Benutzerhandbuch für Panasonic DBS 576

Panasonic

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Benutzerhandbuch

Inhaltsverzeichnis

Contents
3
General System Information
5
- Configuration
  5
- Specifications
  6
- Basic Service Flow
  7
- ACD Call Handling Program
  8
  - Selecting Program Processing
    8
    - Operation
      8
  - Programming by Commands
    10
    - Operation
      11
  - Transfer Destination Voice Number
    15
    - Outline
      15
    - Operation
      15
- Silent Monitor
  17
  - Operation
    17
  - Notice
    18
Supervisor Features
19
- Common Operation of Supervisor Menu
  19
- Supervisor Customization
  21
  - Operation
    21
  - Direct Incoming Call Setting
    22
    - Outline
      22
    - Operation
      22
  - Transferring Incoming Call Setting
    24
    - Outline
      24
    - Operation
      24
  - Changing Supervisor IDs and User Information Recording ID
    26
    - Outline
      26
    - Setting
      26
    - Operation
      26
    - Notice
      27
  - Registering Agent IDs
    27
    - Outline
      27
    - Setting
      27
    - Operation
      27
    - Notice
      28
  - Confirming Agent IDs
    29
    - Outline
      29
    - Operation
      29
  - Setting on Service Flow Details
    30
    - Outline
      30
    - Operation
      30
    - Setting
      30
- Supervisor Monitoring
  31
  - Operation
    31
  - Traffic Information
    32
    - Operation
      32
    - Screen explanation
      32
  - Waiting Call
    33
    - Operation
      33
    - Screen explanation
      33
  - Agent Status
    34
    - Operation
      34
    - Screen explanation
      35
- MIS Report Features
  35
  - MIS Report Outline
    35
    - Notice
      35
    - MIS Function Tabulation Unit
      37
  - MIS Report Operation
    38
    - Operation
      38
    - Agent Report
      40
    - Group Report
      43
    - System Report
      44
    - Work Unit Count
      44
    - Other Features (Data Clear and Output Cancel)
      46
- User Information Recording
  48
  - Notice
    48
Agent Features
50
- Log-in / Log-out
  50
  - Log-in procedure
    50
  - Notice
    50
  - Log-out procedure
    50
- Available/Unavailable
  51
  - Operation
    51
  - Notice
    51
- Work Unit Count
  51
  - Operation
    51
  - Notice
    51
- Zip Tone
  52
  - Operation
    52
  - Setting
    52
- Key Assignment
  52
  - Setting
    53
  - Notice
    53
Index
55

