Benutzerhandbuch für Samsung OfficeServ 7100

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Benutzerhandbuch

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Benutzerhandbuch

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Benutzerhandbuch

Inhaltsverzeichnis

OfficeServ 7100 General Description
1
TABLE OF CONTENTS
3
PART 1. SYSTEM OVERVIEW
5
PART 2.HARDWARE DESCRIPTIONS
11
- 2.1 SYSTEM CABINET
  11
- 2.2 PROCESSOR CARDS
  11
- 2.3 INTERFACE CARDS
  12
  - UNI CARD
    12
- 2.4 DAUGHTERBOARD CARDS
  12
  - 4DLM
    12
  - 4SLM
    12
  - 4TRM
    13
  - 4SWM (DATA MODULE)
    13
- 2.5 OS 7200/OS 7400 TRUNK CARDS
  14
  - 8TRK BOARD
    14
  - TEPRI/TEPRIa DIGITAL TRUNK BOARD
    14
- 2.6 OS 7200/OS 7400 VoIP CARDS
  14
  - MGI-16 (MEDIA GATEWAY INTERFACE)
    14
- 2.7 OS 7200/OS 7400 STATION CARDS
  14
  - 8DLI
    14
  - 16DLI2
    14
  - 8SLI
    14
  - 16MWSLI
    15
  - 8COMBO
    15
- 2.8 STATION EQUIPMENT
  16
PART 3. SPECIFICATIONS
24
- 3.1 ELECTRICAL SPECIFICATIONS
  24
  - POWER SUPPLY UNIT
    24
  - 3.1a I/O VOLTAGE of the PSU
    24
- 3.2 DIMENSIONS
  24
- 3.3 ENVIRONMENTAL LIMITS
  25
- 3.4 CABLE REQUIREMENTS
  25
- 3.5 RINGS AND TONES
  25
  - 3.5.1 RING CYCLES
    25
  - 3.5.1a SYSTEM RING CYCLES
    25
  - 3.5.2 RING
    26
  - 3.5.3 SYSTEM TONES
    26
  - 3.6 KEYSET LED INDICATIONS
    26
OfficeServ 7100 Feature Maximum Capacities
27
PART 4. BUSINESS FEATURE PACKAGE
28
- SYSTEM FEATURES
  28
- 4.1 SYSTEM FEATURE DESCRIPTIONS
  30
  - ACCOUNT CODE ENTRY
    30
    - Forced – Verified
      30
    - Forced - Not Verified
      30
    - Voluntary
      30
  - ACCOUNT CODE KEY
    30
  - ACCOUNT CODE KEY – ONE TOUCH
    30
    - Extender = 000
      30
    - Extender = 001~999
      30
    - No Extender
      30
  - ADMINISTRATOR PROGRAM KEY
    31
  - ALL CALL VOICE PAGE
    31
  - ATTENTION TONE
    31
  - AUDIO MESSAGE WITH ALARM (TIMER) REMINDER
    31
  - AUTHORIZATION CODES
    31
    - Forced
      31
    - Voluntary
      31
  - AUTO ANSWER ON CO
    31
  - AUTO ATTENDANT
    31
  - AUTOMATIC CALL DISTRIBUTION (ACD)
    32
  - AUTOMATIC HOLD
    32
  - BACKGROUND MUSIC
    32
  - BRANCH GROUP
    32
  - CALL ACTIVITY DISPLAY
    32
  - CALL CENTER
    32
    - Agent Busy / Manual Wrap-Up Key
      33
    - Agent PIN (ID) Numbers
      33
    - Agent Login & Logout
      33
    - Automatic Logout
      33
    - Automatic Wrap-up Timer
      33
    - Priority Call Queuing
      33
  - EMBEDDED REPORTING PACKAGE
    33
    - Agent Statistics
      34
    - Call Statistics
      34
    - Group Supervisors
      34
    - Printed Reports
      34
    - OFFICESERV DATAVIEW
      34
    - UCD Statistics
      34
