Microsoft MP C3500 User Manual

When You Cannot Send Scanned Files

When Stored Files Cannot be Edited

This section explains likely causes of and possible solutions for the TWAIN driver
failing to operate.

When the Network Delivery Function Cannot be Used

This section explains likely causes of and possible solutions for the Network
Delivery function failing to operate.

Operations are not possible when messages appear

This section explains likely causes of and possible solutions for messages that
appear and when the machine fails to operate.

Problem

Cause

Solution

Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot
be redelivered.

Limits have been imposed using
the available extended security
function.

Contact the administrator.

Problem

Cause

Solution

The network delivery
function cannot be
used.

The delivery software may be an
old version or a security setting
may be specified.

Contact the administrator.

The network delivery
function cannot be
used.

The network delivery function
setting is not correct.

Specify it correctly. See “Settings
Required to Use the Network De-
livery Scanner”, General Settings
Guide.

Message

Cause

Solution

Destination list /

machine settings

are updated. Se-

lected destina-

tions or function

settings have been

cleared. Please

re-select the set-

tings.

The destination list is being up-
dated from the network using
SmartDeviceMonitor for Admin.
Depending on the number of des-
tinations to be updated, there
may be some delay before you
can resume operation. Opera-
tions are not possible while this
message is displayed.

Wait until the message disap-
pears. Do not switch off the pow-
er while this message is
displayed.