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Technisches Handbuch

Inhaltsverzeichnis

Contents
3
Chapter 1. About This Manual
11
Chapter 2. List of Features
13
Chapter 3. System Features
19
Chapter 4. User Maintenance
85
Chapter 5. Key Telephone Features
125
- Key Telephone
  128
- Absence Message
  128
- Account Codes
  130
  - Non-Verified Account Codes
    131
  - Verified Account Codes
    132
- Attendant Group Calls
  134
- Auto Repeat Dial
  134
- Background Music
  135
- Busy Override
  136
- Callback Request
  137
- Call Forwarding
  139
  - Call Forwarding-All Calls
    139
  - Call Forwarding - Busy
    140
  - Call Forwarding - No Answer
    141
  - Call Forwarding-All Calls and Do-Not-Disturb
    142
- Call Hold
  143
  - System Hold
    143
  - Floating Hold
    144
  - Exclusive Hold
    145
  - Broker’s Hold
    146
  - Call Park
    146
- Call Pickup
  148
  - Extension Group Pickup
    149
  - Extension Direct Pickup
    150
  - Trunk Group Pickup
    151
  - Trunk Direct Pickup
    151
- Call Transfer
  152
  - Supervised Transfer
    152
  - Unsupervised Transfer
    153
  - Camping a Call Onto a Busy Extension
    154
- Caller ID Call Log
  155
  - Call Log Operation on a Small- and Large-Display Key Telephones
    155
- Camp-on (Call Waiting)
  156
- Conference Calls
  159
- Directory Numbers
  160
- Display Information
  164
  - Large-Display Phone
    165
  - Small-Display Phone
    166
  - Changing the Display Contrast
    166
- Do-Not-Disturb
  167
- DP to DTMF Signal Conversion
  168
- DSS/72 Console
  169
- EM/24 Console
  169
- Flash
  170
- Flexible Function Keys
  170
- Handsfree Answerback
  177
- Handsfree Operation
  178
- Headset Operation
  178
- Hot Dial Pad
  179
- Hot Line
  180
- Intercom Calling
  180
- Last Number Redial
  181
- Line Appearances
  182
  - DSS/BLF Appearances
    182
  - Direct Line Appearances
    184
  - Multi-CO (MCO) Appearances
    184
- Message Key
  186
- Message Waiting/Callback
  186
- Mute Function
  188
- Offhook Monitor
  189
- Offhook Signaling
  189
- Offhook Voice Announce
  190
- One-Touch Keys
  193
- Onhook Dialing
  195
- Paging
  195
  - Meet-Me Answer
    196
- Reset Call
  197
- Ringing Line Preference
  197
- Room Monitoring
  198
- Silent Monitor
  200
- Speed Dialing
  202
  - Personal Speed Dial
    202
  - System Speed Dial
    204
  - Speed Dial Linking
    206
  - Speed Dial Name Assignments
    208
- Station Lockout
  212
- Timed Reminder Call
  215
- Trunk Access
  216
  - CO Line Key Trunk Access
    216
  - Direct Trunk Access
    216
  - MCO Line Preference
    217
  - MCO Trunk Access
    218
- Trunk Queuing
  219
- Universal Night Answer to Page
  220
- Variable Mode
  221
- Voice Recognition
  223
- Volume Control
  223
- Walking TRS Class of Service
  224
- Zip Mode
  225
Chapter 6. DSLT Features
227
- Digital Single Line Telephone
  229
- Absence Message
  229
- Account Codes
  231
  - Non-Verified Account Codes
    233
  - Verified Account Codes
    233
- Attendant Group Calls
  234
- Auto Repeat Dial
  235
- Background Music
  236
- Busy Override
  237
- Callback Request
  238
- Call Forwarding
  239
  - Call Forwarding-All Calls
    239
  - Call Forwarding - Busy