    - UCD Monitoring
      34
    - Wallboard-Style Display Windows
      34
  - CALL COSTING
    34
  - CALLER IDENTIFICATION
    35
    - Caller ID
      35
    - Calling Line Identification (CLI)
      35
    - PRI
      35
  - CALLER ID FEATURES
    35
    - Name/Number Display
      35
    - Next Call
      35
    - Save Caller ID Number
      35
    - Store Caller ID Number
      35
    - Inquire Park / Hold
      35
    - Caller ID Review List
      36
    - Investigate
      36
    - Abandon Call (Missed Call) List
      36
    - Caller ID ON SMDR
      36
    - Number to Name Translation
      36
    - Caller ID to PSTN
      36
    - Caller ID to Analog Port
      36
  - CALL FORWARDING
    36
    - All Calls
      36
    - Busy
      37
    - No Answer
      37
    - Busy /No Answer
      37
    - Forward DND
      37
    - Follow Me
      37
    - External
      37
    - To Voice Mail
      37
    - Preset Destination
      37
    - Preset Forward Busy
      37
  - CALL HOLD
    37
    - Exclusive
      37
    - System
      38
    - Remote
      38
  - CALL PARK AND PAGE
    38
  - CALL PICKUP
    38
    - Directed
      38
    - Groups
      38
    - Established
      38
  - CALL RECORDING
    38
  - CALL WAITING/CAMP-ON
    38
  - CENTREX/PBX USE
    39
  - CHAIN DIALING
    39
  - CHAIN FORWARD
    39
  - CLASS OF SERVICE
    39
  - COMMON BELL CONTROL
    39
  - COMPUTER TELEPHONY INTEGRATION (CTI)
    39
    - OfficeServ™ Link
      39
    - OfficeServ™ DataView
      39
    - OfficeServ™ EasySet
      39
    - OfficeServ™ Call
      39
    - OfficeServ™ Operator
      40
    - OfficeServ™ Softphone
      40
  - CONFERENCE
    40
    - Add-On (5 Party)
      40
    - Unsupervised
      40
    - Split
      40
  - CONFERENCE GROUP
    40
  - CUSTOMER SET RELOCATION
    40
  - DATA SECURITY
    40
  - DATABASE PRINTOUT
    41
  - DAYLIGHT SAVING TIME-AUTOMATIC
    41
  - DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
    41
  - DIRECT IN LINES
    41
  - DIRECT INWARD DIALING (DID/DDI)
    41
    - DID/DDI Call Limits
      41
  - DIRECT INWARD SYSTEM ACCESS (DISA)
    41
  - DIRECT TRUNK SELECTION
    41
  - DIRECTORY NAMES
    41
  - DISA SECURITY
    42
  - DISTINCTIVE RINGIN
    42
  - DOOR LOCK RELEASE (PROGRAMMABLE)
    42
  - DOOR PHONES
    42
  - EXECUTIVE BARGE-IN (OVERRIDE)
    42
    - With Warning Tone
      42
    - Without Warning Tone
      42
    - Trunk Monitor or Service Observing
      42
  - EXTERNAL MUSIC INTERFACES
    43
  - EXTERNAL PAGE INTERFACES
    43
  - FLASH KEY OPERATION
    43
  - FLEXIBLE NUMBERING
    43
  - GROUP BUSY SETTING
    43
  - HOT LINE
    43
  - IN GROUP/OUT OF GROUP
    43
