BenutzerhandbuchInhaltsverzeichnisContents31 What’s New in This Release5What’s New in Contact Center Anywhere Installation Guide, Version 8.152 CCA Overview and Requirements7CCA Architecture Overview7Tier Zero8Tier One9Tier Two9Tier Three10Software Requirements10CCA Installation Overview12Installing Required Software12Configuring Database for CCA12Installing CCA Server Components12Configuring Web Server12Getting Started With CCA123 Configuring the Database13Database Configuration Options13Configuring an Oracle 9i Database for CCA13Creating a New Oracle 9i Database13Upgrading an Older Oracle 9i Database for CCA15Configuring a MS SQL Server 2000 Database16Creating a New Database on MS SQL Server 200016Upgrading Database on MS SQL Server 2000184 Installing CCA Server Components21Creating Database Connection to the Application Server21Creating an ODBC Data Source for Oracle 9i Database22Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS422Creating an ODBC Data Source for Ms SQL Server DB23Installing CCA Application Files24Installing the TCPIPBus25Configuring CCA Resources27Using the Network Manager to Manage CCA Resources27Adding Shared and Dedicated Server Resources28Configuring Resources Using Network Manager30Configuring the Call Center Resource31Configuring the Redirect Server Resource33Configuring the MP3 Server Resource34Configuring the MCU Server Resource35Configuring the CTI Server Resource35Starting and stopping TCPIPBus36Starting and Stopping CCA Resources365 Configuring the Web Server37Deploying CCA Web Applications on Oracle 10g Application Server (OAS 10g)37Creating JDBC Connection Pool on OAS 10g38Creating JDBC Data Source on OAS 10g39Deploying CCA Web Applications on OAS 10g39Deploying the TAW Application40Deploying the CCA Application41Deploying Integration application41Updating the System Configuration Key41Deploying CCA Web Applications on WebLogic 8.1 SP542Creating a New Server Domain43Installing WebLogic as a Windows Service44Deploying CCA web applications on WebLogic44Configuring listening port of WebLogic domain server and creating domain login user44Configuring the JDBC Connection Pool45Configuring the JDBC Data Source46Deploying the TAW Application47Deploying the CCA Application47Deploying the Integration Application48Updating the System Configuration Key486 Getting Started With CCA49Logging in Administration Manager (AM)49Logging into the Integrated Client49Enabling the Partition Feature50Making interactions50Index53Größe: 680 KBSeiten: 54Language: EnglishHandbuch öffnen