    240
  - Call Forwarding - No Answer
    241
  - Call Forwarding and Do-Not-Disturb
    242
- Call Hold
  242
  - System Hold
    243
  - Floating Hold
    243
  - Exclusive Hold
    244
  - Broker’s Hold
    245
  - Call Park
    246
- Call Pickup
  247
  - Extension Group Pickup
    247
  - Extension Direct Pickup
    249
  - Trunk Group Pickup
    249
  - Trunk Direct Pickup
    250
- Call Transfer
  250
  - Supervised Transfer
    250
  - Unsupervised Transfer
    251
  - Camping a Call Onto a Busy Extension
    252
- Camp-On (Call Waiting)
  253
- Conference Calls
  254
- Do-Not-Disturb
  255
- DP to DTMF Signal Conversion
  257
- Flash
  257
- Hot Line
  258
- Intercom Calling
  258
- Last Number Redial
  260
- Message Waiting/Callback
  261
- Offhook Signaling
  262
- Offhook Voice Announce
  263
- Onhook Dialing
  264
- Paging
  265
  - Meet-Me Answer
    265
- Reset Call
  266
- Room Monitoring
  267
- Speed Dialing
  269
  - Personal Speed Dial
    269
  - System Speed Dial
    271
  - Speed Dial Linking
    272
- Station Lockout
  274
- Timed Reminder Call
  276
- Trunk Access
  277
  - Direct Trunk Access
    277
  - MCO Trunk Access
    277
- Trunk Queuing
  278
- Universal Night Answer to Page
  279
- Walking TRS Class of Service
  280
Chapter 7. SLT Features
283
- Absence Message
  285
- Account Codes
  286
  - Non-Verified Account Codes
    287
  - Verified Account Codes
    287
- Attendant Group Calls
  289
- Busy Override
  289
- Callback Request
  290
- Call Forwarding
  291
  - Call Forwarding-All Calls
    291
  - Call Forwarding - Busy
    292
  - Call Forwarding - No Answer
    293
  - Call Forwarding and Do-Not-Disturb
    294
- Call Hold
  295
  - System Hold
    295
  - Floating Hold (Retrieve Only)
    296
  - Exclusive Hold
    297
  - Broker’s Hold
    297
  - Call Park
    298
- Call Pickup
  300
  - Extension Group Pickup
    300
  - Extension Direct Pickup
    301
  - Trunk Group Pickup
    302
  - Trunk Direct Pickup
    302
- Call Transfer
  303
  - Supervised Transfer
    303
  - Unsupervised Transfer
    303
  - Camping a Call Onto a Busy Extension
    304
- Camp-On (Call Waiting)
  305
- Conference Calls
  306
- Do-Not-Disturb (DND)
  307
- Flash Send
  309
- Hot Line
  309
- Intercom Calling
  310
- Last Number Redial
  311
- Message Waiting/Callback
  311
- Offhook Signaling
  312
- Offhook Voice Announce
  313
- Paging
  314
  - Meet-Me Answer
    315
- Reset Call
  315
- Room Monitoring
  316
- Speed Dialing
  317
  - Personal Speed Dial
    318
  - System Speed Dial
    319
  - Speed Dial Linking
    320
- Station Lockout
  321
- Timed Reminder Call
  322
- Trunk Access
  323
  - Direct Trunk Access
    324
  - MCO Trunk Access
    324
- Trunk Queuing
  325
- Universal Night Answer to Page
  326
- Walking TRS Class of Service
  327
Appendix A. ARS and TRS Operation
329
- Introduction
  329
- Detailed Description
  330
  - TRS Features
    330
  - ARS/TRS Features
    331
- TRS Configuration and Operation
  333
  - TRS Programming/Operation Overview
    334
  - Example TRS Configuration
    336
- ARS Configuration and Operation
  344
  - ARS/TRS Programming/Operation Overview
    344
  - Example ARS Configuration
    347
Index
363