  - INCOMING CALL DISTRIBUTION
    44
  - INCOMING/OUTGOING SERVICE
    44
  - INDIVIDUAL LINE CONTROL
    44
  - IP KEYSETS
    44
  - ISDN SERVICE
    44
    - Primary Rate Interface (PRI)
      44
  - LAN INTERFACE
    44
  - LEAST COST ROUTING
    44
  - LIVE SYSTEM PROGRAMMING
    45
  - MEET ME PAGE AND ANSWER
    45
  - MEMORY PROTECTION
    45
  - MESSAGE WAITING INDICATIONS
    45
  - MESSAGE WAITING KEY
    45
  - MICROPHONE ON/OFF PER STATION
    45
  - MOBILITY SOLUTION
    45
  - MULTIPLE LANGUAGE SUPPORT
    45
  - MUSIC ON HOLD—FLEXIBLE
    45
  - MUSIC ON HOLD – SOURCES
    46
  - NETWORKING
    46
  - OPERATOR GROUP
    48
  - OVERFLOW
    48
    - Operator
      48
    - Station Group
      49
  - OVERRIDE CODES
    49
  - PAGING
    49
  - PARK ORBITS
    49
  - POWER over ETHERNET (PoE)
    49
  - PRIME LINE SELECTION
    49
  - PRIORITY CALL QUEUING
    49
  - PRIVATE LINES
    49
  - PROGRAMMABLE LINE PRIVACY
    49
  - PROGRAMMABLE TIMERS
    49
  - RECALLS
    50
  - RECALL TO OPERATOR
    50
  - REDIAL REVIEW
    50
  - REMOTE PROGRAMMING—PC
    50
  - RING MODES
    50
    - Time Based Routing - Plans
      50
    - Automatic / Manual
      50
    - Holiday Schedule
      50
    - Temporary Override
      50
  - RING OVER PAGE
    50
  - SECRETARY POOLING
    51
  - SINGLE LINE CONNECTIONS
    51
  - SPEED DIAL NUMBERS
    51
  - SPEED DIAL BY DIRECTORY
    51
  - STATION HUNT GROUPS
    51
  - STATION MESSAGE DETAIL RECORDING (SMDR)
    51
  - STATION PAIR
    52
  - SYSTEM ALARMS
    52
  - SYSTEM MAINTENANCE ALARMS
    52
  - SYSTEM DIRECTORY
    52
  - TENANT SERVICE (1)
    52
  - TOLL RESTRICTION
    52
    - Special Code Table
      52
  - TOLL RESTRICTION OVERRIDE
    52
  - TONE OR PULSE DIALING
    52
  - TRAFFIC REPORTING
    53
  - TRANSFER
    53
  - TRUNK GROUPS
    53
  - UNIFORM CALL DISTRIBUTION (UCD)
    53
  - UNIVERSAL ANSWER
    53
  - VIRTUAL EXTENSIONS
    53
  - VOICE MAIL
    53
    - Inband Signalling
      53
    - Embedded on MP10
      53
  - Voice Over Internet Protocol (VoIP)
    54
  - WALKING CLASS OF SERVICE
    54
  - WIRELESS LAN
    54
- STATION FEATURES
  55
- 4.2 STATION FEATURES DESCRIPTIONS
  55
  - ADD-ON MODULES
    55
    - iDCS 14 BUTTON AOM
      55
    - iDCS and DS 64 BUTTON MODULE
      55
  - APPOINTMENT REMINDER
    56
  - AUTOMATIC HOLD
    56
  - AUTOMATIC PRIVACY
    56
  - BACKGROUND MUSIC
    56
  - BUSY STATION CALLBACK
    56
  - BUSY STATION INDICATIONS (BLF)
    56
  - CALL COVERAGE KEY
    56
  - CALL FORWARDING
    56
  - CALL FORWARD OVERRIDE
    57
  - CALL LOGS
    57
  - CALL PICKUP
    57
  - DIRECT STATION SELECTION (DSS)
    57
  - DIVERT TO VOICEMAIL
    57
