Handspring 300 User Manual
Section 10
246 Troubleshooting Tips
HotSync problems
Problem
Solution
Why can’t I
synchronize my phone
with my computer?
synchronize my phone
with my computer?
Try each of these in turn. After each step, try to synchronize to see if the
problem persists:
problem persists:
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Make sure you installed the software that came with your
phone. You must install this software even if you upgraded
from another Palm OS handheld.
phone. You must install this software even if you upgraded
from another Palm OS handheld.
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Make sure there are no active calls on your PCS Treo 300
before you begin a HotSync operation. You cannot
synchronize while you have an active call, and you cannot
make or receive calls during a HotSync operation.
before you begin a HotSync operation. You cannot
synchronize while you have an active call, and you cannot
make or receive calls during a HotSync operation.
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Make sure you selected your user name in Palm Desktop
software before beginning the HotSync operation.
software before beginning the HotSync operation.
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Perform a soft reset. See page 233 for details.
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Make sure the HotSync Manager icon
‘ appears in the
Windows system tray in the lower-right corner of the screen.
If it does not appear, open the Start menu, select Programs,
Handspring, and then HotSync Manager.
If it does not appear, open the Start menu, select Programs,
Handspring, and then HotSync Manager.
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Click the HotSync Manager icon and make sure that the
Local USB option has a check next to it. If you are using an
optional serial cable, make sure that the Local Serial has a
check next to it, then select Setup and confirm that the COM
port setting matches the port where you attached the serial
cable.
Local USB option has a check next to it. If you are using an
optional serial cable, make sure that the Local Serial has a
check next to it, then select Setup and confirm that the COM
port setting matches the port where you attached the serial
cable.
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Make sure the cable is connected securely to your computer
and your phone.
and your phone.
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Make sure you are using the correct type of cable. If your
computer does not have a USB port, or is running Windows
95 or Windows NT 4.0, you must use a serial cable.
computer does not have a USB port, or is running Windows
95 or Windows NT 4.0, you must use a serial cable.
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If you’re using a USB cable, insert the Handspring CD into
your computer, use Windows Explorer or My Computer to
navigate to the Utilities folder, and then run the Visor USB
registry utility.
your computer, use Windows Explorer or My Computer to
navigate to the Utilities folder, and then run the Visor USB
registry utility.
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If you are using a USB cable, disconnect any other USB
devices you are using. If you’re connecting your cable to a
USB hub, disconnect it and connect your cable directly to
your computer.
devices you are using. If you’re connecting your cable to a
USB hub, disconnect it and connect your cable directly to
your computer.
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If you are using a serial cable, try a lower baud rate setting
on the Local tab in the Setup dialog box.
on the Local tab in the Setup dialog box.
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Restart your computer.
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If you installed a conduit from a third-party software
developer, contact the developer for support.
developer, contact the developer for support.