Sony W902 User Manual

68

Troubleshooting

Troubleshooting

Some problems will require you to call 
your network operator.

For more support go to 
www.sonyericsson.com/support.

Common questions

I cannot synchronize with an Internet 
service, use the Internet, PlayNow™, 
TrackID™, My friends, Java, picture 
messaging, email, or blogging 
Your subscription does not include 
data capability. Settings are missing 
or incorrect.

You can download settings using the 
setup wizard or by going to 
www.sonyericsson.com/support.

To download settings using the 
Setup wizard 

1

From standby select 

 > 

 

 tab > 

 > 

2

Follow the instructions that appear.

I have problems with memory capacity 
or the phone is working slowly
Restart your phone every day to free 
memory or do a 

.

Master reset 
If you select 

, the 

changes that you have made to 
settings will be deleted.

If you select 

and content, such as contacts, 
messages, pictures, sounds and 
downloaded games, will be deleted. 
You may also lose content that was 
in the phone at purchase.

To reset the phone 

1

From standby select 

 > 

 

 tab > 

2

Select an option.

3

Follow the instructions that appear.

I cannot charge the phone or battery 
capacity is low
The charger is not properly connected 
or the battery connection is poor. 
Remove the battery and clean the 
connectors.

The battery is worn out and needs to 
be replaced. See Charging the battery 
on page 8.

Contact your network operator or service 
provider for more information.