DISH Network 129418 User Manual

1. Review this User Guide.

2. See Troubleshooting on page 38.
3. Call the Customer Service Center at 1-800-333-DISH (3474). 

Have the date of purchase and your customer account number 
ready.
a. If the representative finds you should return the remote 

control, you’ll get a telephone number to call for a Return 
Authorization (RA) number. Before shipping any equipment 
to us, you must get a Return Authorization number.

b. You must package returned equipment the right way. Follow 

the instructions the representative gives you.

c. Write the RA number in large, clearly visible characters on 

the outside of the shipping box used to return the equipment. 
To avoid confusion and misunderstandings, we will return 
shipments without an RA number clearly visible on the 
outside of the box to you at your cost.

d. We will:

• Check the remote control, including whether it is covered 

under the warranty.

• Replace any remote we find is defective with a new or 

refurbished remote, if the defective remote is covered 
under the warranty. We will ship the replacement remote 
at our expense.

• If a defective remote is not covered under the warranty, 

we will tell you. We may assess you a flat rate charge for 
a replacement remote, including shipping and insurance.

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