HP StorageWorks Command View EVA v4.1 Migration Media Kit T3734B Leaflet

Introduction 

Quality can be elusive—difficult to define and even more difficult to achieve. But at HP we have a 

clear quality objective and a vision of how to get to it. At HP and the HP StorageWorks Division, our 

quality measures strive not just for 99.999% availability, but for the much more inclusive goal of 

complete customer satisfaction, as evidenced in what we call the total customer experience (TCE).  
We at HP StorageWorks Division believe that the goal of maintaining a positive TCE is both  

desirable and attainable. Achieving that goal means unparalleled attention to detail throughout the 

lifecycle, from the first blush of an engineer's idea all the way to ultimate product retirement. It means 

a world-class support organization that helps differentiate our storage solutions from those of the 
competition and enables us to deliver the best customer value. And it means testing: constant, 

demanding testing at every stage of a product's life. This white paper illustrates our emphasis on 

testing, and on some of the quality assurance (QA) processes and procedures that are brought to 

bear on the HP StorageWorks Enterprise Virtual Array (EVA) as it is designed, developed, 
manufactured, installed, and supported.  
Quality is elusive—but at HP, it’s inclusive. Here’s how we reinforce quality in your HP Enterprise 

Virtual Array. 

Meet the HP EVA  

Simple in operation but powerful in capability, the HP StorageWorks Enterprise Virtual Array helps 

midsize organizations save on common, everyday storage administrative tasks and lower costs by 

right-sizing storage. These arrays are responsible for safeguarding hundreds of terabytes of data and 
for delivering every bit quickly and without error. What’s more, the HP EVA is a proven choice for 

virtualized storage, with more than 150,000 virtualized arrays shipped by HP since 1994. Designed 

to provide virtualized storage with a low entry price and low total cost of ownership, these storage 

workhorses are highly reliable and available, and are based on the proven and trusted architecture of 
the Enterprise Virtual Array.  
The typical EVA encompasses the following:  

•  Hardware—comprising the actual disk (and solid state) drives, drive shelves, EVA controllers, 

cabling and, other components 

•  Firmware—the controllers, shelves, and drives that hold low-level instructions for these components 
•  Storage management software—for example, HP StorageWorks Command View EVA and 

Replication Solutions Manager—that simplifies, enhances, and maximizes the high performance of 

the EVA family 

Quality assurance for a typical EVA is focused on testing and approving these three basic building 

blocks, at first separately and later in conjunction, at all stages of the lifecycle. 

”Do it right”—the overall HP StorageWorks quality 
assurance model 

Quality at HP StorageWorks begins with an overall philosophy of “doing it right.” Based on a closed-
loop process and monitored by metrics, this model promotes the highest levels of quality, and includes 

processes to quickly resolve quality issues if and when they surface. 

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