Palm TREOPROBLKSPT User Manual

If email synchronization is occurring and you turn your smartphone off, or if the connection to 
your email service provider is disconnected, the sync fails. 

Check the synchronization schedule to make sure that email sync is set to occur at the 
expected day and time (see “Setting the Synchronization Schedule” on page 334 for 
details).

Press Start , 

select 

Programs, and then select ActiveSync . 

Press Menu (right softkey) and select Configure Server. 

Press Next (right softkey), and make sure the Save password box is checked. (This is 
required for wireless synchronization.)

If you are able to receive email messages but cannot send them, try the following:

䢇

Make sure your ISP or email provider allows you to access email on a Treo Pro 
smartphone. (Some providers do not offer this option at all; other providers require an 
upgrade for you to access email on a smartphone.)

䢇

Turn on authentication (see “Setting Up an IMAP or POP Email Account” on page 129). 
(Many service providers require authenticated access, or ESMTP, to use their SMTP 
servers.) 

䢇

Enter the name of a different outgoing mail server for sending mail (see “Setting Up an 
IMAP or POP Email Account” on page 129). (Many ISPs, such as cable companies, 
require that you have an Internet connection to their network to send email through their 
servers. In this case, you can almost always receive email from these accounts, but if you 
want to send email, you must send it through another server. Contact Sprint for an 
outgoing mail server option based on your Sprint account settings. In other cases, your 
ISP may be able to provide you with the outgoing mail server settings required to send 
mail from your smartphone.)