BlackBerry REX41GW User Manual

A message, attachment, or Google Mail conversation 

is cut short or doesn't appear

Try the following actions:

• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the 

  key > More or More All.

• If part of a Google Mail conversation doesn't appear, press the 

  key > More of Conversation.

• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 

attachment again.

Related information

Troubleshooting: Email

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.

A message, attachment, or Google Mail conversation is cut short or 

doesn't appear

Try the following actions:

• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the 

  key > More or More All.

• If part of a Google Mail conversation doesn't appear, press the 

  key > More of Conversation.

• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 

attachment again.

Related information

User Guide

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