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376
Language:

English

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Zusätzliches Handbuch

Inhaltsverzeichnis

Contents
3
Chapter 1. About This Manual
11
Chapter 2. List of Features
13
Chapter 3. System Features
19
- AEC Disconnect
  21
- Attendant Groups
  22
- Automatic Call Distributor
  23
- Automatic Route Selection
  24
- Automatic Trunk to Trunk Transfer
  25
- Background Music/MOH Separation
  25
- Battery Backup
  26
- Call Progress Tones
  26
- Caller ID
  27
- Caller ID Alpha Tagging
  27
- Centrex/PBX Compatibility
  28
- Class of Service
  29
  - Class of Service - Trunk/Tie
    29
  - Class of Service - Ext/Ext Restriction
    30
  - Class of Service - Extension Feature
    30
  - Class of Service - T1 Trunk Ring Back Service Tone
    32
  - Class of Service - Trunk to Trunk Restriction
    32
  - Class of Service - Extension (Station) Timers
    33
- CO Ringing Types
  34
  - DID Ringing
    34
  - DIL Ringing
    35
  - DIL Delayed Incoming Ring Enhancement
    36
  - DISA Ringing
    37
  - Multiple Ringing
    37
- CO Trunk Interface
  37
  - CO Trunk Interface - DID
    38
  - CO Trunk Interface - Ground Start
    38
  - CO Trunk Interface - ISDN BRI
    38
  - CO Trunk Interface - ISDN-PRI
    39
  - CO Trunk Interface - Loop Start
    39
- Computer Telephony Integration Capability
  39
- Data Security
  40
- Daylight Saving Time
  40
- Day/Night System Mode
  41
  - Manual Day/Night Mode
    42
  - Automatic Day/Night Mode
    44
- Digital Pad
  45
- Direct Inward System Access
  46
- Distinctive Ringing
  47
- Door Box
  47
  - Door Box Sensor
    48
- Extension Interface
  48
  - Digital Key Telephones
    48
  - Analog Device Capability
    49
  - DP/DTMF SLTs
    49
  - ISDN/BRI S-Point Interface
    50
  - ISDN/PRI S-Point Interface
    50
- Flexible Numbering Plan
  50
- Free Slot
  51
- Hunting Groups
  51
  - Pilot Terminal Hunt Group
    52
  - Pilot Distributed Hunt Group
    52
  - Switch Back Hunt Group
    52
  - Circular Hunt Group
    52
  - Next Extension/Hunt Group
    52
- Internal Hold Tone
  53
- LAN TAPI
  54
- MCO Tenant Group
  54
- Music-on-Hold
  55
- Name Assignments
  55
  - Extension Name Assignments
    56
  - Speed Dial Name Assignments
    60
- Network BLF
  62
- Network Facilities
  62
  - Network Attendant Reversion
    63
  - Network Call Routing
    63
  - Network Call Transfer
    63
  - Network Centralized Attendant
    63
  - Network Centralized Voice Mail
    63
  - Network Extension Calling
    64
  - Network Flash Transfer
    64
  - Network Hold
    64
  - Network Paging
    64
  - Network Transfer Recall
    64
  - Tandem Connection
    64
- Non-Blocking Architecture
  65
- Power On Maintenance
  65
- Programming Devices
  65
  - Telephone Programming
    66
  - DBS 576 Manager
    66
- QSIG ISDN Lines
  66
- Ringing Modes
  67
  - Day 1/ Day 2/Night Ringing
    67
  - Day 1/ Day 2/Night Delayed Ringing
    68
  - DID Day/Night Ringing
    68
  - DID Day/Night Busy/Delayed Ringing
    68
  - Busy Lamp Field Ringing
    69
  - Busy Lamp Field Delayed Ringing
    69
  - Slide Ringing
    69
  - Alarm Ringing
    70
- System Speed Dial TRS Override
  70
- Station Message Detail Recording
  70
- T1 Line
  73
- Toll Restriction Service
  74
- Trunk Access Groups
  74
- Virtual Port
  75
  - Virtual Port used for Virtual Extension
    75
  - Virtual Port used for Floating Hold
    76
- Voice Mail
  76
  - PanaVOICE -- Panasonic’s Digital Voice Mail System
    76
  - Third-Party Voice Mail Support
    77
Chapter 4. User Maintenance
83
Chapter 5. Key Telephone Features
123
- Key Telephone
  126
- Absence Message
  126
- Account Codes
  128
  - Non-Verified Account Codes
    129
  - Verified Account Codes
    129
- Attendant Group Calls
  131
- Auto Repeat Dial
  131
- Background Music
  132
- Busy Override
  133
- Callback Request
  134
- Call Forwarding
  136
  - Call Forwarding-All Calls
    136
  - Call Forwarding - Busy
    137
  - Call Forwarding - No Answer
    138
  - Call Forwarding-All Calls and Do-Not-Disturb
    139
- Call Hold
  140
  - System Hold
    140
  - Floating Hold
    141
  - Exclusive Hold
    142
  - Broker’s Hold
    143
  - Call Park
    143
- Call Pickup
  145
  - Extension Group Pickup
    146
  - Extension Direct Pickup
    147
  - Trunk Group Pickup
    147
  - Trunk Direct Pickup
    148
- Call Transfer
  149
  - Supervised Transfer
    149
  - Unsupervised Transfer
    150
  - Camping a Call Onto a Busy Extension
    151
- Caller ID Call Log
  152
  - Call Log Operation on a Small- and Large-Display Key Telephones
    152
- Camp-on (Call Waiting)
  153
- Conference Calls
  156
- Directory Numbers
  157
- Display Information
  161
  - Large-Display Phone
    162
  - Small-Display Phone
    163
  - Changing the Display Contrast
    163
- Do-Not-Disturb
  164
- DP to DTMF Signal Conversion
  165
- DSS/72 Console
