BenutzerhandbuchInhaltsverzeichnisContents3Introduction to Enterprise Edge Attendant Console7About this guide8Conventions8Naming of window components8Using the keyboard to navigate Enterprise Edge Attendant Console8Processing a call with right-click capability10References10Understanding Enterprise Edge Attendant Console11Server component11Attendant component11Reports component12Enterprise Edge Attendant Console features12Easy to use, time saving Graphical User Interface (GUI)12Advanced software capabilities12Attractiveness of PC compatibility13Attendant types13Getting started15Starting the Attendant component15Minimizing and maximizing the Attendant window15Quitting the Attendant component16Initializing and configuring the Attendant component16Starting the Attendant component for the first time16Types of attendant setups17Setting up other attendant features21Using the Attendant window25Components of the Attendant window25Title bar25Menu bar26Toolbar26Loop buttons26Caller Information options26Call processing area26Directory list27Status Bar27Using the menu bar28File menu28Edit menu28View menu29Tools menu29Transfer menu30Caller menu31Target menu32Attendant menu32Help menu33Using the toolbar33Using Caller Information options35Using the call processing area37Using the Directory options38Search and edit functions in the Directory options38Directory list41Handling calls45Answering calls as an attendant45Finding the called person’s extension and placing it in the Target list box47Using the Contacts boxes47Using the Directory tab views48Using the Directory Find box48Using the Department list box49Transferring a call49Parking, holding and screening calls51Parking calls and paging employees51Placing and retrieving calls on hold54Screening calls55Contacting employees using Voice Call55Linking and Joining calls56Handling a callback call57Responding to a callback that an extension did not answer57Responding to a callback that a called party returned57Making a call from the attendant’s extension59Managing calls at the employee’s telephone60Maintaining caller and employee information63Maintaining caller information63Creating a new caller record63Finding and editing caller information66Maintaining employee information67Working with the Directory list68Finding an employee record68Editing employee information70Generating reports75Report types75Calls by Customers report75Calls to Employees report75Extension Directory report76Working with the Reports window76Database box76Information list box76Period list box77Employees and Customers options78Creating and viewing reports79Loading the database79Selecting a report type80Setting the report period80Selecting employees and customers for the report82Create Report button83Viewing the report you generated83Printing a report84Glossary85Index89Größe: 809 KBSeiten: 92Language: EnglishHandbuch öffnen
