Superior P910I User Manual

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186
Troubleshooting
This is the Internet version of the user’s guide. © Print only for private use. 
R
EFERENCE
Troubleshooting
This chapter consists of a selection of suggestions for solving 
possible problems with your P910i. If this does not help, please 
try the Knowledge base on the global support site,  
www.SonyEricsson.com/support. There you also find other 
information that can be helpful.
Your P910i also contains help files with additional information. 
Access help with the menu option 
Edit > Help
 or, in many dialog 
boxes, with the help icon 
.
To improve performance, you can update the software of your 
P910i. See “Sony Ericsson Update Service” on page 142.
If you need to hand in your P910i for repair, please note that you 
may lose information and content that you have saved in your 
P910i. You are advised to make a copy of such information 
(make a backup) before handing your P910i in for repair.
 
Start-up problems
P910i will not 
start
• Handheld phone: recharge or replace the battery.
• Make sure the contacts on the battery and 
charger are clean and avoid charging the battery 
in extreme temperatures.
• Vehicle Handsfree: check that the P910i is 
properly inserted into the holder and check the 
fuse in the fuse holder (connected to the battery 
cable).
Lock problems
Insert card
• Make sure a SIM card is activated and inserted 
into your P910i. See ‘SIM card’ on page 12.
Blocked SIM 
card
If your PIN is entered incorrectly three times in a 
row, the SIM card will be blocked. You can 
unblock it by using your PUK. See ‘SIM card lock’ 
on page 43
.