  166
- EM/24 Console
  166
- Flash
  167
- Flexible Function Keys
  167
- Handsfree Answerback
  174
- Handsfree Operation
  174
- Headset Operation
  175
- Hot Dial Pad
  176
- Hot Line
  176
- Intercom Calling
  177
- Last Number Redial
  178
- Line Appearances
  179
  - DSS/BLF Appearances
    179
  - Direct Line Appearances
    180
  - Multi-CO (MCO) Appearances
    181
- Message Key
  182
- Message Waiting/Callback
  183
- Mute Function
  185
- Offhook Monitor
  185
- Offhook Signaling
  186
- Offhook Voice Announce
  187
- One-Touch Keys
  189
- Onhook Dialing
  191
- Paging
  192
  - Meet-Me Answer
    193
- Reset Call
  194
- Ringing Line Preference
  194
- Room Monitoring
  195
- Silent Monitor
  197
- Speed Dialing
  199
  - Personal Speed Dial
    199
  - System Speed Dial
    201
  - Speed Dial Linking
    203
  - Speed Dial Name Assignments
    205
- Station Lockout
  209
- Timed Reminder Call
  211
- Trunk Access
  212
  - CO Line Key Trunk Access
    213
  - Direct Trunk Access
    213
  - MCO Line Preference
    214
  - MCO Trunk Access
    214
- Trunk Queuing
  215
- Universal Night Answer to Page
  216
- Variable Mode
  217
- Voice Recognition
  219
- Volume Control
  220
- Walking TRS Class of Service
  221
- Zip Mode
  222
Chapter 6. DSLT Features
223
- Digital Single Line Telephone
  225
- Absence Message
  225
- Account Codes
  227
  - Non-Verified Account Codes
    228
  - Verified Account Codes
    228
- Attendant Group Calls
  229
- Auto Repeat Dial
  230
- Background Music
  231
- Busy Override
  232
- Callback Request
  233
- Call Forwarding
  234
  - Call Forwarding-All Calls
    234
  - Call Forwarding - Busy
    235
  - Call Forwarding - No Answer
    236
  - Call Forwarding and Do-Not-Disturb
    237
- Call Hold
  237
  - System Hold
    238
  - Floating Hold
    238
  - Exclusive Hold
    239
  - Broker’s Hold
    240
  - Call Park
    241
- Call Pickup
  242
  - Extension Group Pickup
    242
  - Extension Direct Pickup
    244
  - Trunk Group Pickup
    244
  - Trunk Direct Pickup
    245
- Call Transfer
  245
  - Supervised Transfer
    245
  - Unsupervised Transfer
    246
  - Camping a Call Onto a Busy Extension
    247
- Camp-On (Call Waiting)
  248
- Conference Calls
  249
- Do-Not-Disturb
  250
- DP to DTMF Signal Conversion
  252
- Flash
  253
- Hot Line
  254
- Intercom Calling
  254
- Last Number Redial
  255
- Message Waiting/Callback
  256
- Offhook Signaling
  257
- Offhook Voice Announce
  258
- Onhook Dialing
  259
- Paging
  260
  - Meet-Me Answer
    260
- Reset Call
  261
- Room Monitoring
  262
- Speed Dialing
  264
  - Personal Speed Dial
    264
  - System Speed Dial
    266
  - Speed Dial Linking
    267
- Station Lockout
  269
- Timed Reminder Call
  270
- Trunk Access
  271
  - Direct Trunk Access
    271
  - MCO Trunk Access
    272
- Trunk Queuing
  273
- Universal Night Answer to Page
  274
- Walking TRS Class of Service
  275
Chapter 7. SLT Features
277
- Absence Message
  279
- Account Codes
  280
  - Non-Verified Account Codes
    281
  - Verified Account Codes
    281
- Attendant Group Calls
  282
- Busy Override
  283
- Callback Request
  284
- Call Forwarding
  285
  - Call Forwarding-All Calls
    285
  - Call Forwarding - Busy
    286
  - Call Forwarding - No Answer
    287
  - Call Forwarding and Do-Not-Disturb
    288
- Call Hold
  289
  - System Hold
    289
  - Floating Hold (Retrieve Only)
    290
  - Exclusive Hold
    291
  - Broker’s Hold
    291
  - Call Park
    292
- Call Pickup
  294
  - Extension Group Pickup
    294
  - Extension Direct Pickup
    295
  - Trunk Group Pickup
    296
  - Trunk Direct Pickup
    296
- Call Transfer
  297
  - Supervised Transfer
    297
  - Unsupervised Transfer
    297
  - Camping a Call Onto a Busy Extension
    298
- Camp-On (Call Waiting)
  299
- Conference Calls
  300
- Do-Not-Disturb (DND)
  301
- Flash Send
  303
- Hot Line
  303
- Intercom Calling
  304
- Last Number Redial
  305
- Message Waiting/Callback
  305
- Offhook Signaling
  306
- Offhook Voice Announce
  307
- Paging
  308
  - Meet-Me Answer
    308
- Reset Call
  309
- Room Monitoring
  310
- Speed Dialing
  311
  - Personal Speed Dial
    311
  - System Speed Dial
    312
  - Speed Dial Linking
    314
- Station Lockout
  314
- Timed Reminder Call
  316
- Trunk Access
  317
  - Direct Trunk Access
    318
  - MCO Trunk Access
    318
- Trunk Queuing
  319
- Universal Night Answer to Page
  320
- Walking TRS Class of Service
  321
Appendix A. ARS and TRS Operation
323
- Introduction
  323
- Detailed Description
  324
  - TRS Features
    324
  - ARS/TRS Features
    325
- TRS Configuration and Operation
  327
  - TRS Programming/Operation Overview
    328
  - Example TRS Configuration
    330
- ARS Configuration and Operation
  338
  - ARS/TRS Programming/Operation Overview
    338
  - Example ARS Configuration
    341
Index
357

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