Benutzerhandbuch für Toshiba CIX-AG-NP-VA

Inhaltsverzeichnis

• Limited Warranty

  5
• Contents

  7
  • Step 1: Create User Groups (Net Server) 30

    8
• Introduction

  11
  • Organization

    11
  • Conventions

    12
  • Related Documents/Media

    13
• Overview 1

  15
  • Net Phone Software Enhancement History

    17
    • Version 6.0

      17
    • Version 5.1

      18
    • Version 5.0

      18
  • Requirements

    23
    • PC Requirements

      23
    • LAN Requirements

      23
    • Phone System

      23
    • Power-Up

      23
    • Support Plan (Maintenance)

      24
  • Beta Versions

    24
• Installation 2

  25
  • Installing Net Phone

    26
  • Setup User Profiles

    28
  • Voice over IP Audio

    31
• Deploying Net Phone 3

  33
  • Server-based Automatic Upgrades

    34
  • How it Works

    34
  • Setting Up Net Server for Automatic Upgrades

    35
  • Advanced Information

    37
• Server-based Dial Plan 4

  39
  • Dial Plan Setup

    39
    • Calling Within My Home Area Code

      41
    • Calling Outside the Home Area Code

      42
    • Test a Phone Number

      42
• Server-based Net Phone COS 5

  43
  • Verification of Settings

    56
  • Managing files on the Server

    56
  • Duplicating Configuration Files to Other PCs

    57
    • Dial Plan Configuration File

      57
    • Net Phone Configuration Files

      57
    • Button Configurations

      58
    • Directory Files

      58
    • User Defined Actions

      59
    • Personal Call Handling Rules

      60
  • Advanced Configuration

    61
    • Post Call Survey

      61
  • Using Extra Information in Personal Call Handler Rules

    62
  • Editing .INI Files

    64
    • Editing the AG_COS.INI File (COS)

      64
    • Editing the Agnt_Ph.INI File (Net Phone Main)

      66
  • Editing the NP_Rec.INI File (Recording)

    71
  • Editing the ONP_ACD.INI File (ACD)

    73
  • Editing Chat_COS.INI File (Chat)

    74
• Open Architecture Interfaces 6

  75
  • Registry Entries

    76
  • Companion Applications Suite

    76
    • Configuration

      76
  • Open Architecture Links

    77
    • DDE Command Interface

      77
    • Call Control Commands

      77
    • Phone Control Commands

      80
    • ACD Commands

      81
    • Other Commands

      82
  • Command File Interface

    84
  • OLE / COM Interface

    84
    • Call Control Commands

      85
    • Phone Control Commands

      87
    • ACD Agent Commands

      88
    • Other Commands

      89
• Trouble Shooting A

  93
  • Installation Problems

    93
  • TAPI Service Provider Problems

    94
  • Configuration Problems

    96
  • Third Party Out Dialing/Screen Pop Problems

    98
  • Miscellaneous Problems

    99