  - DO NOT DISTURB (OVERRIDE)
    57
  - DO NOT DISTURB (PROGRAMMABLE)
    57
  - DOOR LOCK RELEASE
    57
  - EXCLUSIVE HOLD
    58
  - GROUP LISTENING
    58
  - HEADSET OPERATION
    58
  - HEARING AID COMPATIBLE
    58
  - LINE QUEUING WITH CALLBACK
    58
  - LINE SKIPPING
    58
  - LOUD RINGING INTERFACE
    58
  - MANUAL SIGNALLING
    58
  - MESSAGE WAITING LIGHT/INDICATION
    58
  - MUTE MICROPHONE/HANDSET
    58
  - OFF-HOOK RINGING
    59
  - OFF-HOOK VOICE ANNOUNCE (STANDARD)
    59
  - ONE TIME DO NOT DISTURB
    59
  - ONE TOUCH DIALING KEYS
    59
  - ON-HOOK DIALING
    59
  - PRIVACY RELEASE
    59
  - PROGRAMMABLE KEYS
    59
  - PROGRAMMED STATION MESSAGES
    59
  - PROTECTION FROM BARGE-IN
    60
  - REDIAL
    60
  - REMOTE HOLD
    60
  - RING MODES
    60
  - RINGING PREFERENCE
    60
  - SPEAKERPHONE
    60
  - STATION LOCK
    61
  - TERMINAL STATUS INDICATOR
    61
  - TRI-COLORED LIGHTS
    61
  - VOLUME SETTINGS
    61
  - WALL-MOUNTABLE KEYSETS
    61
- DISPLAY FEATURES
  62
- 4.3 DISPLAY FEATURES DESCRIPTIONS
  62
  - ACCOUNT CODE DISPLAY
    62
  - CALL DURATION TIMER
    62
  - CALL FOR GROUP IDENTIFICATION
    62
  - CALL LOGS
    62
  - CALL PROCESSING INFORMATION
    62
  - CALLER ID INFORMATION
    62
    - Name / Number Display
      63
    - Next Call
      63
    - Save CID/ANI Number
      63
    - Store CID/ANI Number
      63
    - Inquire Park/Hold
      63
    - CID/ANI Review List
      63
    - Investigate
      63
    - Abandon Call List
      63
  - CALLING PARTY NAME
    63
  - CALLING PARTY NUMBER
    64
  - CONFERENCE INFORMATION
    64
  - DATE AND TIME DISPLAY
    64
  - DIAL BY NAME
    64
  - DIALED NUMBER
    64
  - ENHANCED STATION PROGRAMMING
    64
  - IDENTIFICATION OF RECALLS
    64
  - IDENTIFICATION OF TRANSFERS
    64
  - MESSAGE WAITING CALLER NUMBER
    64
  - OUTSIDE LINE IDENTIFICATION
    65
  - OVERRIDE IDENTIFICATION
    65
  - PROGRAMMED MESSAGE DISPLAY
    65
  - SOFT KEYS
    65
  - STOPWATCH TIMER
    65
  - TEXT MESSAGING
    65
  - UCD SUPERVISOR DISPLAYS
    65
    - Call Screen
      65
    - Agent Screen
      65
- AUTO ATTENDANT FEATURES
  69
- SAMPLE DISPLAYS
  66
- SAMPLE CALLER ID
  67
- SAMPLE UCD DISPLAYS
  68
- AUTO ATTENDANT FEATURES
  69
- 4.4 AA FEATURES DESCRIPTIONS
  69
  - APPLICATION BACKUP AND RESTORE
    69
  - AUTOMATIC SELF CONFIGURATION
    69
  - CALLER ID ROUTING
    69
  - CAMP-ON SUPPORT
    69
  - FAX DETECTION AND ROUTING
    69
  - GLOBAL OPERATOR ACCESS
    69
  - INTERRUPTIBLE VOICE PROMPTS
    69
  - MENU TREE ROUTING
    70
  - MUSIC-ON-HOLD SUPPORT
    70
  - MULTIPLE LANGUAGE SUPPORT
    70
  - PASSWORD SECURITY
    70
  - QUESTION & ANSWER FORMS
