Benutzerhandbuch für SMART Technologies Bridgit 4.5

Inhaltsverzeichnis

• Front cover

  1
• Contents

  3
• Introducing SMART Bridgit conferencing software

  5
  • Software components

    5
    • SMART Bridgit Server software (Windows only)

      5
      • SMART Bridgit Administration Tools

        6
    • SMART Bridgit client software

      6
      • Features and highlights

        6
  • Global Server Network (GSN) option

    8
  • SMART Scheduler

    8
  • SMART Scheduler Outlook add-in

    8
• Installing SMART Bridgit software

  9
  • Preparing for installation

    10
  • SMART Bridgit server requirements

    10
    • Software licensing

      11
      • Managing software licenses purchased prior to February 22, 2012

        11
      • Managing SMART Bridgit software licenses purchased after February 22, 2012

        11
    • Access requirements

      11
      • Network administration experience

        11
      • Access to servers and infrastructure components on your network

        11
      • Administrator rights

        13
    • About SMART Bridgit security

      13
  • Server security

    13
  • Client security

    13
    • Domain names

      14
      • Registered domain name

        14
      • IPv4/IPv6 addresses

        14
    • SMART Bridgit and firewalls

      15
      • Configuring firewalls

        15
      • Configuring proxy servers

        16
    • SMART Bridgit client system requirements

      17
    • SMART Scheduler requirements

      19
      • Minimum computer requirements

        19
  • Installing SMART Bridgit server software

    20
    • Introduction

      20
    • Installing the server software

      20
    • Upgrading SMART Bridgit server software

      24
    • Licensing SMART Bridgit server software

      24
    • Activating using the SMART activation server

      24
    • Activating your license manually

      25
    • Removing server or user licenses

      26
• Configuring the server software

  27
  • Setting passwords

    27
    • Changing the server access password

      27
    • Changing the meeting creation password

      28
    • Changing the administrator access password

      29
    • Assigning an API password

      29
  • Changing SMART Bridgit server setup options

    30
  • Setting meeting options

    30
    • Disabling remote control

      31
    • Disabling webcams

      31
    • Disabling text chat

      31
    • Disabling the Raise Hand feature

      32
    • Disabling the Knock feature

      32
    • Adding a message of the day

      33
    • Configuring meeting audio settings

      33
      • Third-party audio

        34
• Managing a Global Server Network (GSN)

  35
  • About the Global Server Network (GSN)

    35
  • SMART Bridgit Servers in a GSN

    35
    • Requirements and prerequisites

      35
    • Setting up a local GSN server

      35
    • Adding a remote server to the GSN

      36
    • Removing a local server from a GSN

      37
    • Removing a server from a GSN

      37
    • Changing GSN server information

      37
    • Ending a GSN meeting

      38
  • SMART Bridgit clients in a GSN

    38
    • Connecting to a GSN server

      38
      • Connecting to a server in a GSN

        38
    • Selecting or viewing server information

      39
    • Disabling the Pick fastest server option

      39
• Administering the server software

  41
  • About SMART Bridgit Administration Tools

    41
  • Viewing status information

    42
    • Viewing active meetings

      42
    • Broadcasting messages to participants

      42
    • Viewing status information

      43
    • Viewing and saving usage reports

      43
      • Setting log purge frequency

        44
  • Managing servers and meetings

    44
    • Placing a server on hold

      44
    • Ending a meeting

      45
  • Controlling SMART Bridgit conferencing software services

    45
  • Customizing the SMART Bridgit server's web page

    46
  • Downloading the SMART Bridgit client

    47
• Using SMART Scheduler

  49
  • Introduction

    49
  • SMART Scheduler requirements

    49
    • Minimum computer requirements

      49
  • Installing SMART Scheduler server software

    50
    • Installing the software

      50
  • Configuring SMART Scheduler Server

    52
  • Upgrading SMART Scheduler Server

    52
  • Installing the SMART Scheduler Outlook add-in from a command line

    53
  • Removing the SMART Scheduler Outlook add-in

    55
• Bandwidth and scalability

  57
  • Bandwidth requirements

    58
  • Examples of bandwidth requirements

    58
  • Scaling SMART Bridgit

    59
• Appendix A: Troubleshooting

  61
  • Using the SMART Bridgit troubleshooting tool

    62
    • Screen capture technology

      62
      • Information fields and options

        63
    • Sharing color quality

      64
    • Audio

      65
    • Connection

      66
    • Ink

      66
  • Monitoring a meeting's performance - presenter

    67
    • Improving performance

      67
  • Monitoring a meeting's performance – participant

    68
    • Improving performance

      68
  • Minimizing network latency

    70
    • Symptoms

      70
    • Solution

      70
    • Other suggestions

      70
    • Verifying communication protocol

      71
    • Checking for firewalls

      71
    • Measuring latency and packet loss

      71
  • Troubleshooting SMART Bridgit server connections

    72
    • Symptoms

      72
    • Solution

      72
    • Verifying the network's DNS configuration

      73
    • Verifying SMART Bridgit server configuration

      73
    • Manually updating the Windows registry

      75
    • Configuring the client's HOSTS file

      75
    • Verifying port forwarding and firewall configuration

      76
  • Troubleshooting administration tool connections

    77
    • Symptom

      77
    • Solution

      77
    • Directing IP traffic to the SMART Bridgit server

      77
    • Moving the server's IP address to the top of the IP settings list

      78
    • Stopping applications using the server's IP port

      78
  • Troubleshooting SMART Scheduler

    79
• Index

  81