Superior W880I User Manual

82

Troubleshooting

Troubleshooting

Why doesn’t the phone work the way 
I want it to?

This chapter lists some problems that 
you might encounter when using your 
phone. Some problems require you to 
call your service provider, but you can 
easily correct most of the problems 
yourself.

However, if you need to take your 
phone in for repair, please note that 
you may lose information and content 
that you have saved in your phone. 
You are advised to make a copy of 
such information before taking your 
phone in for repair. 

For more support go to 
www.sonyericsson.com/support.

I have problems with memory 
capacity or the phone is working 
slowly
Possible cause: The phone memory 
is full or the memory contents are not 
properly organized.

Solution: Restart your phone every 
day to free memory and increase 
the capacity of your phone.

You also have the option to do a 

. Some of the personal 

data and settings you have made will 
be lost when you do this 

reset.

No battery icon appears when I start 
charging the phone
Possible cause: The battery is empty 
or has not been used for a long time.

Solution: It may take up to 30 minutes 
before the battery icon appears on the 
screen.

A red light appears behind the C key
Possible cause: You are charging the 
phone.

Solution: This light indicates that the 
phone is being charged.

Some menu options appear in gray
Possible cause: A service is not 
activated or your subscription does 
not support the function.

Solution: Contact your service provider.

Possible cause: Since you cannot 
send themes, pictures and sounds 
that are copyright-protected, the 

 

menu is sometimes unavailable.