BenutzerhandbuchInhaltsverzeichnisContents3Chapter 1: Introduction5Audience5Organization5Chapter 2: Devices and Services7Overview7Summary of Device Technology7Categories of Service Reporting8Services and Devices Monitored8Sources of Collected Data9Collecting CDR and CMR Data with Cisco CallManager9Port for SQL Access10Troubleshooting Note for SQL Requests10Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager11Prerequisites12SNMP Access12Cisco CallManager Configuration12Supported MIBs13Bulk input file formats13Bulk input file name14Bulk input file schema14Bulk adaptor design files15Chapter 3: Supported Reports and KPIs17Overview17Reporter sets17Reporter set tree19Reporter set contents20Global Customer Reports20Global VOIP20Call Detail Record20Cluster20Cluster Utilization Resource20Cluster Quality Resource21Cluster Call Distribution Resource21Cluster Call Distribution Group21Top 10 Cluster Call Completion22Cluster Quality Group22Cluster Utilization Group22Top 10 Cluster Number of Calls23Top 10 Cluster Number of Errors23Cluster VoiceMail Usage Resource23Cluster IP vs Legacy Resource23Cluster Utilization MLH Resource24Cluster Erlang-B Group24Extension24CDR Utilization Resource24CDR Quality Resource24CDR Call Distribution Resource25Top 10 CDR Number of Calls25Top 10 CDR Number of Errors25CDR VoiceMail Usage Resource26Top 10 CDR Call Completion26Top 10 CDR Call Duration26CDR Quality Group26CDR Utilization Group26CDR Call Distribution Group27K-Factor27K-Factor Resource27K-Factor Group27Top 10 CDR K-Factor28Codec28Errors on Cluster by Codec28Infrastructure29CallManager Server29CCM Server Quality Resource29CCM Sql Server Resource29CCM Sql Server Group29PSTN Gateway30Interface30Top 10 E1/T1 Utilization Resource30PSTN Gateway E1/T1Availability Resource30PSTN Gateway E1/T1 Interface Utilization Resource30Device30PSTN Gateway Device Quality Resource30PSTN Gateway Availability Resource31DSP Card31PSTN Gateway DSP Card Resource31Media Devices31Media Device Resource31Media Device Group31Gatekeeper32Device32Gatekeeper Device Quality Resource Detail Chart32Gatekeeper Device Quality Resource32Gatekeeper Availability Resource Detail Chart33Gatekeeper Availability Resource33Interface33Gatekeeper Interface Availability Resource Detail Chart33Gatekeeper Interface Availability Resource34Gatekeeper Interface Utilization Resource Detail Chart34Gatekeeper Interface Utilization Resource34Perfmon34Perfmon Active Calls Resource34Perfmon Active Calls Group35Perfmon Security Group35Perfmon Security Resource35Perfmon PSTN Resource36Perfmon PSTN Group36Perfmon MOH Resource36Perfmon MOH Group36Key performance indicators37Chapter 4: Configuring the technology pack49Overview49Before you begin49Configure the technology pack50Verifying resources66Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)67Overview67Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)93Template file name and location93Pack-specific UBA parameters93Additional information about UBA parameters94INSTANCES94URI95DB_USERNAME95Example96Notices99Additional Copyright Information103Größe: 1,05 MBSeiten: 110Language: EnglishHandbuch öffnen
