas generales

    23
  • Requisitos del sistema e información técnica

    24
  • Solución de problemas

    26
• Transmisión de audio

  29
  • Preguntas generales

    29
• Grabación y reproducción

  31
  • Preguntas generales

    31
  • Grabación basada en red o "Grabación en el servidor"

    34
  • Reproducir grabaciones

    37
  • Crear y publicar grabaciones

    37
  • Editar grabaciones

    39
  • Grabar un reunión de TelePresence con soporte para WebEx

    40
  • Problemas conocidos y soluciones

    41
• Copia global de seguridad del sitio

  43
  • Preguntas generales

    43
• Formato de comunicaciones universales (UCF)

  47
  • Preguntas generales

    47
  • Trabajar con archivos UCF

    48
  • Problemas conocidos y soluciones

    50

Inhaltsverzeichnis