Palm TREOPROBLKSPT User Manual
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Section 7A: Help
Desktop Sync Software
This section covers issues with synchronizing using the desktop sync software that came with
your Treo Pro smartphone. If you have a Windows XP computer, the desktop sync software is
called ActiveSync
your Treo Pro smartphone. If you have a Windows XP computer, the desktop sync software is
called ActiveSync
®
desktop software. If you have a Windows Vista
®
computer, the desktop
sync software is called Windows Mobile Device Center.
My Smartphone Does Not Sync When I Connect to My Computer With the USB Cable. Instead, I See
a Treo Setup Screen
a Treo Setup Screen
Your connection is not in Sync Mode.
1.
On your device, press Start
and select Settings.
2.
Select the System tab, and then select PC Setup
.
3.
Select Synchronize.
4.
Connect your smartphone to your computer with the USB cable. (Synchronization
should start automatically.)
should start automatically.)
5.
If you still cannot synchronize, go to palm.com/support for synchronization support.
I Am in Sync Mode, But Synchronization Isn’t Working
Even if you are in sync mode, synchronization cannot take place unless you have the desktop
sync software installed on your computer. If you did not install the software during initial setup
but want to synchronize, switch to setup mode so that you can install the software.
sync software installed on your computer. If you did not install the software during initial setup
but want to synchronize, switch to setup mode so that you can install the software.
1.
On your device, press Start
and select Settings.
2.
Select the System tab, and then select PC Setup
.
3.
Select Set up my PC.
4.
Connect your smartphone to your computer with the USB cable. (Setup should start
automatically.)
automatically.)
5.
Follow the onscreen prompts to complete setup, and then select the option to
synchronize.
synchronize.
6.
If you still cannot synchronize, go to palm.com/support for synchronization support.