Panasonic EB-TX310 User Manual

Before Requesting Help 75

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As you learn how to use all of your phone’s features, you may occasionally experience 
minor problems. Fortunately, you can fix most of these problems yourself. Listed below 
are some of the problems you might encounter, as well as procedures that may help 
you arrive at a solution. If your problem persists, please contact your wireless service 
provider or visit Panasonic’s website at www.panasonic.com. (In Canada, visit 
www.panasonic.ca.)

Phone will not turn 
on

Battery is too low or not 
charged.

Recharge the battery. Or, connect the 
AC or DC adapter.

Battery contacts need to 
be cleaned.

Wipe the battery contacts and phone 
contacts with a dry cloth.

 was not pressed 

long enough.

Try pressing and holding 

 for at 

least three seconds.

“Initialization 
Error xxxx” or 
“Run Time Error 
xxxx” is displayed

Your phone has detected 
a programming error.

Contact your wireless service 
provider.

Phone turns off 
inadvertently 

Battery is too low or will 
not hold a charge.

Connect an AC or DC adapter and 
confirm that the battery icon is 
displayed. If the battery icon is not 
displayed, contact your wireless 
service provider.

Keys do not work 
when pressed

Keypad may be locked. 
(The display shows Key 
Lock On.)

If Key Lock On is displayed, press 

 

(UNLOCK) and then 

 (YES) 

to unlock.

Phone may not be on.

Verify that phone is on.

Unable to store 
entries into 
Phonebook

The Phonebook is full.

Delete an entry from the Phonebook. 
(See “Editing/Deleting a Phonebook 
Entry” on page 35  for details.)