    70
  - RECORDABLE SYSTEM PROMPTS
    70
  - SCHEDULE-ORIENTED CALL PROCESSING
    70
  - SPECIAL EVENTS SCHEDULER
    70
  - SYSTEM ACTIVITY REPORTS
    71
  - TRANSFER DIRECT TO MAILBOX
    71
  - VOICE PROMPT PROGRAMMING
    71
  - WEB PROGRAMMING
    71
- VOICE MAIL FEATURES
  72
- 4.5 VOICE MAIL FEATURES DESCRIPTIONS
  72
  - AVAILABILITY SCHEDULE
    72
  - ADMINISTRATION MAILBOX
    72
  - ANSWERING MACHINE EMULATION
    72
  - AUTOMATICALLY FORWARD MESSAGES
    72
  - AUTOMATICALLY LOG IN
    73
  - AUTOMATIC SELF CONFIGURATION
    73
  - BUSY STATION QUEUING
    73
  - CALLBACKS
    73
  - CALL BLOCKING
    73
  - DATE / TIME STAMP
    73
  - DIRECT MESSAGING / QUICK MEMOS
    73
  - FIND ME
    73
  - FLEXIBLE NUMBERING PLAN
    73
  - FOLLOW ME
    74
  - GROUPING / SORTING OF MESSAGES
    74
  - GROUP MAILBOXES
    74
  - INDIVIDUALLY DEFINED MAILBOXES AND STATIONS
    74
  - KEYSET DISPLAY AND SOFT KEY SUPPORT
    74
  - MAILBOX BACKUP AND RESTORE
    74
  - MESSAGE DELIVERY OPTIONS
    74
  - MESSAGE LENGTH CONTROLS
    74
  - MESSAGE NOTIFICATION
    74
  - MESSAGE PLAYBACK OPTIONS
    75
  - MESSAGE UNDELETE
    75
  - MESSAGE UNSEND
    75
  - MESSAGE WAITING INDICATION
    75
  - MINIMUM PASSWORD LENGTH
    75
  - MULTIPLE ALPHABETICAL DIRECTORIES
    75
  - MULTIPLE PERSONAL GREETINGS
    75
  - NAME ADDRESSING
    75
  - NETWORK MAILBOXES (AMIS)
    75
  - NIGHT INTERCEPT
    76
  - PARK AND OVERHEAD PAGE
    76
  - PERSONAL MAILBOX ADMINISTRATION
    76
  - PERSONAL SINGLE DIGIT OPTIONS
    76
  - PROGRAMMABLE MESSAGE RETENTION
    76
  - RETRIEVE PUBLIC CALLER
    76
  - SCHEDULE FUTURE DELIVERY
    76
  - SUBSCRIBER ADMINISTRATION
    76
  - VOICE PROMPTED PROGRAMMING
    77
- 4.6 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID)
  78
- 4.7 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER)
  79
- 4.8 SAMPLE OF UCD EMBEDDED REPORT
  80
- 4.9 UCD CALL STATISTICS
  81
  - CALLS IN QUEUE NOW
    81
  - ABANDONED CALLS
    81
  - AVERAGE RING TIME
    81
  - NUMBER OF TIMES ALL AGENTS BUSY
    81
  - AVERAGE TIME IN QUEUE
    81
  - TOTAL CALLS RECEIVED
    81
  - LONGEST QUEUE TIME TODAY
    82
  - LONGEST QUEUE TIME NOW
    82
- 4.10 UCD AGENT STATISTICS
  83
  - LOGGED IN
    83
  - STATUS
    83
  - CALLS ANSWERED
    83
  - AVERAGE CALL TIME
    83
  - AVERAGE RING TIME
    83
- 4.11 SAMPLE TRAFFIC REPORT
  84
- 4.12 TRAFFIC REPORT OVERVIEW
  85
PART 5. GENERAL USER INFORMATION
89
KEY SYSTEMS LIMITED WARRANTY
92

Benutzerhandbuch

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92
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English

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