Pitney Bowes 9K0U User Manual

Blank Screen

1.   Sleep Mode

Touch the Zero, Enter, or CE/C key, or 
touch the weight platter.

2.   Scale power supply 

unplugged

Check power supply is firmly connected 
at each end.  Remove plug from wall 
outlet, wait 10 seconds; reconnect.

3.   Rate card not firmly 

in slot/inserted back-
wards

Disconnect power, remove card, rub a 
pencil eraser over the gold contacts to 
clean them, insert card as illustrated in 
Chapter 6, reconnect power.

Scale does not return to 
Zero

Interference with scale 
platter

Check the area around the scale to 
ensure that nothing is touching the 
scale platter by either leaning against 
it or pressing up on the platter. Press 
Zero key.

Scale displays Zero 
weight only

Out of calibration or me-
chanical interference

Check for foreign matter under scale 
platter.  Call the Diagnostic Center.

Scale display does not 
reach weight capacity

Platter incorrectly 
seated or mechanical 
interference

Ensure platter is correctly seated.  
Check for foreign matter under scale 
platter.

Inconsistent weights

1.   Air currents moving 

across platter

Move scale to another location.

2.   Platter or item being 

weighed touching 
another object

Clear the area around the scale.

3.   Vibrations affecting 

scale

Turn on vibration filter.