BenutzerhandbuchInhaltsverzeichnisAbout this Guide5What is Automatic Call Distribution (ACD)?5About Your Phone6Elements of Your Phone7Ring/Message Indicator8Tips for Your Comfort and Safety9Don't cradle the handset!9Protect your hearing9Adjust the viewing angle9Feature Access Codes10For Agents on Resilient MiVoice Business Systems10Features Not Available10Line Interface Module10ACD Agent Features and Capabilities11What are Agent Groups?11About ACD Agent Hot Desking11Logging In12Displaying Agent Log-In Information13Logging Out14Answering Calls14Using the Auto Answer Feature14Using a Headset15Using and Canceling the Work Timer17Taking a Break from Calls (Make Busy Feature)18Group Presence18Getting Help20Queue Threshold Alert21Queue Status21ACD Supervisor Features and Capabilities23What is the Supervisory Position?23Queue Threshold Alert / Queue Status23Silent Agent and Group Monitoring23Conferencing (ACD Barge)25Whisper Coach26Responding to Help26What Happens in a Help Request27System Reporting Capabilities27Personal Directory29Größe: 1,18 MBSeiten: 30Language: EnglishHandbuch öffnen
