BenutzerhandbuchInhaltsverzeichnisCisco Personal Assistant Installation and Administration Guide1Contents3Preface9Overview9Audience9Related Documentation10Help and Document Conventions10Using Help10Document Conventions11Obtaining Documentation11Cisco.com11Ordering Documentation12Documentation Feedback12Obtaining Technical Assistance12Cisco Technical Support Website12Submitting a Service Request13Definitions of Service Request Severity13Obtaining Additional Publications and Information14Planning for Personal Assistant15Understanding Personal Assistant15Personal Assistant Features15Cisco IP Telephony Terminology17Personal Assistant Interceptor Ports17CTI Route Points and Media Ports17Partitions and Calling Search Spaces18Cisco CallManager Clusters18How Personal Assistant Uses Directories19Role of Personal Assistant in the Cisco IP Telephony Network19Personal Assistant and User Interactions21Interaction Terminology21Incoming Call Handling21Access to Personal Assistant22Understanding the Personal Assistant Server and Speech-Recognition Server22Speech-Recognition Server22Personal Assistant Server23License and Resource Managers23Interactions of the Personal Assistant Server and Speech-Recognition Server24Creating Server Clusters24Determining the Required Number of Personal Assistant Servers and Speech-Recognition Servers25Estimated Number of Simultaneous Sessions26Using the Session Estimates in Your Planning26Setting Up Personal Assistant Server Load Balancing27Configuring Load Balancing28Effect of Load Balancing on Users Who Access Personal Assistant28Effect of Load Balancing on Rule-Based Call Routing29Creating a Personal Assistant Server Cluster With Failover29Using Active Personal Assistant Servers for Failover29Using Spare Personal Assistant Servers for Failover30Intercepting Calls with Personal Assistant30Using Partitions and Calling Search Spaces Without Personal Assistant31Defining Partitions and Call Search Spaces for Personal Assistant32Adding Personal Assistant to Existing Partitions32Adding Personal Assistant Without Previously Defined Partitions34Why You Need a Partition for Personal Assistant Managed Phones36Why You Need Interceptor Port Error Handling37Customizing Implementation of Personal Assistant37Using Personal Assistant Without Speech Recognition37Using Personal Assistant Without Rule-Based Call Routing37Preventing Toll Fraud38Installing and Upgrading Personal Assistant39Task List for Installing Personal Assistant on a New System39Installing Personal Assistant Software40Task List for Upgrading from Personal Assistant Version 1.3(x)43Stopping Personal Assistant Components44Setting Up Active Directory as the Corporate Directory for Personal Assistant44Verifying That the Global Catalog Schema Includes Personal Assistant Attributes44Using an LDIF File45Disabling McAfee NetShield Services46Disabling Cisco Security Agent for Cisco Personal Assistant46Re-Enabling Cisco Security Agent for Cisco Personal Assistant47Installing the Enhanced Text to Speech Server47Refreshing the System-Updating User Information from the Corporate Directory48Configuring Cisco CallManager for Personal Assistant51Setting Up Cisco IP Phone Route Plans52Creating a Phone Partition52Creating a Phone Calling Search Space52Assigning the Partition and Calling Search Space to Phones53Setting Up Personal Assistant to Intercept Calls53Creating the Personal Assistant Partitions54Creating the Personal Assistant Calling Search Space54Creating Personal Assistant Interceptor Ports and Configuring Error Handling54Creating Personal Assistant Interceptor Port Route Points and Configuring Error Handling-Cisco CallManager Version 4.0 and Later55Creating Personal Assistant Interceptor Port Route Points and Configuring Error Handling-Cisco CallManager Version 3.x56Updating the Calling Search Space for End-User Phones57Updating the Partition for Managed Phones58Setting Up the Personal Assistant Number58Adding Personal Assistant as a JTAPI User59Adding Media Ports for Personal Assistant60Configuring Cisco Unity in Cisco CallManager for Integration with Personal Assistant62Configuring Personal Assistant63Personal Assistant Configuration Task List63Logging On to and Out of the Personal Assistant Administration Interface65Configuring Speech Recognition66Configuring Telephony Providers69Configuring the Corporate Directory69Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.4(3) or Later)72Configuring Personal Assistant Servers72Configuring Messaging74Configuring Enhanced Text to Speech76Creating a Simple Automated Attendant77Creating Dialing Rules78Configuring Directory Lookup Rules79Configuring Directory Hierarchies80Setting Up Systemwide Rules81Creating and Activating Systemwide Rules81Turning on Systemwide Rule Processing82Integrating Personal Assistant with a Cisco Unity Voice Messaging System82Integrating Personal Assistant with an Octel Voice Messaging System85Integrating Personal Assistant with Exchange 5.586Preparing Users for Personal Assistant89Accessing the User Interface89Dialing Personal Assistant90Obtaining Help90Managing Users90How Administrative Changes Affect Users91Troubleshooting Personal Assistant93Resolving Problems with Using Personal Assistant93Unable to Access the User Web Interface94Search Results Include Multiple Copies of a User94Unable to Use Speech Commands94Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later)95Directed to Operator Too Often95Too Many Available Options95Calls Transferred to Voice Mail Too Quickly96Dial Rules Not Working Properly96Calls Dropping96Callers Hear “We Are Experiencing Technical Difficulties, Please Call Back Later”96Personal Assistant Is Too Slow to Answer Calls97Callers Hear a Busy Tone When Calling Personal Assistant97A User Hears a Busy Tone When Calling Another User97Personal Assistant Does Not Recognize Users When They Call From Their Work Phones98Message Waiting Indicator Does Not Work98All Users Cannot Browse Voice Mail99Some Users Cannot Browse Voice Mail99Users Cannot Log On to Cisco Unity Voice Mail99Calendar-Based Call-Routing Rules Do Not Work100Users Hear Text to Speech Names Too Often101Personal Assistant Plays an Unexpected User Recorded Name101Resolving Problems with Managing Personal Assistant102Speech Server or License Manager Is Not Recognized102Servers Displaying Connectivity Problem102Server Processor Is Running at Maximum102Personal Assistant Is Not Intercepting Calls103Personal Assistant Is Transferring Only Internal Calls or External Calls to Voice Mail103Troubleshooting Failed System Refreshes103Monitoring Server Status104Monitoring Performance104Collecting Call History Information106Starting and Stopping the Servers and License Manager106Collecting Trace and Debug Information107Integrating with Network Management Systems108CDP Support108Monitoring Personal Assistant Subsystem Status109Collecting System Logs with Syslog109Personal Assistant Administration Page Reference111AA Prompt Configuration111Control Center112Corporate Directory Settings113Cisco CallManager Internal Directory Configuration116Dial Rules Configuration116Directory Hierarchy Configuration117Directory Lookup Rules118Enhanced Text to Speech Configuration119Messaging Configuration120Miscellaneous Settings122Reset User Information125Server Configuration126Server Status130Speech Services Configuration131Systemwide Rule Options135Systemwide Rules135Telephony Configuration136Index139Größe: 4,38 MBSeiten: 146Language: EnglishHandbuch öffnen
