Polycom 300 and 310 User Manual

Page of 89
Polycom VVX 300 and 310 Business Media Phones 
User’s Guide 
Version 5.0.0
 
Polycom, Inc. 
21 
 
 
Troubleshooting
Why Doesn’t the Speakerphone Work? 
If your speakerphone doesn’t work, your system administrator disabled the speakerphone option. 
You must use the handset or a headset to answer and place calls. If your system administrator has 
disabled the speakerphone on your phone, Handsfree mode disabled displays on the screen after 
you press 
 
 
Power Tip: Setting Your Headset As The Default Mode for All Calls
 
If you frequently use a headset, you can set your phone to automatically answer calls using the 
headset. To enable the headset as the default mode for calls, see 
. 
 
Answering Incoming Calls 
All incoming calls display in an Incoming Call window, as shown next. 
Figure 7: Viewing the Incoming Call Window 
 
You can answer incoming calls by: 
  Picking up the handset. 
  Pressing Answer. The call is answered using the speakerphone. 
  Pressing 
. The 
 is green when in use. 
  Pressing 
. The 
 is green when in use. 
  Pressing the line key of the incoming call. The line key of the incoming call blinks green and the call 
is answered using the speakerphone. 
If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone 
automatically uses 
the mode you’re currently using.