Motorola DCT1800 User Manual

If you need assistance while working with the DCT1800, contact the Motorola Technical 
Response Center (TRC): 

!   Inside the U.S.: 1-888-944-HELP (1-888-944-4357) 

!  Outside the U.S.: 215-323-0044 

!  Online: 

The TRC is open from 8:00 AM to 2:00 AM Eastern Time, Monday through Friday and 10:00 AM 
to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is 
available on a call-back basis. Web Support offers a searchable solutions database, technical 
documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week. 

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for 
Service Authorization (RSA) number before sending the unit. The RSA number must be 
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 
5:00 PM Central Time, Monday through Friday. 

When calling from outside the United States, use the appropriate international access code and 
then call 956-541-0600 to contact the Repair Facility. 

When shipping equipment for repair, follow these steps: 

1 

Pack the unit securely. 

2 

Enclose a note describing the exact problem. Complete and enclose the checklist provided 
with the unit. 

3 

Enclose a copy of the invoice that verifies the warranty status. 

Ship the unit PREPAID to the following address: 
 
Motorola, Inc. 
Broadband Communications Sector 
Attn: RSA #___________ 
c/o Rudolph Miles and Sons 
2500 Courage Boulevard 
Brownsville, TX 78521