Palm TREOPROBLKSPT User Manual

Do one of the following:

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Windows XP computer: Double-click the ActiveSync 

 icon in your taskbar, and 

then from the File menu, select Connection Settings, make sure the Allow USB 
connections box is checked, and then click Connect.

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Windows Vista computer: Click Start > All Programs > Windows Mobile Device 
Center. Select Connect without setting up your device, and then select Connection 
settings. Make sure the Allow USB connections box is checked, and then click 
Connect.

On your smartphone, press Start 

, select Settings, select the Connections tab, and 

then select USB to PC 

 If the Enable advanced network functionality box is checked, 

uncheck it. If this box is currently unchecked, then check it.

Perform a soft reset (see “Performing a Soft Reset” on page 375).

Restart your computer and make sure the desktop sync software is running.

If problems persist and you’re synchronizing through a USB hub, try connecting the 
USB cable to a different USB port on the hub or directly to your computer’s built-in USB 
port. 

If you’re synchronizing through a built-in USB port on the front of your computer, move 
the USB cable to a USB port on the back of your computer (if your computer has USB 
ports in both places). 

For a Windows XP computer only: On your computer, uninstall Microsoft ActiveSync 
(Start > Settings > Control Panel > Add or Remove Programs). Then put your 
smartphone in Setup Mode and reinstall the software (see “Switching Between Sync 
Mode and Setup Mode” on page 46).

For a Windows XP computer only: Delete the existing partnership between your Treo Pro 
smartphone and your computer, and create a new one by doing the following steps in 
turn:

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Disconnect your smartphone and your computer from the USB cable.

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Right-click the gray ActiveSync 

 icon in the taskbar in the lower-right corner of 

your computer screen, and then select Open Microsoft ActiveSync.